SlideShare una empresa de Scribd logo
1 de 14
Plant Hospital Maintenance
Maintenance Alignment with Hospital
Mission
 1.   Improve the performance of Plant-Hospital Maintenance
      supporting the Environment of Care
 2.   Contain or reduce cost through improved efficiencies
 3.   Improve reporting capabilities and increased use of KPIs and
      metrics
 4.   Direct data from CMMS and to FCA for future asset
      management
 5.   Raise professional and technical knowledge and increase the
      safety of the workforce
 6.   Support and establish a Maintenance environment of
      continuous process improvement
Total Staff
1 FTE / ~50,350gsf
Support Groups for PHM


                         Facilities    Utilities &
                        Maintenance   Engineering

             Work                                    Buildings &
           Management                                 Grounds




 Construction                                                    Strategic
   Services                                                    Partner - HR




                                 Plant-
Academy                                                              Admin
Training                        Hospital                             Services
                               Maintenance
Current PHM Maintenance Profile




  PHM Trade Shops                                                      PHM Area Shops
Electrical - 9300                    Sterilizers & Doors - 9500            Area III – 9510
  I.E. - 9310                            ENWAH I - 9400                    Area I – 9520
           HVAC – 9100                  ENWAH II - 9410                    Area II – 9600
          Plumbing – 9200              Paint & Sign - 9400
                                                                           Area V– 9700
                                  Focused Service Groups (FSGs)
                                             Sterilizer Group
                                            Auto Door Group
                                               Paint Group
                                            Fire Pump Group
                                     Dietetics/Housekeeping Group
                                    Med Gas/Vacuum Support Group
                                  RO Systems & Water Treatment Group
                                         Patient Room PM Group
                                  ENWAH/General Maintenance Group
                                            Fire Alarm Group
                                         Pnueumatic Tube Group
                                     Security Systems/Devices Group
                                       Chill Water System Group
                                    Electrical Systems Testing Group
                                      Emergency Generator Group
                                       HVAC-Refrigeration Group
                                          HVAC Controls Group
                                        Steam Distribution Group
Next Steps for Plant Hospital Maintenance:
  Maintenance Planning and Scheduling
Next Steps – Planning and Scheduling

 Planning
   Describes WHAT and HOW
   It is the process of setting goals, developing strategies and
    outlining tasks and schedules to accomplish the goals
 Scheduling
   Describes WHO and WHEN
   It is the process of assigning an appropriate number of
    workers to the jobs during each day of the week.
   Determines when an activity should start or stop,
    depending on its duration, predecessor activity,
    predecessor relationships, resource availability and target
    completion date


                                                             Source: IDCON
PHM Priority Matrix


  Maintain                                            Strengths


                           • Co-workers & Depth of Talent
                                                                       • Task Significance/Work-plans
                                  • Resources/Environment
                           • Advancement            • Autonomy/Involvement/Technical Skills
• Upper Management
• Training & Development
 Concerns                                                   Priorities
                           • Workload and Growth
                           • Lack of Space
                           • Retirements
                           • Expanding Mission
Recommended Course of Actions

     • Analyze Maintenance Activity History
     • Establish Applicable Leading and Lagging KPIs
 1

     • Move to Reliability Centered Maintenance
       (RCM) through:
     • Planning and Scheduling
     • Proactive and Predictive Maintenance
2    • Process Mapping Modification
     • Increase Asset Management Adjustment with
       FCA Planning
PHM Key Performance Indicators Going Forward
           Lagging         Leading
            KPIs            KPIs
How Many Planners & Supervisors?
Experienced
 and skilled
tradespeople                   1 Planner to 10-20                                        1 Planner to 20-30
                                  tradespeople                                              tradespeople
 Level of Skills and




                                1 Supv. To 10-20                                           1 Supv. To 20-30
    Experience




                                  tradespeople                                               tradespeople


                                1 Planner to 5-10                                        1 Planner to 10-20
                                  tradespeople                                              tradespeople

                                 1 Supv. To 5-10                                            1 Supv. To 10-20
                                  tradespeople                                                tradespeople
 Skills and
 experience
  lacking

                       Poor Systems                                                                                    Great Systems
                                                             Work Systems
                                      (Planning, technical database, scheduling, stores, maintenance computer, etc.)                   Source: IDCON
Vision and Mission – Plant Hospital Maintenance
 Vision
   Achieve excellence and
    leadership in healthcare
    facilities maintenance
    management.
 Mission
   Provide customer
    acclaimed facility
    maintenance, exist as a
    fiscal steward of hospital
    assets, achieve lean
    processes, and cultivate a
    work environment based
    on trust and employee
    collaboration.
Alignment – Anticipated       Outcomes

