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AUSTRALIAN MARKETING INSTITUTE
BRAND FINANCE FORUM

DIGITAL MEDIA:
BUILDING OR ERODING
BRAND VALUE
10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT




Exploring brand management implications, and gauging the value of success and failure.
AUSTRALIAN MARKETING INSTITUTE
      BRAND FINANCE FORUM

     DIGITAL MEDIA:
     BUILDING OR ERODING
     BRAND VALUE
      10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT




 Digital Media: Building
 or Eroding Brand Value
                                                          Forum Program

 Digital media has exploded the                           8.00 am       Arrival and Registration
 connection points that influence brand                   8.20 am       Opening Remarks: A Brand Value Framework
 equity, and fundamentally altered the
                                                          8.30 am       Helen Souness, Marketing Director, SEEK
 balance of communications power.
                                                                        Digital’s Role in Building a Powerful Brand
 Brand communications are now a
 two way street – and brand value                         9.10 am       Eddie Chau, Founder and Chief Executive, Brandtology
                                                                        Tracking Sentiment and Extracting Insights
 can travel up or down with alarming
 speed. The opinion sharing that                          9.50 am       Ken Cato, Chairman, Cato Purnell
 can boost brand equity, can just as                                    New Media, New World - How Design can
 easily damage brands and corporate                                     Connect Brands to Communities
 reputation. Because of its magnifying                    10.30 am      Morning Tea
 effect, digital technology forces
                                                          10.50 am      Matthew Melhuish, Chairman, BMF;
 marketers to act with greater speed,
                                                                        Head of Australian Agencies, Photon
 greater insight, greater creativity and                                Everything Changes and Nothing Changes
 greater honesty.
                                                          11.30 am      Mark Textor, Managing Director, Crosby Textor
 The Brand Finance Forum will explore                                   Reading and Responding to Changes in Public Opinion
 each of these imperatives, together
                                                          12.10 pm      Short Break
 with the value implications of success
 and failure.                                             12.30 pm      Panel Discussion
                                                                        Mark Gilmour, Brand Director, Virgin Management, Asia-Pacific
 The Forum will be held on Wednesday                                    Fi Bendall, Managing Director, Bendalls Group
 10 August 2011, 8.30 am - 2.00 pm                                      Prashant Hari, Technical Services Innovation Specialist,
 at the Sydney Harbour Marriott,                                        Colmar Brunton
 30 Pitt Street, Sydney NSW 2000                          1.15 pm       Closing Remarks: Brand Value Implications

                                                          1.20 pm       Lunch (optional)




  Fi Bendall        Ken Cato         Eddie Chau     Mark Gilmour       Prashant Hari Matthew Melhuish Helen Souness                Mark Textor
Bendalls Group      Cato Purnell     Brandtology   Virgin Management   Colmar Brunton      BMF; Photon            SEEK             Crosby Textor




 FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance
Fi Bendall, Managing Director, Bendalls Group                                   Prashant Hari, Technical Services Innovation Specialist, Colmar Brunton
In brief: Fi is a leading interactive and digital specialist, and Managing      In brief: Prashant plays an active role as an innovator in the development,
Director of Bendalls Group.                                                     implementation and execution of new products and is recognised as a
Career path: Director of Digital Intelligence and social media collaborator     thought-leader in the Social Media space.
group, www.getsocialadvice.com. Fi has over 20 years experience in
                                                                                Career path: Prashant is a member, speaker and contributor to the
the digital sector, commencing in the consumer electronics industry. She
                                                                                Australian Market and Social Research Society. He describes himself
has worked in London and New York, developed key digital strategies
                                                                                as a Social media evangelist, Brand geek, obsessed with mass
for the BBC, Virgin, and led the international gaming portal, ATE Online. Fi
                                                                                communication, popular taste, psychology, history and the art of
has built a reputation as a highly regarded digital specialist and for being
                                                                                global collaboration in Social Media. He is also the Editor of Social Wizz.
hyper-connected using this ability to bring business and social media
                                                                                com where he puts his thoughts and ideas about Social Media and is
influencers together.
                                                                                currently working on his first E-book.
Company snapshot: Bendalls Group are specialists in developing the
                                                                                Company snapshot: Colmar Brunton is the largest independent Australian
commercial aspects of digital strategy for enterprises. They are pioneers
                                                                                owned market research agency. Their specialty is Australia, FMCG,
in digital business strategy and one of Australia’s most respected
                                                                                Services, Social and Government.
thought leaders in this space.



