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Paul buchanan mobile_finalv
1. TODAY
• State of the Mobile Market
• PayPal & mobile
• Understanding the mobile user
• Mobile Web Vs Native Apps
• The importance of mobile
optimisation
• Mobile First
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2. IT’S A POST-DESKTOP WORLD
Smartphones Tablets
• Smartphone sales overtook PC sales in 2011 • More ipads sold in Q4 2011 than any
manufacturer sold PCs
• More people have a mobile phone than have
• 22% of all PCs and tablets shipped are
either electricity or fresh drinking water
tablets
• By 2014, the mobile phone will be the • Tablet users are more inclined to
principle means of accessing the internet purchase
The first time somebody sees your site or brand may be on a mobile device
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3. LAST YEAR, MORE SMARTPHONES
WERE SOLD THAN COMPUTERS
Global Internet Device Sales
900
Millions
800
Tablets
700
600
500
400 Smartphones
300
200
100 Personal Computers
0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011E
Source: Gartner, IDC, Strategy Analytics, company filings, Business Insider
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4. BUT IT’S STILL EARLY: IN A FEW YEARS,
MOBILE DEVICES WILL DOMINATE PCs
Global Internet Device Sales
3,000
Millions
2,500
Tablets
2,000
1,500 We are here
Smartphones
1,000
500
Personal Computers
0
Source: Gartner, IDC, Strategy Analytics, company filings, Business Insider
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5. :
• Highest smartphone adoption worldwide – 52% (ourmobileplanet.com IPSOS Apr 2012)
• Second highest iPhone penetration – 48% (IPSOS June 2011)
• 2 out of 3 phones now sold are smartphones (GFK – July 2011)
• 500,000 Unique visitors to mobile web/day (86% YoY growth) ( Nielsen – Jan 2012)
• Mobile shopping searches increased 220% YoY (Google - Jan 2012)
• 25% of 2011 Xmas related shopping searches on mobile (Google - Jan 2012)
•
•
•
•
•
6. ENABLE CUSTOMERS
TO SHOP AS THEY WISH
Deliver an easy checkout experience across all devices & channels.
SOCIAL
WEB
TABLET
“It’s not about eCommerce for PayPal any longer –
PHONE it’s Commerce. We are firmly in the center of it.”
- John Donahoe, CEO eBay
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7. TAP, TAP, DONE.
MINIMAL STEPS FOR EASIER SHOPPING
Quick & Easy Checkout Drives Higher Conversion:
Shipping address & payment information are already stored in the PayPal wallet
CHECKOUT LOGIN REVIEW DONE!
Mobile Express Checkout
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8. TAKING ADVANTAGE OF MOBILE’S CAPABILITIES & UBIQUITY
PROMOTIONS
& COUPONS LOYALTY
MOBILE SELF-SCANNING &
ECOMMERCE SELF-CHECKOUT
IN-STORE PRICE
PAYMENT COMPARISON
STORE LOCATION SHOPPING LISTS
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9. 53% OF SHOPPERS HAVE STOPPED AN INSTORE
PURCHASE BECAUSE OF THEIR PHONE
Interactive Advertising Bureau, Mobile Phone Shopping Diaries May 2012
73% have used their mobile instore to:
• Check prices
• Take a photo
SELF-SCANNING &
• Send to others
SELF-CHECKOUT
• Find product details
• Find nearby sellers
• Check for deals
IN-STORE PRICE
COMPARISON
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11. UNDERSTANDING THE MOBILE USER:
#1 reason for purchasing on mobile*
76% say: “convenience”
*Source: Nielsen M Commerce Secure Insights 2011
REASONS TO BE MOBILE:
“I’M LOCAL”
“I’M BORED”
“I’M COMMUTING”
“I’M MICRO-TASKING”
LIMITATIONS:
SCREEN-SIZE
DEXTERITY
TIME – MISSION FOCUSED
Anytime, Anywhere
IMPACTS:
SEARCH TIME
NAVIGATION
Internet access from mobile device
peaks during transit and also at night
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12. WHEN ARE THEY USING?
Internet access from mobile device peaks during transit and also at night…
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Source: Insight Express
15. MOBILE SHOPPING: TABLET VS. PHONE
• Used primarily at home • Used everywhere
• Shared device • Individual device
• Large screen, better • Small screen, infinitely
interaction, portable portable, taken everywhere
• 61% apps / 39% web • 85% apps / 15% web
• Browse-to-buy conversion 2x • Mobile traffic 2x higher than
higher than smartphones tablets
• ASP of ~$80 • ASP of ~$60
Different usage -> different shopping optimization
strategies
15 Sources: eMarketer, US Mobile Commerce Forecast, Jan. 2012; Arbitron Mobile, May
2011; IBM; PayPal
18. R U MOBILE OPTIMISED?
Unoptimised :o( Optimised ;o)
18 Confidential and Proprietary
19. ARE YOU MOBILE OPTIMISED?
CASE STUDY:
bestofferbuy.com A/B test
BEFORE OPTIMISATION:
• Site difficult to view and navigate
• Text too small to read
• User needs to ‘pinch & scroll’ to find items
• Difficult to be accurate tapping links
Average Bounce Rate: 61%
Average Time on Site: 02:35mins
Average Page Visits: 3.13
AFTER OPTIMISATION:
• Better, more intuitive, navigation
• Easy to use search
• Bigger buttons and links
Average Bounce Rate: 7.41%
Average Time on Site: 04:48mins
Average Page Visits: 8.19
28. DESIGNING A GREAT MOBILE EXPERIENCE - TIPS
Minimize data entry and scrolling
whenever possible:
• Allow shoppers to find what they need with
minimal clicks/scrolling
• Use expandable sections when possible so
most content fits on screen
Make sure links and buttons are large
enough to click on with small screens.
Use high quality graphics
Best information design – visual hierarchy
Page load 3-5 sec max
Eliminate re-directs
Reduce dependencies on heavy
javascript – minify your code
28 Confidential and Proprietary
29. BUILD THE BEST USER EXPERIENCE
Make checkout fast and easy –
leverage auto-populate
functionality when possible and
provide ‘progress bar’ at top.
Allow users to checkout as
guests (without lengthy login)
Automatically save the users
cart contents for return visits
Keep the design simple and
clean- it is not necessary to put
entire website offerings on a
mobile device
29 Confidential and Proprietary