 Planner & Scheduler Benefits
    1. Improve patient environment
         of care.
    2.   Sustain high customer
         satisfaction scores.
    3.   Reduce equipment downtime &
         Improve worker efficiency &
         safety.
    4.   Manage and execute
         maintenance by Planning and
         Scheduling & Eliminating
         Waste.
    5.   Integrates operating &
         maintenance activities and
         provides information for
         continuous improvement.
    6.   Promote a fully integrated
         Maintenance culture.
World Class Maintenance is a process –
Looking for ways to improve is a never ending process



                                                 Alignment




                                   Flexibility


                                                        Planning &
                                                        Scheduling

Más contenido relacionado

La actualidad más candente (10)

2009 Soq
2009 Soq2009 Soq
2009 Soq
 
Results Matter: ITIL V3 vs. Metro Government of Nashville - ITSM Academy Webinar
Results Matter: ITIL V3 vs. Metro Government of Nashville - ITSM Academy WebinarResults Matter: ITIL V3 vs. Metro Government of Nashville - ITSM Academy Webinar
Results Matter: ITIL V3 vs. Metro Government of Nashville - ITSM Academy Webinar
 
PEI Mercury Services
PEI Mercury ServicesPEI Mercury Services
PEI Mercury Services
 
ecolab Shareholders
ecolab  Shareholdersecolab  Shareholders
ecolab Shareholders
 
ESC SOQ
ESC SOQESC SOQ
ESC SOQ
 
KD Corporate Brochure
KD Corporate BrochureKD Corporate Brochure
KD Corporate Brochure
 
World Class Manufacturing Asset Utilization
World Class Manufacturing Asset UtilizationWorld Class Manufacturing Asset Utilization
World Class Manufacturing Asset Utilization
 
Latest Offshore Operations
Latest Offshore OperationsLatest Offshore Operations
Latest Offshore Operations
 
Sarah Almeida Sample Work_Jan13
Sarah Almeida Sample Work_Jan13Sarah Almeida Sample Work_Jan13
Sarah Almeida Sample Work_Jan13
 
Launch brochure
Launch brochureLaunch brochure
Launch brochure
 

Destacado

Accelerated reliability techniques in the 21st century
Accelerated reliability techniques in the 21st centuryAccelerated reliability techniques in the 21st century
Accelerated reliability techniques in the 21st century
ASQ Reliability Division
 
Healthcare challenges & solutions in india
Healthcare challenges & solutions in indiaHealthcare challenges & solutions in india
Healthcare challenges & solutions in india
kripak93
 

Destacado (8)

Hospital Facility Maintainance - Why & How
Hospital Facility Maintainance - Why & HowHospital Facility Maintainance - Why & How
Hospital Facility Maintainance - Why & How
 
Temporary Protected Status (TPS)
Temporary Protected Status (TPS)Temporary Protected Status (TPS)
Temporary Protected Status (TPS)
 
Prognostics and Health Management
Prognostics and Health ManagementPrognostics and Health Management
Prognostics and Health Management
 
Accelerated reliability techniques in the 21st century
Accelerated reliability techniques in the 21st centuryAccelerated reliability techniques in the 21st century
Accelerated reliability techniques in the 21st century
 
Problems being faced by Patients and staff in hospital
Problems being faced by Patients and staff in hospitalProblems being faced by Patients and staff in hospital
Problems being faced by Patients and staff in hospital
 
Healthcare challenges & solutions in india
Healthcare challenges & solutions in indiaHealthcare challenges & solutions in india
Healthcare challenges & solutions in india
 
Management Practices at Hospitals - India
Management Practices at Hospitals - IndiaManagement Practices at Hospitals - India
Management Practices at Hospitals - India
 
Challenges in Indian Healthcare Sector
Challenges in Indian Healthcare SectorChallenges in Indian Healthcare Sector
Challenges in Indian Healthcare Sector
 

Similar a PHM Phase 2 Strategy

Lean practitioner transactional_pune
Lean practitioner transactional_puneLean practitioner transactional_pune
Lean practitioner transactional_pune
LeanIndiaConsulting
 
Introducing mark lynch
Introducing mark lynchIntroducing mark lynch
Introducing mark lynch
melynch
 
Framework for action
Framework for actionFramework for action
Framework for action
mhader
 
Ops management lecture 1 introduction
Ops management   lecture 1 introductionOps management   lecture 1 introduction
Ops management lecture 1 introduction
jillmitchell8778
 
Hi Performance Manufacturing
Hi Performance ManufacturingHi Performance Manufacturing
Hi Performance Manufacturing
Alex Diong
 
