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SharePoint Saturday Omaha 2017

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SharePoint Saturday Omaha 2017

  1. 1. SharePoint and Digital Transformation Is SharePoint Still Transformative? Matthew W. Bowers, Partner mbowers@mailctp.com https://www.linkedin.com/in/matthew-w-bowers-ab8a932 5th Annual SharePoint Saturday Omaha, NE
  2. 2. Thank you Sponsors!
  3. 3. About Me • Varied background and multiple careers • Technology woven throughout • 12 years US Naval Service (Chief Petty Officer) • BS Allied Health Sciences • MA Counseling • 7 years as a Therapist in a corrections setting • Started working in technology in the Navy and through my corrections career • Started IT as a DBASEIII Plus developer • 12 Years CIO experience in mid market / mid size company • Broad and deep technical background • Multiple IT and technology certifications across multiple technology areas and stacks • Much more BS • 10 years as a Business Solutions consultant 3
  4. 4. Questions • How many of you are confused by the term digital transformation?
  5. 5. Questions • How many of you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project?
  6. 6. Questions • How many of you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project?
  7. 7. Questions • How many of you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project? • How many of you think digital transformation is primarily the responsibility of IT or the CIO?
  8. 8. Questions • How many of you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project? • How many of you think digital transformation is primarily the responsibility of IT or the CIO? • How many of you think that digital transformation is achieved through deploying a new, responsive, mobile first web site?
  9. 9. Digital Transformation IS CONFUSING!
  10. 10. Digital Transformation The term ‘digital transformation’ has been used to describe anything from creating a fully responsive mobile website….to developing a social media strategy, but in reality, true transformation needs to involve much more than just the end product. https://www.marketingweek.com/2016/04/14/what-does-digital-transformation-really-mean/
  11. 11. Digital Transformation So WHY is it Confusing?
  12. 12. Digital Transformation is Confusing – What Exactly Is It? Business Innovation Digital Strategy Disruptive Innovation Disruptive Technologies Business Innovation User Experience Digital Marketing Digital Experience Digital Disruption
  13. 13. Digital Transformation is Confusing – Who Drives It? Executive Suite Operations Finance EmployeesMarketing Human Resources IT Sales
  14. 14. Digital Transformation is Confusing – Who is Responsible? CEO CTO CEO CLO COO CDO CFO CMO CIO
  15. 15. Digital Transformation is Confusing – So Many Voices
  16. 16. Digital Transformation is Confusing - So Many Decisions Do we need new technology? What is the ROI? What technologies do we need? Who is driving it? Do we need to start over? How much will it cost? Who can help us? How do we get started? How long will it take? When do we start? Should we wait?
  17. 17. Digital Transformation • CapGemini Consulting was one of the first to come up with the concept of digital transformation; as well as using the term, and a digital transformation framework. • They did so in collaboration with the ‘MIT Center for Digital Business‘ during a three-year study which defined an effective digital transformation program as one that looked at the what and the how. http://www.i-scoop.eu/digital-transformation/
  18. 18. Digital Transformation Framework: CapGemini Consulting and MIT Center for Digital Business
  19. 19. Digital Transformation Digital transformation is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way. http://www.i-scoop.eu/digital-transformation/
  20. 20. Digital Transformation “To be clear, investing in technology to stay current or ahead of the curve isn't the same thing. Pretty much every company is putting money into new tools, platforms, and services. And, doing so is a matter of becoming tech-enabled, which doesn’t mean companies are actually changing to compete in a digital economy. With digital transformation, however, technology is driven by purpose, and that purpose is meant to reshape business.” (emphasis mine) I define it this way... The realignment of, or new investment in, technology, business models, and processes to more effectively compete in an ever-changing digital economy. Brian Solis, Principal Analyst, Altimeter Group
