SlideShare una empresa de Scribd logo
1 de 75
This program underwritten in part by a generous grant from
Understanding and Applying Documentation Usability A Training Demo for Technical Communicators
Usability ,[object Object],[object Object],[object Object],[object Object],[object Object]
Usability Firstly … What This Presentation  Isn’t !
The Tip of the Iceberg!
What Usability Testing Isn’t ,[object Object],[object Object],[object Object],[object Object]
What Usability Testing Isn’t ,[object Object],[object Object],[object Object]
What Usability Testing Isn’t ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Usability Testing Isn’t ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Usability  IS Simply put … The ease with which people can employ a particular tool or other human-made object in order to achieve a particular goal or task.
Passive vs. Active Testing ,[object Object],[object Object]
Usability ,[object Object],[object Object]
Usability ,[object Object],[object Object]
Watching…Evaluating
Usability   In  human-computer     interaction  and computer    science, Usability refers    to the elegance and clarity with which the interaction with a computer program or a web site is designed.
Usability  &  Ascertainment ,[object Object],[object Object],[object Object],[object Object]
Usability ,[object Object],[object Object]
Usability  &  Documentation ,[object Object],[object Object],[object Object]
Usability ,[object Object],[object Object]
The Semantic Differential One of the best-known and most widely used Usability tools is the   Semantic Differential . Example:  Please check one of the boxes below? Excellent   Good   Adequate   Poor   Inadequate           
The Semantic Differential The Semantic Differential was developed in the 1950s by University of Illinois psychologist  Charles Osgood . The Semantic Differential is a rating scale used to measure the  connotative  meaning of objects, events, and concepts.
Osgood’s Semantic Differential ,[object Object],[object Object],[object Object]
Model of a S-Diff.  Bipolar Scale
Usability Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
What does  “Big Blue”   (or Purple)  Do?
Included as “Back Matter’ in  all  docs
Expanded Semantic Diff. Mailer Format
The  BRM  Side: Cost-effective, encourages user response
A Word on  E -Usability ,[object Object],[object Object]
Way to go, Matt Way to go, Matt!
Usability Techniques Document Usability  means that people who use documents created by you, the writers, can do so quickly and easily to accomplish their own tasks. Technical writers thinking about the usability of their documents  should …
Document Techniques ,[object Object],[object Object],[object Object],[object Object]
Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Usability Testing ,[object Object],[object Object]
Usability Testing ,[object Object],[object Object]
Usability Testing ,[object Object]
Usability Testing ,[object Object],[object Object]
Methodology: Heuristics ,[object Object],[object Object]
Methodology: Heuristics ,[object Object],[object Object],[object Object],[object Object]
Methodology: Heuristics ,[object Object],[object Object]
Methodology: Heuristics ,[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object]
 
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object],[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t Leave Them Wandering Aimlessly In The Desert!
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object]
Don’t Create Road Blocks For Users!
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object],[object Object]
Mike’s “Top 10 List” of Heuristic Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Verbal Minimalism Saying More with Less! ,[object Object]
Verbal Minimalism Saying More with Less! ,[object Object],[object Object]
Verbal Minimalism Saying More with Less! ,[object Object],[object Object],[object Object]
Embedded Object or Submenu?!
Audience Analysis: A meeting of the minds!
Focus Groups… ,[object Object],[object Object]
Client Focus Groups ,[object Object],[object Object],[object Object],[object Object],[object Object]
Documents + Daiquiris = Ummm !
Client Focus Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client Focus Groups ,[object Object],[object Object],[object Object],[object Object],[object Object]
Internal SCC  Staffers ! ,[object Object],[object Object],[object Object],[object Object]
Usage Data Warehousing ,[object Object],[object Object],[object Object]
User Feedback: “The Good, The Bad, and The  (sometimes)  Smugly!” ,[object Object],[object Object],[object Object],[object Object]
User Feedback: “The Good, The Bad, and The  (sometimes)  Smugly!” ,[object Object],[object Object],[object Object],[object Object]
The  Dos  and  Don’ts of User Documentation ,[object Object],[object Object]
Minimize Users Descending On Your CSRs!
Leave ‘Em Jumping For Joy!
Don’t Cause Them To Blow Their Tops !
 
Make It Smooth Sailing For Them, Always!
THE END

Más contenido relacionado

La actualidad más candente

UX design & redesign
UX design & redesignUX design & redesign
UX design & redesign
Shanshan Ma
 
NEOUPA Remote Usability Studies
NEOUPA Remote Usability StudiesNEOUPA Remote Usability Studies
NEOUPA Remote Usability Studies
jaholmes2
 

La actualidad más candente (20)

Remote, unmoderated usability and user testing.
Remote, unmoderated usability and user testing.Remote, unmoderated usability and user testing.
Remote, unmoderated usability and user testing.
 
Santa Barbara Agile: Exploratory Testing Explained and Experienced
Santa Barbara Agile: Exploratory Testing Explained and ExperiencedSanta Barbara Agile: Exploratory Testing Explained and Experienced
Santa Barbara Agile: Exploratory Testing Explained and Experienced
 
Brightfind world usability day 2016 full deck final
Brightfind world usability day 2016   full deck finalBrightfind world usability day 2016   full deck final
Brightfind world usability day 2016 full deck final
 
How to do usability testing and eye tracking
How to do usability testing and eye trackingHow to do usability testing and eye tracking
How to do usability testing and eye tracking
 
An Introduction to Usability Testing
An Introduction to Usability TestingAn Introduction to Usability Testing
An Introduction to Usability Testing
 
Predictive Analytics with UX Research Data: Yes We Can!
Predictive Analytics with UX Research Data: Yes We Can!Predictive Analytics with UX Research Data: Yes We Can!
Predictive Analytics with UX Research Data: Yes We Can!
 