Astute Crewing Up 0.6
Astute Crewing Up 0.6Astute Crewing Up 0.6
Astute Crewing Up 0.6
bi22et
 
Quality management concepts
Quality management conceptsQuality management concepts
Quality management concepts
Ashu0711
 

Similar a PHM Phase 2 Strategy (20)

Lean practitioner transactional_pune
Lean practitioner transactional_puneLean practitioner transactional_pune
Lean practitioner transactional_pune
 
Fusion2012 DRDC case study
Fusion2012 DRDC case studyFusion2012 DRDC case study
Fusion2012 DRDC case study
 
CDFOM_Brochure.pdf
CDFOM_Brochure.pdfCDFOM_Brochure.pdf
CDFOM_Brochure.pdf
 
Introducing mark lynch
Introducing mark lynchIntroducing mark lynch
Introducing mark lynch
 
Framework for action
Framework for actionFramework for action
Framework for action
 
Best practices in pharmacovigilance Services by HySynth biotechnologies
Best practices in pharmacovigilance Services by HySynth biotechnologiesBest practices in pharmacovigilance Services by HySynth biotechnologies
Best practices in pharmacovigilance Services by HySynth biotechnologies
 
Ops management lecture 1 introduction
Ops management   lecture 1 introductionOps management   lecture 1 introduction
Ops management lecture 1 introduction
 
BiznetGio Presentation Business Continuity
BiznetGio Presentation Business ContinuityBiznetGio Presentation Business Continuity
BiznetGio Presentation Business Continuity
 
DevOps
DevOpsDevOps
DevOps
 
Business profile cis-latest-jan'17
Business profile cis-latest-jan'17Business profile cis-latest-jan'17
Business profile cis-latest-jan'17
 
Business profile cis-latest-jan'17
Business profile cis-latest-jan'17Business profile cis-latest-jan'17
Business profile cis-latest-jan'17
 
Practical Steps for Insurers to Get Started with Digital Execution
Practical Steps for Insurers to Get Started with Digital ExecutionPractical Steps for Insurers to Get Started with Digital Execution
Practical Steps for Insurers to Get Started with Digital Execution
 
Hi Performance Manufacturing
Hi Performance ManufacturingHi Performance Manufacturing
Hi Performance Manufacturing
 
Rcmppt
RcmpptRcmppt
Rcmppt
 
Astute Crewing Up 0.6
Astute Crewing Up 0.6Astute Crewing Up 0.6
Astute Crewing Up 0.6
 
2002 ibc - Assessing the safety of staffing arrangements
2002 ibc - Assessing the safety of staffing arrangements2002 ibc - Assessing the safety of staffing arrangements
2002 ibc - Assessing the safety of staffing arrangements
 
Mainnovation Seminar 2 Juni,Versie 3b
Mainnovation Seminar 2 Juni,Versie 3bMainnovation Seminar 2 Juni,Versie 3b
Mainnovation Seminar 2 Juni,Versie 3b
 
CDFOS Brochure.pdf
CDFOS Brochure.pdfCDFOS Brochure.pdf
CDFOS Brochure.pdf
 
Quality management concepts
Quality management conceptsQuality management concepts
Quality management concepts
 
Webinar: How to get localization and testing for medical devices done right
Webinar: How to get localization and testing for medical devices done right Webinar: How to get localization and testing for medical devices done right
Webinar: How to get localization and testing for medical devices done right
 

Último

NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
Khaled Al Awadi
 
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
daisycvs
 
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot ReportFuture of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Dubai Multi Commodity Centre
 
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
brennadilys816
 
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Aurelien Domont, MBA
 
Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metrics
CaitlinCummins3
 
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
jual Obat Aborsi Bandung, Wa : 085180626899 Apotik jual Obat Cytotec Di Bandung
 

Último (20)

Elevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO ServicesElevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO Services
 
Hyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings releaseHyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings release
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
 
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptxExploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
 
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
 
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdf
 
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot ReportFuture of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
 
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
 
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
ابو ظبي اعلان | - سايتوتك في الامارات حبوب الاجهاض للبيع ف حبوب الإجهاض ... ا...
 
hyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementshyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statements
 
NFS- Operations Presentation - Recurrent
NFS- Operations Presentation - RecurrentNFS- Operations Presentation - Recurrent
NFS- Operations Presentation - Recurrent
 
Toyota Kata Coaching for Agile Teams & Transformations
Toyota Kata Coaching for Agile Teams & TransformationsToyota Kata Coaching for Agile Teams & Transformations
Toyota Kata Coaching for Agile Teams & Transformations
 
Stages of Startup Funding - An Explainer
Stages of Startup Funding - An ExplainerStages of Startup Funding - An Explainer
Stages of Startup Funding - An Explainer
 
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
 
Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metrics
 
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
Apotik Jual Obat Aborsi asli Mataram, Wa : 085180626899 - Penjual obat Cytote...
 
