2. 4/10/2013
Designing for Cross-Channel
IA is everywhere. that is so deep. and broad. whoa.
2 SI658 Information Architecture
3. Designing for Cross-Channel
stuff I like about this chapter
4/2/2013
It gives us a framework to think holistically about
Information Architecture across channels, which is
a really BIG problem, and can be overwhelming.
discrete criteria = manageable task
3 SI658 Information Architecture
4. Designing for Cross-Channel
4/10/2013
stuff I DON’T like about this chapter
I have taken math classes, so
graphs with a y-axis, x-axis, and arrows imply
dependent relationships between variables.
They don’t mean it like this. They are just making a
chart.
So in your mind, take off the arrows and any
references to an “axis”. Now you have a square you
can put some stuff on.
Take away: ignore all the psuedo-math diagrams.
4 SI658 Information Architecture
5. Designing for Cross-Channel
4/10/2013
just look at figure 9.8, the “CHU cube”
evaluate the user
experience for
discrete user tasks
based on the five
heuristics across
channels.
5 SI658 Information Architecture
6. Designing for Cross-Channel
channels, channels everywhere
These will change per company/project:
the NUMBER of channels touched
WHAT channels are touched
that is okay
but EVERY business should:
THINK about which channels make sense
ensure the UX across channels is awesome
revisit this often
4/10/2013
6 SI658 Information Architecture
7. Designing for Cross-Channel
HEURISTICS
place-making
consistency
resilience
reduction
correlation
4/10/2013
7 SI658 Information Architecture
8. Designing for Cross-Channel
resilience
digital environments can learn from our behavior,
habits, preferences, and anticipate what we want.
aka the creepy one
maintain a dialog between channels, apply
learnings across channels to predict needs
adapt to changing needs based on context
support multiple strategies for tasks
SLOWLY change foundations over time
4/10/2013
8 SI658 Information Architecture
9. Designing for Cross-Channel
modern libraries - resilient
4/10/2013
digital catalog,
requests, renewals
new media types:
movies, digital
books, art, music
community support
account: history of
what I’ve read
reviews, digital
previews
9 SI658 Information Architecture
10. Designing for Cross-Channel
correlation – they mean it like this
showing connection between two basically not-the-
same things
NOT correlation:
4/10/2013
correlation!
10 SI658 Information Architecture
11. Designing for Cross-Channel
tips from Samantha Starmer
have a vision (unified approach/goal)
centralize content creation:
“write once, publish many times”
enact real process change (this is hard)
optimize customer UX 1st,
map to backend processes 2nd
need the right SYSTEMS to support an integrated
approach (this is hard)
develop HOLISTIC IA for the
full information ecology
4/10/2013
11 SI658 Information Architecture
12. Designing for Cross-Channel
Kars Alfrink says interesting stuff
magic circle: can do things in digital life that will
get you jailed in real life
geo-caching: just like the hobo code
adaptive design: supporting re-appropriation of
devices, their environments
re-place space
4/10/2013
12 SI658 Information Architecture
13. Wrap Up
OMG! Only one more class!?
4/10/2013
13 SI658 Information Architecture
14. Designing for Cross-Channel
next reading
Due TUES Apr 16th at 11pm
50-300 words responding
to the following:
4/10/2013
PYSCH!
Ch 0 There is no next reading. It’s the end, yo.
14 SI658 Information Architecture
15. Designing for Cross-Channel
Next week’s agenda
10 min intro, class biz
everyone evaluates me
GROUP PRESENTATIONS!
(we will take 1-2 short breaks)
4/10/2013
10 min crying, goodbyes, giving me flowers/candy
15 SI658 Information Architecture
16. Designing for Cross-Channel
Class Takeaways
4/10/2013
Tool Evaluations
Rock Star Bios
I will be compiling
these into 2 MONSTER
PDFs and sharing with
the class
OK for public? I’d like
to share—see ctools.
16 SI658 Information Architecture
17. Designing for Cross-Channel
4/10/2013
LAST group assignment due TODAY
what you make of it
revised high level IA
revised homepage & (3) interior page wires
cross-channel assessment & recommendations
Feedback for all other group assignments on
cTOOLs.
I will be grading and getting feedback on this
assignment to you by FRIDAY.
17 SI658 Information Architecture
19. Designing for Cross-Channel
group project breakdown
assignment 1 – 100 pts
assignment 2 – 100 pts
assignment 3 – 100 pts
assignment 4 – 100 pts
presentation – 500 pts
4/10/2013
participation – 100 pts you grading each other
There will be an assignment for this on CTOOLs next
Wednesday AFTER class. Don’t forget this LAST
assignment! OMG!
19 SI658 Information Architecture
20. Designing for Cross-Channel
The Group Presentation
presentation order selected by RANDOM
assignment description up on ctools
based on the assignments you’ve already done
(nothing new)
20-25 minutes – have slides
more than 1 person should do the talking
Remember to be awesome and have fun
4/10/2013
20 SI658 Information Architecture
21. Designing for Cross-Channel
career panel after group time
5 local UX professionals
4/10/2013
design agency | in-house | contracting | consulting
e-commerce focus | academic focus | big AUTO
If it gets quiet I will call on people to ask
questions—I know you have some because I made
you think of some in an ASSIGNMENT.
This is a gift. These people have no reason to not
be totally real with you. Get the dirt, yo.
21 SI658 Information Architecture
22. Designing for Cross-Channel
career panel after group time
5 local UX professionals
4/10/2013
design agency | in-house | contracting | consulting
e-commerce focus | academic focus | big AUTO
If it gets quiet I will call on people to ask
questions—I know you have some because I made
you think of some in an ASSIGNMENT.
This is a gift. These people have no reason to not
be totally real with you. Get the dirt, yo.
22 SI658 Information Architecture
23. Designing for Cross-Channel
TIPS & Requirements for Panel TIME
be loud when you ask questions
mandatory: cheer for them when they come in
like they are sports stars
mandatory: give them a standing ovation when
we wrap at the end
networking opportunity, yo!
4/10/2013
23 SI658 Information Architecture
24. Presentation
Time
the part where you teach
4/10/2013
24 SI658 Information Architecture
25. 4/10/2013
Project Time
the part where you collaborate and teach each other
25 SI658 Information Architecture