Ken Cato, Chairman, Cato Purnell                                                Matthew Melhuish, Chairman, BMF; Head of Australian Agencies, Photon
In brief: Ken is an Australian designer with an international reputation        In brief: As Head of Australian Agencies, Photon, Matthew’s responsibilities
encompassing all facets of design, corporate and brand management.              include some 16 companies with around 4000 employees.
Career path: A celebrated and distinguished creative leader, Ken has            Career path: Founding Partner and Executive Chairman of BMF, Matthew
been awarded numerous international and Australian design and                   has over 25 years’ experience at high profile creative advertising agencies
professional awards; established the world’s largest student design             in the UK and Australia. He is recognised as an industry leader and is
conference; had significant involvement in various prestigious design,          a National Board member of The Communications Council. Currently
graphic and art director organisations, institutes and academies.               Chairman of Advertising Effectiveness Awards (“Effie’s’) and board
His work is featured in galleries worldwide and he is an acclaimed              member for The Sydney Festival; Former Chairman of the Advertising
author of numerous design books.                                                Federation of Australia (AFA).
Company snapshot: Cato Purnell Partners, established 1970 in Melbourne          Company snapshot: BMF is a leading Australian advertising agency,
with representatives in 16 cities worldwide, offers strategic experience        recognised for its creativity and effectiveness. BMF has a staff of 220
and indepth understanding of brands. The Cato creative hub of                   and was named ‘Agency of the Decade’ by B&T Magazine. The agency
strategists, designers and account managers consists of the region’s            is currently ranked 3rd worldwide for Direct Marketing according to the
most experienced specialists in branding, identity, print, multimedia           Won Report. Photon Group is a publicly listed company operating a range
and environmental.                                                              of leading businesses across the marketing services sector.



Eddie Chau, Founder and Chief Executive Office, Brandtology                     Helen Souness, Marketing Director, Seek
In brief: Eddie heads a business and brand online intelligence service          In brief: Helen is a marketing strategy specialist who has held a range
provider which enables global brands to manage and extract invaluable           of challenging marketing and strategy roles in ambitious companies in
insights from consumers’ conversations in social media.                         London and Australasia.
Career path: Eddie was the Founder and CEO of e-Cop, which grew                 Career path: Originally a barrister and solicitor in one of New Zealand’s
to become a market leader in the Information Security Industry.                 largest commercial legal practices, Helen is a member of the SEEK
He pioneered the first 24/7 managed Security Services in the world.             Executive and is responsible for all SEEK’s marketing activities including
Previously he held senior management positions in IBM (NYSE:IBM)                advertising, digital marketing and alliances, public relations, events and
and Computer Associates (Nasdaq:CA).                                            below the line consumer and trade marketing. Helen also heads up the
Company snapshot: Through an effective combination of technology,               ‘SEEK Village’, SEEK’s Corporate Responsibility Program.
processes and trained professionals including social media analysts,            Company snapshot: SEEK is the leader in online employment classifieds
Brandtology enables companies to stay aware of social media trends              and training in Australia and New Zealand, one of Australia’s best known
and conversations about their brands, competitors and industry, thus            internet brands, and a rapidly growing publicly listed company.
allowing for strategic decision-making in a timely manner.



