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what a persona is psychologically and how to design them for service and product design.
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on Persona
1.
on persona and their
design. david walczyk design | psychoanalysis
2.
Jung on persona...
3.
ter·gi·ver·sate /tərˈjivərˌsāt/ “to change
repeatedly one's attitude or opinions with respect to a cause, subject, etc.; equivocate.” 2011 word of the year...
4.
Probe! Creation...
5.
Probe!
6.
When you’RE talkING
about SOMEONE’S persona... you’re also talking about your own projection.
7.
Persona is about
participation... or @ least the perception of it.
8.
Persona connects you to
something bigger, even if you become smaller.
9.
Personas translate experience into
new forms. They mediate.
10.
Personas are a ground relationship. who
are the people in your neighborhood?
11.
All personas are
metaphors.
12.
Social Media shapes persona. literally!
13.
In it’s simplest
form, persona is always... futurepast collective individual orienting (space) and happening (time).
14.
Creation...
15.
Ask yourself... Who are
my customers? There are three categories... primary, secondary, and tertiary. Give them names...
16.
17.
Then ask yourself... What
are the similarities and differences between each category? AND... What are the needs of each category?
18.
19.
20.
Finally... FORMALIZE and SITUATE EACH CATEGORY
OF PERSONA in relation to your service.
21.
22.
23.
Personas... are then used
to help guide (but not determine) the design of your service.
24.
Remember... Organizational goals tend
to trump user needs. Don’t get carried away... Just because someone says they want something doesn’t mean you have to give it to them...
25.
Thanks! David Walczyk david@davidwalczyk.com davidwalczyk.com
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