The document discusses the differences between technical and adaptive challenges as described by Heifetz. It notes that technical challenges have routine solutions that restore balance, while adaptive challenges require changing thinking, generating conflict, and adjusting to new challenges. The document also discusses distributing responsibility for solving adaptive challenges, challenging norms, and mobilizing people to address the problem.

1. © 2011 Mary M. Chandler, PhD – all rights reserved

2. OVERVIEW & AGENDA

3. Thinking about your own thinking How do you solve a problem? Jot down your strategy in three minutes.

4. MENTAL COMPLEXITY….AND THE LEADER IN YOU

5. Adult mental development

6. Description of adult plateaus

7. Levels of complexity among adults

12. How does it look in action? Function Technical Adaptive Direction Provides a solution Identifies the challenge, provides a diagnosis, asks questions about solutions Protection Protects from external threats Discloses external threats Role Orientation Orients current roles Disorients current roles, resists pressure to orient people into new roles too quickly Controlling Conflict Restores order Exposes conflict; lets it emerge Norm Maintenance Maintains norms Challenges norms; allows them to be challenged