Mark Gilmour, Brand Director, Virgin Management, Asia-Pacific                   Mark Textor, Managing Director, Crosby Textor
In brief: Mark ensures the Virgin brand is heading in the right direction and   In brief: Mark has been the key pollster and strategist for winning
its businesses are getting the support they need.                               corporate and political campaigns over a 20 year period in Australia
Career path: A twenty year marketing career working with leading                and has led numerous victorious strategic campaigns internationally.
international brands, Mark earned his wings at British Airways, where           Career path: Beyond politics, Mark’s insight into change is sought by
amongst other things he was brand manager for the business class                business and community leaders around the world. Mark has earned
brands, headed up marketing for the Nordic region and was part of the           the recognition of some of Australia’s most respected commentators
core launch team for the oneworld alliance; He also helped launch the           and academics for his work. He has provided counsel to some of the
T-Mobile brand in the UK and harmonise their European acquisitions.             most important investor and consumer communications campaigns in
Company snapshot: Virgin is a leading branded venture capital                   Australian history.
organisation and is one of the world’s most recognised and respected            Company snapshot: Crosby Textor specialises in market research,
brands. Conceived in 1970 by Sir Richard Branson, the Virgin Group has          strategic communications and campaign execution. Crosby Textor
gone on to grow very successful businesses in sectors ranging from              delivers powerful, targeted solutions built on the foundation of
mobile telephony to transportation, travel, financial services, media,          research and insights into the highest levels of business, government,
music and fitness.                                                              bureaucracy, capital markets and the media.



FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance
AUSTRALIAN MARKETING INSTITUTE
        BRAND FINANCE FORUM

       DIGITAL MEDIA:
       BUILDING OR ERODING
       BRAND VALUE
        10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT




Your Details
Please use a separate form for each delegate. This form may be photocopied.
                                                                                              How to Register
TITLE              FIRST NAME
                                                                                              Tel: 1300 737 445
LAST NAME
                                                                                              Email: events@ami.org.au
ORGANISATION                                                                                  Online: www.ami.org.au
                                                                                              or complete the registration form
POSITION
                                                                                              Fax: 1300 131 468
ADDRESS
                                                                                              Mail: 2011 Brand Finance Forum
                                                                                              Australian Marketing Institute
                                                                                              GPO Box 5295 Sydney NSW 2001



CITY                                             STATE               POSTCODE
                                                                                              Australian Marketing Institute ABN 30 000 026 586
                                                                                              All prices inclusive of GST. This form constitutes a Tax Invoice upon
TEL                                                                                           receipt of payment. Confirmation of your registration and receipt
                                                                                              will be sent via email. Please ensure you have provided your
MOBILE                                                                                        email address details. Registrations without payment will not be
                                                                                              processed. Delegates must sign the form to validate the registration.
                                                                                              Should you be unable to attend, a substitute delegate is always
EMAIL                                                                                         welcome at no extra charge. Alternatively, a full refund, less a $164
                                                                                              (including GST) service charge, will be made for cancellations in
                                                                                              writing (email or fax) up to two (2) weeks prior to the event.

Choose Your Registration                                                                      ONSITE REGISTRATIONS
                                                                                              Name badges and conference proceedings can be collected from
                                                                                              the registration desk from 8.00 am on the day of the Forum.
2011 BRAND FINANCE FORUM                                       AMI MEMBER        NON MEMBER
                                                                                              INSURANCE
DELEGATE FEE                                                   [   ] $299        [   ] $399   Registration fees do not include personal, travel or medical
                                                                                              insurance of any kind. Attendees are advised when registering for
                                                                                              the conference and booking travel that a travel insurance policy
BUSINESS ATTIRE DRESS CODE APPLIES
                                                                                              be taken out to cover loss, cancellation, medical cover, etc for any
                                                                                              reason. The Event Managers do not take any responsibility for any
                                                                                              attendees failing to insure.

Payment Details                                                                               PRIVACY CLAUSE
                                                                                              Please note that details of conference delegates may be made
PAYMENT AMOUNT [ $                           ]                                                available to sponsors and exhibitors at this event for marketing
                                                                                              purposes. If you do not wish this to happen, please indicate:
                                                                                              [   ] I do not wish to have my details made available to sponsors/
[     ] PLEASE INVOICE MY COMPANY
                                                                                              exhibitors at this event.