Your Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptxYour Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptx
 
Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdf
 
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by AccionSeries A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
 

PHM Phase 2 Strategy

  • 2. Maintenance Alignment with Hospital Mission 1. Improve the performance of Plant-Hospital Maintenance supporting the Environment of Care 2. Contain or reduce cost through improved efficiencies 3. Improve reporting capabilities and increased use of KPIs and metrics 4. Direct data from CMMS and to FCA for future asset management 5. Raise professional and technical knowledge and increase the safety of the workforce 6. Support and establish a Maintenance environment of continuous process improvement
  • 3. Total Staff 1 FTE / ~50,350gsf
  • 4. Support Groups for PHM Facilities Utilities & Maintenance Engineering Work Buildings & Management Grounds Construction Strategic Services Partner - HR Plant- Academy Admin Training Hospital Services Maintenance
  • 5. Current PHM Maintenance Profile PHM Trade Shops PHM Area Shops Electrical - 9300 Sterilizers & Doors - 9500 Area III – 9510 I.E. - 9310 ENWAH I - 9400 Area I – 9520 HVAC – 9100 ENWAH II - 9410 Area II – 9600 Plumbing – 9200 Paint & Sign - 9400 Area V– 9700 Focused Service Groups (FSGs) Sterilizer Group Auto Door Group Paint Group Fire Pump Group Dietetics/Housekeeping Group Med Gas/Vacuum Support Group RO Systems & Water Treatment Group Patient Room PM Group ENWAH/General Maintenance Group Fire Alarm Group Pnueumatic Tube Group Security Systems/Devices Group Chill Water System Group Electrical Systems Testing Group Emergency Generator Group HVAC-Refrigeration Group HVAC Controls Group Steam Distribution Group
  • 6. Next Steps for Plant Hospital Maintenance: Maintenance Planning and Scheduling
  • 7. Next Steps – Planning and Scheduling  Planning  Describes WHAT and HOW  It is the process of setting goals, developing strategies and outlining tasks and schedules to accomplish the goals  Scheduling  Describes WHO and WHEN  It is the process of assigning an appropriate number of workers to the jobs during each day of the week.  Determines when an activity should start or stop, depending on its duration, predecessor activity, predecessor relationships, resource availability and target completion date Source: IDCON
  • 8. PHM Priority Matrix Maintain Strengths • Co-workers & Depth of Talent • Task Significance/Work-plans • Resources/Environment • Advancement • Autonomy/Involvement/Technical Skills • Upper Management • Training & Development Concerns Priorities • Workload and Growth • Lack of Space • Retirements • Expanding Mission
  • 9. Recommended Course of Actions • Analyze Maintenance Activity History • Establish Applicable Leading and Lagging KPIs 1 • Move to Reliability Centered Maintenance (RCM) through: • Planning and Scheduling • Proactive and Predictive Maintenance 2 • Process Mapping Modification • Increase Asset Management Adjustment with FCA Planning
  • 10. PHM Key Performance Indicators Going Forward Lagging Leading KPIs KPIs
  • 11. How Many Planners & Supervisors? Experienced and skilled tradespeople 1 Planner to 10-20 1 Planner to 20-30 tradespeople tradespeople Level of Skills and 1 Supv. To 10-20 1 Supv. To 20-30 Experience tradespeople tradespeople 1 Planner to 5-10 1 Planner to 10-20 tradespeople tradespeople 1 Supv. To 5-10 1 Supv. To 10-20 tradespeople tradespeople Skills and experience lacking Poor Systems Great Systems Work Systems (Planning, technical database, scheduling, stores, maintenance computer, etc.) Source: IDCON
  • 12. Vision and Mission – Plant Hospital Maintenance  Vision  Achieve excellence and leadership in healthcare facilities maintenance management.  Mission  Provide customer acclaimed facility maintenance, exist as a fiscal steward of hospital assets, achieve lean processes, and cultivate a work environment based on trust and employee collaboration.
  • 13. Alignment – Anticipated Outcomes  Planner & Scheduler Benefits 1. Improve patient environment of care. 2. Sustain high customer satisfaction scores. 3. Reduce equipment downtime & Improve worker efficiency & safety. 4. Manage and execute maintenance by Planning and Scheduling & Eliminating Waste. 5. Integrates operating & maintenance activities and provides information for continuous improvement. 6. Promote a fully integrated Maintenance culture.
  • 14. World Class Maintenance is a process – Looking for ways to improve is a never ending process Alignment Flexibility Planning & Scheduling