Livolsi Group Company Profile - Up date April 2011 - English Version

1. COMPANY PROFILE (July 2013)
Livolsigroup
The only technology we can
not provide service for

2. Where service
grows with technology

3. Livolsigroup

4. Livolsi Group is one of the main authorized service centre in Italy for all pre- and after-sales services in consumer
and professional electronics.
For over 25 years the firm has been an important point of reference in Milan and province and through its advance logistics
Livolsi can collect from all Italy.
Important brands of the sector (such as Casio, Fujifilm, Oregon Scientific, Sony Mobile e Kaz Europe with Braun, Honeywell,
Scholl and Vicks, have chosen Livolsi Group as Italian Partner for their after-sale services management.
Client satisfaction
Newest solutions
Innovation
Best result
Where service
grows with technology

5. 1987/1991 Faustino Livolsi starts the business as repair workshop for AUDIO/VIDEO products and
TV aerials installation. The firm becomes authorized service centre for Nokia,
Mitsubishi, Brondi, Hitachi (mobile phones), Sony (audio/video), Ericsson and Motorola.
2004/2011 Livolsi obtains the authorized service management for Samsung audio/video and mobile
phones and becomes Casio service centre for Italy and only reference point for
watches repair.
Livolsi buys the service centre Terragni, for over 40 years point of reference in
Milan for services and consulting on high-end HI-FIs, and enters the niche market of
high-end audiophile listeners.
Fujifilm agrees with Livolsi the collection of its products at Italian level and becomes its
only call centre for Italy.
Today Livolsi provides also service on professional products (audio/video and medical devices) and
musical instruments.
Hisense audio/video is today part of the range of products managed by Livolsi.
The collection service is available for all the following brands: Tim, Vodafone, H3G, Acer,
Alcatel, Blackberry, Htc, Huawei, LG (mobile), Motorola, Nec, Onda and Zte.
For its consulting activity and technical support on a/v system designing and installations,
Livolsi Group is today a point of reference also for Manufacturers, Mobile Providers and
Businesses.
Where service
grows with technology

6. Certifications
Our Quality System is certified
ISO 9001:2008 and our
specialized technicians have IPC
certification.
Software
Our team of developers are always in
search of advanced solutions to get
the best information and data
management in line with our Clients’
requests and needs.
Through our IT systems we can:
- ensure the best management control
- provide a fast and user-friendly tracking system
- directly interact with manufacturers real time.
Analisys
We always try to achieve the
best performance to satisfy
our Clients.
Research
We always try to give
our best and improve
our offer with new
services and
advanced solutions in
line with technology
evolution.
Training
Our technical staff is highly specilized and have proven track record in the
sector. Through our investments in training they are consistently updated
on new technologies.
Where service
grows with technology

7. WE CAN MEET ALL
REQUIREMENTS
WE CAN MEET ALL
REQUIREMENTS
AREAS and DEPTS WELL-ORGANIZED
Over 2.000 sqm
AREAS and DEPTS WELL-ORGANIZED
Over 2.000 sqm
ALL REQUESTED STANDARDS
Operating areas compliant with
ESD rules
ALL REQUESTED STANDARDS
Operating areas compliant with
ESD rules HIGH PERFORMANCES
700 sqm large labs
HIGH PERFORMANCES
700 sqm large labs
SECURITY
All benches within EPA area
SECURITY
All benches within EPA area
RESEARCH and INNOVATION
Sophisticated tools and highly
advanced equipment
RESEARCH and INNOVATION
Sophisticated tools and highly
advanced equipment
DEDICATED CUSTOMER CARE
Customer Care reserved to
Private clients
DEDICATED CUSTOMER CARE
Customer Care reserved to
Private clients
0 WAITING TIME
Customer care reserved to
Dealers
0 WAITING TIME
Customer care reserved to
Dealers
A 360 DEGREE SERVICE
Service and technical support for
all levels of repair
A 360 DEGREE SERVICE
Service and technical support for
all levels of repair
SAFETY and PRACTICALNESS
Access reserved to couriers
directly at logistics’ entrance.
SAFETY and PRACTICALNESS
Access reserved to couriers
directly at logistics’ entrance.
A MORE AND MORE RAPID SERVICE
Pneumatic tranfer system from
customer care to all operating
areas
A MORE AND MORE RAPID SERVICE
Pneumatic tranfer system from
customer care to all operating
areas
AUTOMATION and MONITORING
Domotic warehouse with
automatic re-order
AUTOMATION and MONITORING
Domotic warehouse with
automatic re-order
Where service
grows with technology

8. PENETRATING NEW SECTORSPENETRATING NEW SECTORS
ACHIEVING NEW BUSINESSACHIEVING NEW BUSINESS
STRENGHTENING OUR SERVICESTRENGHTENING OUR SERVICE
BECOMING A QUALITY MODELBECOMING A QUALITY MODEL
Where service
grows with technology