                                                                                              This event may be photographed and filmed for the promotional
[     ] CHEQUE   PAYABLE TO AUSTRALIAN MARKETING INSTITUTE
                                                                                              purposes of the Australian Marketing Institute. The images may be
                                                                                              used in publications and websites that are accessible by the general
[     ] CREDIT CARD         [   ] AMEX   [   ] VISA      [   ] DINERS   [   ] MASTERCARD      public. If you have any questions please contact the events team at
                                                                                              the Australian Marketing Institute via email events@ami.org.au

CREDIT CARD NUMBER                                                                            DISCLAIMER
                                                                                              The information contained in this publication is correct at the time
EXPIRY DATE                                                                                   of printing. The Australian Marketing Institute reserves the right to
                                                                                              alter or delete items from the program as circumstances dictate and
                                                                                              takes no responsibility for any errors, omissions and changes.
NAME ON CARD
                                                                                              AUSTRALIAN MARKETING INSTITUTE CERTIFIED PRACTISING
                                                                                              MARKETER PROGRAM
SIGNATURE
                                                                                              FORUM: 6 hours
                                                                                              Professional Development




FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance

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AMI Brand Finance Forum 2011

  • 1. AUSTRALIAN MARKETING INSTITUTE BRAND FINANCE FORUM DIGITAL MEDIA: BUILDING OR ERODING BRAND VALUE 10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT Exploring brand management implications, and gauging the value of success and failure.
  • 2. AUSTRALIAN MARKETING INSTITUTE BRAND FINANCE FORUM DIGITAL MEDIA: BUILDING OR ERODING BRAND VALUE 10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT Digital Media: Building or Eroding Brand Value Forum Program Digital media has exploded the 8.00 am Arrival and Registration connection points that influence brand 8.20 am Opening Remarks: A Brand Value Framework equity, and fundamentally altered the 8.30 am Helen Souness, Marketing Director, SEEK balance of communications power. Digital’s Role in Building a Powerful Brand Brand communications are now a two way street – and brand value 9.10 am Eddie Chau, Founder and Chief Executive, Brandtology Tracking Sentiment and Extracting Insights can travel up or down with alarming speed. The opinion sharing that 9.50 am Ken Cato, Chairman, Cato Purnell can boost brand equity, can just as New Media, New World - How Design can easily damage brands and corporate Connect Brands to Communities reputation. Because of its magnifying 10.30 am Morning Tea effect, digital technology forces 10.50 am Matthew Melhuish, Chairman, BMF; marketers to act with greater speed, Head of Australian Agencies, Photon greater insight, greater creativity and Everything Changes and Nothing Changes greater honesty. 11.30 am Mark Textor, Managing Director, Crosby Textor The Brand Finance Forum will explore Reading and Responding to Changes in Public Opinion each of these imperatives, together 12.10 pm Short Break with the value implications of success and failure. 12.30 pm Panel Discussion Mark Gilmour, Brand Director, Virgin Management, Asia-Pacific The Forum will be held on Wednesday Fi Bendall, Managing Director, Bendalls Group 10 August 2011, 8.30 am - 2.00 pm Prashant Hari, Technical Services Innovation Specialist, at the Sydney Harbour Marriott, Colmar Brunton 30 Pitt Street, Sydney NSW 2000 1.15 pm Closing Remarks: Brand Value Implications 1.20 pm Lunch (optional) Fi Bendall Ken Cato Eddie Chau Mark Gilmour Prashant Hari Matthew Melhuish Helen Souness Mark Textor Bendalls Group Cato Purnell Brandtology Virgin Management Colmar Brunton BMF; Photon SEEK Crosby Textor FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance
