Personal Information
Organización/Lugar de trabajo
Dallas/Fort Worth Area United States
Ocupación
Principal: Innovation/CX/Digital Transformation Artist
Sector
Consulting / Advisory
Sitio web
https://twitter.com/DelightApostle
Acerca de
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Etiquetas
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Ver más
Presentaciones
(3)Recomendaciones
(7)Using the Moves the Needle Value Stream Discovery Loop to Identify Bottlenecks in the Customer Journey
Moves the Needle
•
Hace 5 años
Lean Startup, Design Thinking, and The Mindset of the Syllabus
Kyle Wild
•
Hace 10 años
Scott Cook: Toolkit for SXSW
Intuit Inc.
•
Hace 10 años
Lean startup metrics
Stuart Eccles
•
Hace 12 años
Lean startup metrics
Stuart Eccles
•
Hace 12 años
Net Promoter Score - A 10 Slide Introduction
Genroe
•
Hace 14 años
Catalyst - An Intuit Innovation Experience
Intuit Inc.
•
Hace 11 años
Personal Information
Organización/Lugar de trabajo
Dallas/Fort Worth Area United States
Ocupación
Principal: Innovation/CX/Digital Transformation Artist
Sector
Consulting / Advisory
Sitio web
https://twitter.com/DelightApostle
Acerca de
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Etiquetas
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Ver más