This presentation is especially for speaker's bureaus and agents looking to add fresh and experienced voices to their active listings.

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Mike Wittenstein
international conference speaker
mike@mikewittenstein.com | 770.425.9830 | @mikewittenstein!

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What do you speak on?
A fresh look at how experiences are shaping
the way we do business and the way we
create value for clients/customers.

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How do we best sell you to our clients?
A consulting innovator with market proven techniques
that IBM, LeasePlan, Chick-fil-A, University of Phoenix and others rely on
A top-rated international conference speaker
who connects easily in multiple cultures and speaks four languages
An expert at the intersection of business, design, and experience
A high-content speaker who inspires
with an engaging personality that is easy to listen to

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What are some details we can share?
• Experienced: 400+ clients in 25+ countries
• International: Cross-cultural skills and languages
(English, Portuguese, Spanish, Russian)
• Top-ranked speaker + influencer (SAP, Huffington Post,
MindTouch, Witty Parrot)
• He can go beyond talking—helping you do the work!
• Value creation > $1.5B
• Innovator, author, designer, consultant, facilitator
• Accredited: (CMC, CCXP, MBA, DTM, CSP-expected 2016)
• Former IBM eVisionary

6. www.PartyCity.com
ECEWEUROPEAN CUSTOMER EXPERIENCE WORLD
speaking > workshops + consulting

7. What do audiences like best about you?

8. I put them in the pilot’s seat—and let them fly.

9. I reveal the power of emotions in design.

10. I always bring a fresh perspective.

11. I offer lots of practical ideas.

12. I share detailed, real-world stories
retail - service - b2b - international - disruptors

13. I don’t shout!

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What’s your favorite audience?
Leaders and their teams
(speaking to both levels helps build
bridges that last beyond the conference)

15. Anything special about your preparation?

16. Sometimes, I’ll go undercover to see the business
from the customer’s and employee’s points of view—
then bring that experience on-stage with me*
* with permission, of course ;-)

17. What time duration tends to work
best with your audiences?
I’ve presented from 30-minutes to 3 days
Conference speeches = 45–75 minutes
Workshops = 1.5–4 hours

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Which customer experience conferences
have you spoken at?
Customer Experience World*
Customer 360 Symposium
CEX in the City
Mystery Shopping Providers Association*
Retail Design Institute*
Customer Experience Professionals Association*
Future Stores
Next Gen Customer Experience
Retail Customer Experience*
* indicates multiple appearances

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Do you do workshops?
Yes!
strategy
customer experience
journey mapping
design thinking
future state planning
customer experience tours
on-stage experience improv

20. Do you do consulting?
Yes!
with help from from

21. Are you tech-savvy?
Yes!
Yes!
Yes!
Yes!

22. Do you protect bureau’s commissions?
Yes!

23. Mike Wittenstein is Storyminers’ founder and managing principal. By his own admission, he
is a designer who can’t draw. He’s also a world-class expert on experience, service, and
business design, who has helped over 400 organizations in 25+ countries make their
experiences better—to the tune of $1.5B in value created. As eVisionary, he started IBM’s first
experience and service design practice and helped establish the international Customer
Experience Professionals Association. Mike is a sought-after public speaker and facilitator
who shares his thought leadership at public conferences and corporate events globally.
Mike is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot,
and Vend. His clients include: Air Canada, Apple, AT&T, Best Buy, BlackRock, Clorox, Delta
Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, SAP,
Zaxby’s, and many other game-changing brands.
Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in
Brazil and Russia. He speaks four languages, lives in the Atlanta area with his family, and
tries to squeeze in woodworking projects on the weekends.
mike@mikewittenstein.com | 770.425.9830 | @mikewittenstein!

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Storyminers was founded in 2002 to help organizations improve their overall performance by improving their
experiences. Storyminers has introduced many innovations that help brands find their essence, pinpoint new
revenue streams, and connect with their best-fit customers through storytelling and experience/service design.
Storyminers has an extensive partner ecosystem composed of specialists in many creative, operational, and
technical disciplines. Each partner abides by shared business practices and subscribes to our Governing Principles
which focus on non-commercial-but-important topics like collaboration, outcomes-based approach, issue
handling, learning, growth, etc.
Storyminers has significant experience in retail, healthcare, telecom, hospitality, professional services, and other
service industries. We are specialists in personalization and ‘fitted solutions’, especially those characterized by
frequent contact between customers and employees, creeping consumer expectations, and ever-changing
technology platforms. Select clients include: Transitions, Clorox, PNC, Blackrock, Teleflora, Chick-fil-A, Ride.com,
SOHO Hero, iPay Technologies, Piedmont Hospital, LeasePlan, PartnerTech, Habasit, and many others.
mike@mikewittenstein.com | 770.425.9830 | @mikewittenstein!