  • 3. Fi Bendall, Managing Director, Bendalls Group Prashant Hari, Technical Services Innovation Specialist, Colmar Brunton In brief: Fi is a leading interactive and digital specialist, and Managing In brief: Prashant plays an active role as an innovator in the development, Director of Bendalls Group. implementation and execution of new products and is recognised as a Career path: Director of Digital Intelligence and social media collaborator thought-leader in the Social Media space. group, www.getsocialadvice.com. Fi has over 20 years experience in Career path: Prashant is a member, speaker and contributor to the the digital sector, commencing in the consumer electronics industry. She Australian Market and Social Research Society. He describes himself has worked in London and New York, developed key digital strategies as a Social media evangelist, Brand geek, obsessed with mass for the BBC, Virgin, and led the international gaming portal, ATE Online. Fi communication, popular taste, psychology, history and the art of has built a reputation as a highly regarded digital specialist and for being global collaboration in Social Media. He is also the Editor of Social Wizz. hyper-connected using this ability to bring business and social media com where he puts his thoughts and ideas about Social Media and is influencers together. currently working on his first E-book. Company snapshot: Bendalls Group are specialists in developing the Company snapshot: Colmar Brunton is the largest independent Australian commercial aspects of digital strategy for enterprises. They are pioneers owned market research agency. Their specialty is Australia, FMCG, in digital business strategy and one of Australia’s most respected Services, Social and Government. thought leaders in this space. Ken Cato, Chairman, Cato Purnell Matthew Melhuish, Chairman, BMF; Head of Australian Agencies, Photon In brief: Ken is an Australian designer with an international reputation In brief: As Head of Australian Agencies, Photon, Matthew’s responsibilities encompassing all facets of design, corporate and brand management. include some 16 companies with around 4000 employees. Career path: A celebrated and distinguished creative leader, Ken has Career path: Founding Partner and Executive Chairman of BMF, Matthew been awarded numerous international and Australian design and has over 25 years’ experience at high profile creative advertising agencies professional awards; established the world’s largest student design in the UK and Australia. He is recognised as an industry leader and is conference; had significant involvement in various prestigious design, a National Board member of The Communications Council. Currently graphic and art director organisations, institutes and academies. Chairman of Advertising Effectiveness Awards (“Effie’s’) and board His work is featured in galleries worldwide and he is an acclaimed member for The Sydney Festival; Former Chairman of the Advertising author of numerous design books. Federation of Australia (AFA). Company snapshot: Cato Purnell Partners, established 1970 in Melbourne Company snapshot: BMF is a leading Australian advertising agency, with representatives in 16 cities worldwide, offers strategic experience recognised for its creativity and effectiveness. BMF has a staff of 220 and indepth understanding of brands. The Cato creative hub of and was named ‘Agency of the Decade’ by B&T Magazine. The agency strategists, designers and account managers consists of the region’s is currently ranked 3rd worldwide for Direct Marketing according to the most experienced specialists in branding, identity, print, multimedia Won Report. Photon Group is a publicly listed company operating a range and environmental. of leading businesses across the marketing services sector. Eddie Chau, Founder and Chief Executive Office, Brandtology Helen Souness, Marketing Director, Seek In brief: Eddie heads a business and brand online intelligence service In brief: Helen is a marketing strategy specialist who has held a range provider which enables global brands to manage and extract invaluable of challenging marketing and strategy roles in ambitious companies in insights from consumers’ conversations in social media. London and Australasia. Career path: Eddie was the Founder and CEO of e-Cop, which grew Career path: Originally a barrister and solicitor in one of New Zealand’s to become a market leader in the Information Security Industry. largest commercial legal practices, Helen is a member of the SEEK He pioneered the first 24/7 managed Security Services in the world. Executive and is responsible for all SEEK’s marketing activities including Previously he held senior management positions in IBM (NYSE:IBM) advertising, digital marketing and alliances, public relations, events and and Computer Associates (Nasdaq:CA). below the line consumer and trade marketing. Helen also heads up the Company snapshot: Through an effective combination of technology, ‘SEEK Village’, SEEK’s Corporate Responsibility Program. processes and trained professionals including social media analysts, Company snapshot: SEEK is the leader in online employment classifieds Brandtology enables companies to stay aware of social media trends and training in Australia and New Zealand, one of Australia’s best known and conversations about their brands, competitors and industry, thus internet brands, and a rapidly growing publicly listed company. allowing for strategic decision-making in a timely manner. Mark