1. © 2007 Prentice Hall Inc. All rights reserved. Emotions and Moods Chapter EIGHT

3. What Are Emotions? © 2007 Prentice Hall Inc. All rights reserved. Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.

4. © 2007 Prentice Hall Inc. All rights reserved.

6. © 2007 Prentice Hall Inc. All rights reserved. Mood as Positive and Negative Affect

10. External Constraints on Emotions © 2007 Prentice Hall Inc. All rights reserved. Organizational Influences Cultural Influences Individual Emotions

11. Emotional Labor © 2007 Prentice Hall Inc. All rights reserved. Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

12. Felt versus Displayed Emotions © 2007 Prentice Hall Inc. All rights reserved. Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.

15. Affective Events Theory (AET) © 2007 Prentice Hall Inc. All rights reserved. E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.

22. © 2007 Prentice Hall Inc. All rights reserved. Chapter Check-Up: Emotions and Moods Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss with a classmate . Hint: Consider this woman! Why might she NOT always feel this way?