9. Livolsigroup

10. MOBILE PHONES
HEALTHCARE / MEDICAL DEVICESHIGH-END HI-FI
Mobile Phones,
Smart-Phones,
Tablets.
CAMERAS / CAMCORDERS
WATCHES
OREGON SCIENTIFIC
AUDIO / VIDEO TV, MONITOR & IT
GPS Navigation, Decoders,
MP3s, TV Recorders,
Car Hi-FIs, DVD Players
and Recorders,
Portable Recorders,
HI-FIs, Home Cinema Systems.
GPS Navigation, Decoders,
MP3s, TV Recorders,
Car Hi-FIs, DVD Players
and Recorders,
Portable Recorders,
HI-FIs, Home Cinema Systems.
Thermometers, Blood Pressure
Monitors, Humidifiers,
Fans, Vaporizers,
Dehumidifiers, Air Purifiers,
Electric Steam Inhalers,
Footspa, Manicure set,
Massagers.
Valve Amplifiers,
Reel-to-Reel Recorders,
Pre and Power Amplifiers,
Speakers of the finest
brands of the sector.
Projectors,
Video Security
Systems,
Medical Printers,
Audio/Video.
Digital cameras,
Camcorders.
TVs (Led, Lcd, Plasma),
Monitors, Monitors TV,
Professional Printers,
Laptops, Organizers,
Projectors,
E-books,
Calculators, IT Solutions.
Traditional types
and sophisticated
models.
Analog and digital.
PROFESSIONAL
Digital pianos
And keyboards.
MUSICAL INSTRUMENTS
Clocks /Alarm Clocks, Weather
Stations, Thermometrs, Learning
Laptops, Heart Rate Monitors,
Pedometers, Stopwatches,
Weighing Machines, Altimeters
GPS Devices, Compasses,
Action-Cam, Fresh Air Purifiers,
Massagers, Aroma Diffusers,
Stand-by Savers.
Where service
grows with technology

11. TROUGHOUT ITALY
MANUFACTURERS
MOBILE PROVIDERS
MobileMobileMobileMobile CommunicationsCommunicationsCommunicationsCommunications
Where service
grows with technology

12. FULL REPAIR PROCESS
PRODUCT REFURBISHMENT AND MAINTENANCE
SPARE PARTS DISTRIBUTION AND STORAGE
CONSULTING AND TECHNICAL SUPPORT
CARRY IN AND ON SITE
HELP DESK AND CALL CENTRE
ADVANCED WEB SERVICES
REAL-TIME INFORMATION
VALUE-ADDED BUSINESS SOLUTIONS
SOFTWARE AND FIRMWARE UPDATING
PICK-UP & RETURN SERVICE
REVERSE LOGISTICS
LOGISTIC SOLUTIONS
SWAP STOCK MANAGEMENT
SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY
ADVANCED SWAP
COLLECTION NETWORK AND ONLINE RMA
ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION
TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING
FULL REPAIR PROCESS
PRODUCT REFURBISHMENT AND MAINTENANCE
SPARE PARTS DISTRIBUTION AND STORAGE
CONSULTING AND TECHNICAL SUPPORT
CARRY IN AND ON SITE
HELP DESK AND CALL CENTRE
ADVANCED WEB SERVICES
REAL-TIME INFORMATION
VALUE-ADDED BUSINESS SOLUTIONS
SOFTWARE AND FIRMWARE UPDATING
PICK-UP & RETURN SERVICE
REVERSE LOGISTICS
LOGISTIC SOLUTIONS
SWAP STOCK MANAGEMENT
SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY
ADVANCED SWAP
COLLECTION NETWORK AND ONLINE RMA
ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION
TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING
SERVICE
CONSULTING / TECHNICAL SUPPORT
HELP DESK & CALL CENTRE
LOGISTICS
COLLECTION CENTRES NETWORK
SERVICES – AT ITALIAN LEVEL
ADDED VALUE SERVICES
SERVICE
CONSULTING / TECHNICAL SUPPORT
HELP DESK & CALL CENTRE
LOGISTICS
COLLECTION CENTRES NETWORK
SERVICES – AT ITALIAN LEVEL
ADDED VALUE SERVICES
Where service
grows with technology

13. NAZIONALE
OPERATORI
By monitoring the dynamic process trhought its main indicators:
MANPOWER, WAREHOUSE, METHODS, MEANS
we can determine the value of our service in terms of:
TIME, COSTS, QUALITY
Our repair service is guaranteed through our certified control procedures.
In over 25 years our service has grown from 1.000 products repaired annually to over 140.000.
Where service
grows with technology

14. Livolsigroup

15. testotesto
A technology centre with the best offer of services.
A place where you can receive a 360°°°° service.
A point of reference for Clients, Entities, Dealers and Manufacturers.
A technology centre with the best offer of services.
A place where you can receive a 360°°°° service.
A point of reference for Clients, Entities, Dealers and Manufacturers.
Where service
grows with technology

16. Staff dedicated to this service
A safer shipment and delivery service
Scheduled pick-up and delivery
Repair time agreed with our Clients
Less number of packages to handle for the Point of Sale
Livolsi Group as your unique reference
Dedicated contact numbers
A better Customer Satisfaction
A stronger after-sales service
Improve your after-sales service
and give more value to your brand!
PICK-UP SERVICE FOR LARGE RETAILERS (Milan and Province):
COLLECTION CENTRE AT ITALIAN LEVEL:
Collection points network throughout Italy
1° level repairs by collection centres
Pick-up and return directly to the Client
Online tracking with our IT systems
SERVICE CENTRES NETWORK MANAGEMENT
Where service
grows with technology

17. For our long experience and strong expertise in the sector,
for our specialized staff
for our well-organized departments and modern facilities
and for our offer of advanced services,
today we have been chosen by important brands in electronics as their SERVICE CENTRE ITALY.
Mobile Communications
Get the best performance,
and get more Clients Satisfaction!
Where service
grows with technology

18. EXPERTISE
QUALITY
MODERN
FALICITIES
ADVANCE
LOGISTICS
DOMOTIC
WAREHOUSE
SOLUTIONS
ALL
REQUIREMENTS
SKILLS
Where service
grows with technology
WEB SERVICES

19. Data in thousands of
products managed
Data in thousands of
products managed
Where service
grows with technology