UX design & redesign
UX design & redesignUX design & redesign
UX design & redesign
 
Usability Testing is Easy! (redux)
Usability Testing is Easy! (redux)Usability Testing is Easy! (redux)
Usability Testing is Easy! (redux)
 
UX Prototyping and Personas 4-25-14
UX Prototyping and Personas 4-25-14UX Prototyping and Personas 4-25-14
UX Prototyping and Personas 4-25-14
 
Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15
 
NEOUPA Remote Usability Studies
NEOUPA Remote Usability StudiesNEOUPA Remote Usability Studies
NEOUPA Remote Usability Studies
 
HCI LAB MANUAL
HCI LAB MANUAL HCI LAB MANUAL
HCI LAB MANUAL
 
Graham Thomas - Software Testing Secrets We Dare Not Tell - EuroSTAR 2013
Graham Thomas - Software Testing Secrets We Dare Not Tell - EuroSTAR 2013Graham Thomas - Software Testing Secrets We Dare Not Tell - EuroSTAR 2013
Graham Thomas - Software Testing Secrets We Dare Not Tell - EuroSTAR 2013
 
Introduction to Exploratory Testing
Introduction to Exploratory TestingIntroduction to Exploratory Testing
Introduction to Exploratory Testing
 
Exploratory testing workshop
Exploratory testing workshopExploratory testing workshop
Exploratory testing workshop
 
Demystifying Speech Application Tuning
Demystifying Speech Application TuningDemystifying Speech Application Tuning
Demystifying Speech Application Tuning
 
2 Studies UX types should know about (Straub UXPA unconference13)
2 Studies UX types should know about (Straub UXPA unconference13)2 Studies UX types should know about (Straub UXPA unconference13)
2 Studies UX types should know about (Straub UXPA unconference13)
 
Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...
Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...
Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...
 
Cinci ug-january2011-anti-patterns
Cinci ug-january2011-anti-patternsCinci ug-january2011-anti-patterns
Cinci ug-january2011-anti-patterns
 
Rapid Software Testing: Reporting
Rapid Software Testing: ReportingRapid Software Testing: Reporting
Rapid Software Testing: Reporting
 

Similar a Tech. Writing Usability Presentation

DrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshopDrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshop
Perfetti Media
 
Usability Testing - Sivaprasath Selvaraj
Usability Testing - Sivaprasath SelvarajUsability Testing - Sivaprasath Selvaraj
Usability Testing - Sivaprasath Selvaraj
Sivaprasath Selvaraj
 
Usability Testing Methods
Usability Testing MethodsUsability Testing Methods
Usability Testing Methods
dillarja
 
25 march introducing design methods
25 march introducing design methods25 march introducing design methods
25 march introducing design methods
Abhishek Sagar
 
Universal Design Principles and Methods
Universal Design Principles and MethodsUniversal Design Principles and Methods
Universal Design Principles and Methods
mbrosset
 

Similar a Tech. Writing Usability Presentation (20)

Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14
 
DrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshopDrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshop
 
Glide Technologies - Keith Woods-Holder
Glide Technologies - Keith Woods-HolderGlide Technologies - Keith Woods-Holder
Glide Technologies - Keith Woods-Holder
 
Usability Testing - Sivaprasath Selvaraj
Usability Testing - Sivaprasath SelvarajUsability Testing - Sivaprasath Selvaraj
Usability Testing - Sivaprasath Selvaraj
 
Usability Techniques for Startups
Usability Techniques for StartupsUsability Techniques for Startups
Usability Techniques for Startups
 
An Introduction to Usability
An Introduction to UsabilityAn Introduction to Usability
An Introduction to Usability
 
Usability Testing Methods
Usability Testing MethodsUsability Testing Methods
Usability Testing Methods
 
User Experience Design: an Overview
User Experience Design: an OverviewUser Experience Design: an Overview
User Experience Design: an Overview
 
Colleges yvonne van_laarhoven
Colleges yvonne van_laarhovenColleges yvonne van_laarhoven
Colleges yvonne van_laarhoven
 
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
 
Prototyping and Usability Testing your designs
Prototyping and Usability Testing your designsPrototyping and Usability Testing your designs
Prototyping and Usability Testing your designs
 
Designing to save lives: Government technical documentation
Designing  to save  lives: Government technical documentation Designing  to save  lives: Government technical documentation
Designing to save lives: Government technical documentation
 
25 march introducing design methods
25 march introducing design methods25 march introducing design methods
25 march introducing design methods
 
25 march introducing design methods
25 march introducing design methods25 march introducing design methods
25 march introducing design methods
 
Universal Design Principles and Methods
Universal Design Principles and MethodsUniversal Design Principles and Methods
Universal Design Principles and Methods
 
Assignment 6
Assignment 6Assignment 6
Assignment 6
 
UX and Usability Workshop Southampton Solent University
UX and Usability Workshop Southampton Solent University UX and Usability Workshop Southampton Solent University
UX and Usability Workshop Southampton Solent University
 
Ux, UI and US v1.2
Ux, UI and US v1.2Ux, UI and US v1.2
Ux, UI and US v1.2
 
Owning the product by owning the user experience
Owning the product by owning the user experienceOwning the product by owning the user experience
Owning the product by owning the user experience
 
Usability Tips And Tricks For Beginners Experience Dynamics Web Seminar
Usability Tips And Tricks For Beginners   Experience Dynamics Web SeminarUsability Tips And Tricks For Beginners   Experience Dynamics Web Seminar
Usability Tips And Tricks For Beginners Experience Dynamics Web Seminar
 

Último

Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
lizamodels9
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 

Último (20)

Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 

Tech. Writing Usability Presentation