This document describes Apparo IT Volunteer Coaching, which provides one-on-one IT coaching sessions to nonprofit agencies. Volunteers are matched with agencies through an online system and commit to 4 months of coaching each semester. Coaches are asked to schedule sessions at the agencies and provide guidance on specific IT issues, but are not full-time IT support. The process outlines orientation for both volunteers and agencies, skills assessments, and submitting coaching requests online to match volunteers with agencies' technology needs.

1. Apparo IT Volunteer Coaching

2. Apparo – Who We Are
• Helps nonprofit agencies embrace the power of technology to transform how
they operate and deliver their missions
• Serves as the CIO resource behind more than 180 local nonprofits
• Creates a bridge between the nonprofit and corporate technology sectors
• Delivers solutions that multiply nonprofit effectiveness throughout the
region
Corporate
Leaders
Apparo
Staff
Technology
Providers
Technology
Solutions
800 Charlotte Region Nonprofits

3. Program Design
Format: One-on-one -On-site coaching AT the nonprofit agency
Volunteers schedule coaching session(s) each month (1 hr. minimum) at mutually convenient times
Time commitment: 4 month Semesters –Fall and Spring
Partnership for 4 months
Can adjust partnership monthly
Process: Agency staff enter their coaching needs at start of the semester via Volunteer Link
Volunteer coaches select partner from list of opportunities on Volunteer Link

4. Important Guidelines
RESPOND
Respond to volunteer emails and phone calls –
this is our single biggest volunteer complaint and one that is not tolerated in this partnership
ENGAGE
Treat your volunteer with interest /appreciation
They are a potential donor and volunteer for YOU!
Give the volunteer a tour
REMEMBER
IT Coaches are not
“go-to-IT-guys” & are not Apparo employees
FOCUS
Do not conduct business while volunteer is there
Discourage volunteer from suggesting other tools not currently on your system

5. Process elements to Highlight
Semester will last for 4 months–
No guarantee of a coach
Make scheduling yoursessions a priority – not an “if I can fit it in”
One-on-one and in person
(No phone call sessions)
Your Role –have a businessproblem/ question, something you are working on currently to work on with your coach

6. Coaching Requirements & Next Steps
Participate in orientation
Complete skills assessment survey on
Volunteer Link
Enter Coaching request for the semester on
Volunteer Link
RESPOND to your coach when contacted
Provide timely feedback about volunteer
experience at end of semester

7. How to submit a Coaching Request…
Once you have completed this orientation and your skills assessment (which will only have to be done this first time)…
Click on Submit Coaching Need

8. How to submit a Coaching Request…
Choose which Office Tool you need help with this semester

9. How to submit a Coaching Request…
For this example, I chose Outlook as my request. My title describes what I want to know more about and my description gives more detail. Be sure to include your office address where you’d like the coaching to take place. Then click SAVE

10. How to submit a Coaching Request…
While you are waiting to be contacted by your coach, visit Discussionsand take advantage of the resources and help documents. Unfortunately, we cannot promise that everyone will receive a coach.

11. 22 agencies served over 3 years

12. If you have any questions or feedback you can contact your agency coordinator or email Apparo at Volunteers@Apparo.org
Thank you for working with area IT volunteers to improve your computer and IT skills so that we can all serve the Charlotte community even better!