What were the trends in the usage of Key Performance Indicators in 2017? What to expect in 2018? These, surely, are questions professionals ask at the beginning of each year, in their pursuit of continuous performance improvement. The webinar will provide an opportunity for professionals to discover what has changed and gain insights regarding future trends in KPIs. Moreover, the participants at the webinar will receive free of charge The KPI Institute’s newest publication- State of Performance Improvement and Key Performance Indicator Practice Report, once it will be released.

1. Latest trends in KPIs

2. 2
Our Services
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3. 3
Agenda
1
2 3
4 5
6
KPI selection
KPI documentation
KPI data gathering KPI target setting
Q & A Q & A

4. 4
Methodology
Respondents: 556;
Countries: 87;
Survey items: 28 topic related items + 9 demographics;
Survey type: quantitative (administered online);
Scaling type: LIKERT Scale measuring either positive or
negative response for each statement;
Data processing: 556 validated responses out of 556;
Data collection: July-December 2017.

5. 5
Context
What is the knowledge and skill level of managers in your
organization regarding the use of KPIs?
2%
7%
20%
25%
46%
I don't know
Proficient
Advanced
Beginner
Moderate

6. 6
Context
Overall, what is the impact of using KPIs/performance improvement
system in your organization?
2%
4%
3%
7%
15%
33%
36%
Negative impact
Mostly negative
I don't know
KPIs are not used
No improvement
Positive impact
Mostly positive

7. 7
Poll
What is the most challenging aspect of working with KPIs
in your organization?
A. KPI selection
B. KPI documentation
C. Target setting
D. Data gathering
E. Data visualization

8. 8
Context
What is the most challenging aspect of working with
KPIs in your organization?
2.93
2.98
3.12
3.13
3.14
KPI documentation
Data visualisation
Target setting
KPI selection
Data gathering

9. 9
Context
What are the main reasons you use KPIs and a performance
improvement system in your organization?
3.24
3.26
3.33
3.34
3.4
3.42
3.43
3.44
3.44
Learning among C-suite
Focus
Clarity among C-suite
New ideas
Clarity among employees
Effective communication
Improvement in terms of quantifiable results
Improvement in terms of management…
Engagement

10. 10
KPI Selection1
All strategic objectives have associated at least
one KPI
23%
37%
40%
Very small to small extent
Moderate extent
High to very high extent

11. 11
KPI Selection1
A variety of key stakeholders (employees, managers, suppliers)
are engaged in the KPI selection process
32%
36%
32%
Very small to small
extent
Moderate extent
High to very high
extent

12. 12
KPI Documentation2
All KPIs are documented using a standardized documentation
form
34%
37%
29%
Very small to small extent
Moderate extent
High to very high extent

13. 13
KPI Documentation2
All KPIs have identified a Data Custodian, responsible for
collecting performance results
33%
35%
32%
Very small to small extent
Moderate extent
High to very high extent

14. 14
KPI Documentation2
All KPIs have a corresponding KPI Owner, responsible for
reaching performance targets
30%
34%
36%
Very small to small extent
Moderate extent
High to very high extent

15. 15
Q & A session

16. 16
KPI Target Setting3
The targets associated to KPIs are realistic
20%
41%
39%
Very small to small extent
Moderate extent
High to very high extent

17. 17
KPI Target Setting3
Targets are established through consultations with staff members who are
responsible to reach the targets and who are familiar with the data collection
process
29%
35%
36%
Very small to small extent
Moderate extent
High to very high extent

18. 18
KPI Target Setting3
KPI targets seem to create a motivating working environment
for employees
30%
42%
28%
Very small to small extent
Moderate extent
High to very high extent

19. 19
KPI Data Gathering4
Frequency of facing various challenges regarding KPI Data
Gathering
2.52
3.08
3.23
3.25
3.37
3.42
The KPI collection process is automated by using
a dedicated BI software solution
Data inaccuracy
Unavailability of data
Unstandardized data
Lack of integration between databases
Data submission delays

20. 20
KPI Data Gathering4
Software used to collect data and report performance results
6%
12%
23%
59%
I don't know
Standard software solution
Customized software solution
Microsoft Office (e.g. Excel, Word)

21. 21
Webinar review
•Employee engagement and performance improvement are main reasons to use
KPIs;
•Strategic objectives should have at least one KPI associated;
•KPIs should be documented in a standardized format;
•Targets should be established through consultations;
•Data submission delays can be solved by automating the process.

22. 22
Q & A session