  21. 21. Digital Transformation • “Doing” digital and “being” digitally are two very different things. While almost any organization can do the former, only those that focus on customer experience, process design and a unified (“non- siloed”) operating model can achieve the latter. • By 2018, for example, IDC predicts that one-third of leading companies in virtually every industry will be disrupted if not displaced by digitally superior competitors. Knowing this, two-thirds of leading CEOs have already made digital transformation the center of their focus
  22. 22. Digital transformation hinges on four imperatives Engage your customers Empower your employees Optimize your operations Transform your products Systems of Intelligence
  23. 23. The Digital Mindset
  24. 24. Myths vs. Facts Myth Reality Digital is primarily about the customer experience Huge opportunities exist also in effeciency, productivity and employee leverage Digital primarily matters only to technology or B2C companies Opportunities exist in ALL industries, NO exceptions Let a thousand flowers bloom; bottom up activity is the right way to change Digital transformation must be led from the top If we do enough digital initiatives we will get there Transformation management intensity is more important for driving overall performance Digital transformation will happen despite our IT Business / IT relationships are key, and in many companies they must be improved Digital transforamtion approaches are different for every industry and company Digital leaders exhibit a common DNA In our industry, we can wait and see how digital develops There are digital leaders outperforming their peers in every industry today http://www.i-scoop.eu/digital-transformation/
  25. 25. SharePoint as a Transformer
  26. 26. SharePoint As Transformer I was recently asked at another presentation, where I was speaking on technology in general, “is SharePoint truly transformative? Or, has it become so commoditized and ubiquitous that is no longer capable of driving transformative change”.
  27. 27. SharePoint As Transformer My answer was…. It depends!
  28. 28. WHY DO INTRANETS FAIL?
  29. 29. WHY DO INTRANETS FAIL? • Lack of end user adoption • No end user stakeholder involvement • Lack of fresh content • “Stale” content inhibits end user interest/use • No compelling reason to come back • Does not add value for the employee • Does not help them to do their job or make them more productive • Inflexible • Does not easily support organizational/process change • Does not easily support work “on the go”
  30. 30. WHAT DO THE BEST INTRANETS DO?
  31. 31. WHAT DO THE BEST INTRANETS DO? • Helps them get their job done! • Improves Productivity • Empowers users • Enables users • Engages users • Ideally, should be the one and only place they need to go to to do their job (submit expense claims, submit vacation request, view benefits, view payroll information, view 401K info, schedule travel, make travel arrangements)
  32. 32. Employee Engagement US Employee Engagement, 2013 vs. 2014 % Employees 2013 2014 Engaged 29.6 31.5 Not Engaged 51.5 51 Actively DISengaged 18.8 17 Gallup - 2016
  33. 33. Employee Engagement • Gallup estimates that actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year. • Companies with low engagement scores earn an operating income 32.7 percent lower than companies with more engaged employees. • Similarly, companies with a highly engaged workforce experience a 19.2 percent growth in operating income over a 12-month period.
  34. 34. Employee Engagement •In an article published by Jonathan Pont, the most-engaged workplaces experienced the following performance metrics: •2X higher customer loyalty •2X higher productivity •2X lower turnover
  35. 35. The Digital Workplace or NOT your granddaddy’s Intranet!
  36. 36. Digital Workplace
  37. 37. Digital Workplace
  38. 38. Digital Workplace Maturation Model
  39. 39. Responsive Client Sites What is Responsive Design?
  40. 40. Desktops & Laptops TabletsSmart Phones Touch Friendly
  41. 41. Configurable Mega Menu
  42. 42. Yammer Integration
  43. 43. Desktops & Laptops TabletsSmart Phones Full Off-Canvas Navigation
  44. 44. Desktops & Laptops TabletsSmart Phones
  45. 45. Additional Client Sites
  46. 46. TOOLKIT DEMO
  47. 47. QUESTIONS?
  48. 48. Contact Me mbowers@mailctp.com 618-972-2152 https://www.linkedin.com/in/matthew-bowers-ab8a932 https://www.facebook.com/matthew.w.bowers.1 @mbowersmailctp

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