2. QUALITY CIRCLES PRESNTED BY : SEHRISH QAMAR 073122

3. QUALITY CIRCLES INTRODUCTION DEFINITION OBJECTIVE OPERATION PROCESS OF QUALITY CIRCLE BASIC PROBLEM, SOLVING TECHNIQUES BENEFITS CONCLUSION

4. INTRODUCTION Quality Circle is one of the employee participation methods. It implies the development of skills, capabilities, confidence and creativity of the people through cumulative process of education, training, work experience and participation.

5. DEFINITION “Quality circle is a Small group of people who do the same and the similar work job , Voluntary meeting together regularly in paid time ,under the leadership of their own supervisor ,who are trained , identifier , analysis and solve some of the problem in their working area and presenting solution to management”

6. 1) SMALL GROUP OF PEOPLE 2) VOLUNTARY MEETING TOGETHER 3) VOLUNTARY MEETING REGULARLY 4) PAID TIME 5) UNDER THE LEADERSHIP OF THEIR OWN SUPERVISOR

7. 6) IDENTIFY , ANALYSIS AND SOLVE PROBLEM 7) PRESENTING SOLUTION TO MANAGEMENT 8) IMPLIMENTING SOLUTION TO THEMSELVES

8. OBJECTIVE a) Change in Attitude.From "I don’t care" to "I do care" b) Self DevelopmentBring out ‘Hidden Potential’ of peoplec) Development of Team SpiritIndividual Vs Team – "I could not do but we did it"Eliminate inter departmental conflicts.d) Improved Organizational Culture Positive working environment.Total involvement of people at all levels.Higher motivational level.Participate Management process.

9. OPERATION PROCESS OF QUALITY CIRCLE The operation of quality circles involves a set of sequential steps as under:1 Problem identification:2 Problem selection :3 Problem Analysis : 4 Generate alternative solutions : 5 Select the most appropriate solution : 6 Prepare plan of action : 7 Present solution to management circle members present solution to management fore approval.8. Implementation of solution:

10. BASIC PROBLEM SOLVING TECHNIQUES The following techniques are most commonly used to analysis and solve work related problems.1 Brain storming2 Pareto Diagrams3 Cause & Effect Analysis4 Data Collection5 Data AnalysisThe tools used for data analysis are :1 Tables 2 Bar Charts 3 Histograms 4 Circle graphs 5 Line graphs 6 Scatter diagrams 7 Control Charts

11. BENEFITS The quality circle are expected to develop: 1-Internal leadership 2-Reinforce worker morale and motivation 3-Encourage a strong sense of team work in an organization. 4-Higher quality 5-Improved productivity 6-Greater upward flow of information. 7-Improved worker attitudes 8-Job enrichment

12. CONCLUSION Quality Circles are not limited to manufacturing firms only. They are applicable for variety of organizations where there is scope for group based solution of work related problems. Quality Circles are relevant for factories, firms, schools, hospitals, universities, research institutes, banks, government offices etc.

13. THANK YOU