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Collaborative Business Analytics Leader - with track record of success in solving legacy process inefficiencies focused on back end revenue improvement through streamlined team operations and process improvement initiatives. Proven pragmatic, business-oriented approach leading teams to deliver measurable and sustainable results. Certified in Project Management, ITIL v3 and Lean Six Sigma Blackbelt, i have led several Functional and Cross-Functional Process Improvement Initiatives in Business Process Outsourcing (BPO), ITIL Operations and Service Delivery leveraging Data Analytics to deliver tangible business value to stakeholders.