2. Agenda
Introduction
Objectives
Current process followed in TECC
Problems in current process
Field Work
Scope of work
Data Analysis and Interpretation
Recommendations
3. Introduction
Need for Building Effective Teams in
Amdocs
◦ Increasing project orders with Amdocs
DVCI
◦ Uncertainty of Asian Projects
◦ Spurt in the resource requirements
◦ Lack of Amdocs Product Knowledge
Role of Amdocs TECC to improve the
situation
◦ Final Gateway of project delivery to UAT
◦ ST always in squeezed timelines
4. Objectives
To know the current approach in
TECC
To identify problems in the current
approach
Employee Survey
Recommendations on building better
teams and thus improving project
success rate
5. Current Process in TECC
Determination of scope of services
Team Ramp up
Project kick off
Ongoing meetings and progress
8. Problems in the current
process
Golden numbers mostly for European
and American projects
Special efforts in Asian projects
Improper KTV scores
Frequent Rotation
15. Recommendations
Regular knowledge building
Better resource planning program
including ELITE program
Develop inherent leaders within team
Better product orientation
Improve account level orientation