1. Name Manoj kumar Bachani Country Pakistan
Education
Qualifications BE in Computer and Information System Engineering,
NED University of Engineering and Technology
Karachi, Pakistan, Dec 2006
Languages Urdu Native
English Fluent
Professional experience
Profile Siebel 8.0 Certified Consultant with 5 Siebel Implementation experience in Siebel
Financial and Siebel Communications. Expertise in all Siebel Architecture and
Administrative tasks including Database and Server Configuration, Management
and Performance Parameter as well as User hierarchy , Responsibilities , Position
assignment and Users creation in Siebel and Database as well. Also familiar with
Siebel Tools configuration, Server Installation, Maintenance and Support in Siebel
7.8 and 8.0 environments having sound understanding of Customer Relationship
Management. Adept at working with internal & external teams including offshore
teams and coordinating for on-time delivery of solutions. Excellent communication
and relationship management skills with ability to relate to people at all levels
Key • Foundation Consulting Programme (FCP) Training – IBM
Courses
and • Siebel CRM Core Consultant 8.0 Certification Training - IBM
Training • Siebel CRM 8.1.1 In-house Training - IBM
• APPLE Workshop and Training by Apple Global Training held on 13th Nov
2008 to 15th Nov 2008 at PC, Karachi.
• Siebel Walk-Through – ITP
• Mentorship Program – ITP
• Completed a course of Computer Hardware Maintenance & Trouble
Shooting launched by QuickLinx held on june-2004 to July 2004
• Completed a course of Interconnected Cisco Network Devices launched by
CCTC held on Dec-2004 to Jan-2005
Career January 2009 to date - IBM
History Working as a Consultant (Siebel CRM)
August 2008 to Dec 2009– Integrated Technology Partners
Working as a Consultant (Siebel CRM)
April 2007 to July 2008 -Integrated Technology Partners
Working as a Associate Consultant (Siebel CRM)
Jan 2007 to April 2007
Working as a Database Assistant & IT Coordinator
Assignm 01/2011 – To Data Pakistan Telecommunication Company Limited (PTCL)
ent
On Going Siebel 8.1.X Implementation on AIX6.1
History
Project Description:
Pakistan Telecommunication Company Limited (PTCL) is the largest
telecommunication company in Pakistan. The company provides telephony services
nation-wide and is the backbone for country's telecommunication infrastructure
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2. despite arrival of a dozen other telecommunication companies, including giants like
Telenor and China Mobile. The company operates around 2000 telephone
exchanges across the country, providing the largest fixed line network. Data and
backbone services such as GSM, CDMA, Broadband Internet, IPTV, wholesale are
an increasing part of its business.
Originally fully owned by the Government of Pakistan, this holding has since 2006
been reduced to 62%, when 26% of shares and control was sold to Etisalat - and
the remaining 12% to the general public.
We are Designing and Developing Siebel CRM Solution for them, which include
Siebel Telco and Siebel CTI Integration
Contribution:
I am the Siebel CRM Administrator of this project. My task include
• Siebel System and Application Administration
• Siebel Server Administrative configuration and installation
• Siebel CRM Environment Setup (SIT , UAT and Production)
• Installation of LDAP Client on Siebel Servers
• End User Training
• PTCL Technical Team Training
• Unix Scripting
07/2010 – To Data FAYSAL Bank Limited (FBL)
On Going Siebel 8.1.X Implementation on AIX5.3 and AIX6.1
Project Description:
FBL, a dedicated Commercial Bank, Incorporated in Pakistan and sponsored by
leading investors from the United Arab Emirates, aims to become a major player in
the rapidly growing banking industry. We are Designing and Developing Siebel
CRM Solution for them, which include Siebel Financial and Siebel CTI Integration
Contribution:
I am the Siebel CRM Administrator of this project. My task include
• Siebel System and Application Administration
• Siebel Server Administrative configuration and installation
• Siebel CRM Environment Setup (SIT , UAT and Production)
• Installation of LDAP Client on Siebel Servers
01/2009 – To Date MOBILINK– CRM_Gladiator
On Going Siebel Communication 7.8 Implementation on HPUX11.11
Project Description:
PMCL (Mobilink) is implementing a strategic multi-phased CRM program to drive
the transformation into a leading edge customer focused enterprise, to be better
positioned in the near future to implement its business growth strategy. For this IBM
Italy is the main contractor with IBM Pakistan and Global Delivery India as partners
Contribution:
I am the Siebel CRM Administrator of this project. My task include
• Siebel System and Application Administration
• Siebel Server Administrative configuration and installation
• Siebel CRM Environment Setup (SIT , UAT and Production)
• Installation of LDAP Client on Siebel Servers
• Integration of Siebel CRM with External Systems(Tibco , ESB etc)
• Users Creation in Siebel and LDAP.
• Actuate Report Administration
• Release Deployment and verification
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3. • Defect resolution
• Run Data load scripts on database
• Actively participating in post implementation
• Participating in Data Loads
Prior Title,
Experien Integrated Technology Partners, Karachi, Pakistan
ce 01/09 - 11/09 Cyber Internet Services
11 months Siebel Communications 8.0 Implémentation on Win2003 Ent
Project Description:
CYBERNET is the largest internet service provider in Pakistan. I have played a
pivotal role in the Siebel Implementation for their Contact Center. We designed and
developed Siebel CRM Solution for them, which included Siebel Communications
8.0. I have fully participated from day 1 in all phases of the project including
Discovery, Design, Build, Testing and Training.
Contribution:
• Worked as member of the Administration Team.
• Participated in Discovery workshops for the planning and scoping of the
implementation project
• Involved in Siebel Application, Gateway, and Database server installation
and administration for client
• Worked on various Administrative tasks including Users creations, List of
Values administration and views/Screens administration.
• Actively participated in GO-LIVE and post implementation support activities.
04/08 - 12/08 Emirates Global Islamic Bank Limited (EGIBL)
08 Months Siebel 7.8 Implementation on Win2003 Enterprise Edition
Project Description:
EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and
sponsored by leading investors from the United Arab Emirates and Saudi Arabia,
aims to become a major player in the rapidly growing Islamic banking industry. We
are Designing and Developing Siebel CRM Solution for them, which include Siebel
Financial and Siebel CTI Integration
Contribution:
• Worked as a member of Data and Interface team.
• Data mapping for the new data model. Assisted team to make data model
changes while setting up Siebel environments for Development, User
Acceptance Test and Production.
• Researched requirement of existing billing and service provisioning system
and incorporate those requirements into Siebel functionality.
Other relevant information
Other job- Certifications:
related Siebel CRM Core Consultant 8.0 Certification
activities
Training:
• Siebel CRM Core Consultant 8.0 Certification Training
• Siebel CRM 8.1.1.0 In-house Training
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4. • APPLE Workshop and Training by Apple Global Training held on
13th Nov 2008 to 15th Nov 2008 at PC, Karachi.
• Siebel Walk-Through – ITP
• Mentorship Program – ITP
• Completed a course of Computer Hardware Maintenance & Trouble
Shooting launched by QuickLinx held on june-2004 to July 2004
• Completed a course of Interconnected Cisco Network Devices
launched by CCTC held on Dec-2004 to Jan-2005
System • Siebel Architecture Design
and • Hardware Sizing
Technical • Siebel Installation
Experience • Siebel Tools
• Operation System (Win 2003 Enterprise , HP Unix, AIX , Linux (Red
Hat),AIX)
• Middle Ware and Database (Oracle 10g and Oracle 11g)
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