Gilmour, Brand Director, Virgin Management, Asia-Pacific Mark Textor, Managing Director, Crosby Textor In brief: Mark ensures the Virgin brand is heading in the right direction and In brief: Mark has been the key pollster and strategist for winning its businesses are getting the support they need. corporate and political campaigns over a 20 year period in Australia Career path: A twenty year marketing career working with leading and has led numerous victorious strategic campaigns internationally. international brands, Mark earned his wings at British Airways, where Career path: Beyond politics, Mark’s insight into change is sought by amongst other things he was brand manager for the business class business and community leaders around the world. Mark has earned brands, headed up marketing for the Nordic region and was part of the the recognition of some of Australia’s most respected commentators core launch team for the oneworld alliance; He also helped launch the and academics for his work. He has provided counsel to some of the T-Mobile brand in the UK and harmonise their European acquisitions. most important investor and consumer communications campaigns in Company snapshot: Virgin is a leading branded venture capital Australian history. organisation and is one of the world’s most recognised and respected Company snapshot: Crosby Textor specialises in market research, brands. Conceived in 1970 by Sir Richard Branson, the Virgin Group has strategic communications and campaign execution. Crosby Textor gone on to grow very successful businesses in sectors ranging from delivers powerful, targeted solutions built on the foundation of mobile telephony to transportation, travel, financial services, media, research and insights into the highest levels of business, government, music and fitness. bureaucracy, capital markets and the media. FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance
  • 4. AUSTRALIAN MARKETING INSTITUTE BRAND FINANCE FORUM DIGITAL MEDIA: BUILDING OR ERODING BRAND VALUE 10 AUGUST 2011 . SYDNEY HARBOUR MARRIOTT Your Details Please use a separate form for each delegate. This form may be photocopied. How to Register TITLE FIRST NAME Tel: 1300 737 445 LAST NAME Email: events@ami.org.au ORGANISATION Online: www.ami.org.au or complete the registration form POSITION Fax: 1300 131 468 ADDRESS Mail: 2011 Brand Finance Forum Australian Marketing Institute GPO Box 5295 Sydney NSW 2001 CITY STATE POSTCODE Australian Marketing Institute ABN 30 000 026 586 All prices inclusive of GST. This form constitutes a Tax Invoice upon TEL receipt of payment. Confirmation of your registration and receipt will be sent via email. Please ensure you have provided your MOBILE email address details. Registrations without payment will not be processed. Delegates must sign the form to validate the registration. Should you be unable to attend, a substitute delegate is always EMAIL welcome at no extra charge. Alternatively, a full refund, less a $164 (including GST) service charge, will be made for cancellations in writing (email or fax) up to two (2) weeks prior to the event. Choose Your Registration ONSITE REGISTRATIONS Name badges and conference proceedings can be collected from the registration desk from 8.00 am on the day of the Forum. 2011 BRAND FINANCE FORUM AMI MEMBER NON MEMBER INSURANCE DELEGATE FEE [ ] $299 [ ] $399 Registration fees do not include personal, travel or medical insurance of any kind. Attendees are advised when registering for the conference and booking travel that a travel insurance policy BUSINESS ATTIRE DRESS CODE APPLIES be taken out to cover loss, cancellation, medical cover, etc for any reason. The Event Managers do not take any responsibility for any attendees failing to insure. Payment Details PRIVACY CLAUSE Please note that details of conference delegates may be made PAYMENT AMOUNT [ $ ] available to sponsors and exhibitors at this event for marketing purposes. If you do not wish this to happen, please indicate: [ ] I do not wish to have my details made available to sponsors/ [ ] PLEASE INVOICE MY COMPANY exhibitors at this event. This event may be photographed and filmed for the promotional [ ] CHEQUE PAYABLE TO AUSTRALIAN MARKETING INSTITUTE purposes of the Australian Marketing Institute. The images may be used in publications and websites that are accessible by the general [ ] CREDIT CARD [ ] AMEX [ ] VISA [ ] DINERS [ ] MASTERCARD public. If you have any questions please contact the events team at the Australian Marketing Institute via email events@ami.org.au CREDIT CARD NUMBER DISCLAIMER The information contained in this publication is correct at the time EXPIRY DATE of printing. The Australian Marketing Institute reserves the right to alter or delete items from the program as circumstances dictate and takes no responsibility for any errors, omissions and changes. NAME ON CARD AUSTRALIAN MARKETING INSTITUTE CERTIFIED PRACTISING MARKETER PROGRAM SIGNATURE FORUM: 6 hours Professional Development FOR MORE INFORMATION Tel: 1300 737 445 | Email: events@ami.org.au | Website: www.ami.org.au/2011brandfinance