5. 核心概念模型
Core Concept During SA, business analysts...
Change recommend a change to either a solution or the enterprise in
order to realize the potential value of a solution.
Need evaluate how a solution or solution component is fulfilling the
need.
Solution assess the performance of the solution, examine if it is
delivering the potential value, and analyze why value may not
be realized by the solution or solution component.
Stakeholder elicit information from the stakeholders about solution
performance and value delivery.
Value determine if the solution is delivering the potential value and
examine why value may not be being realized.
Context consider the context in determining solution performance
measures and any limitations within the context that may
prohibit value from being realized.
6. RA&DD 投入產出
Input Implemented Solution (external)
6.1 Current State Description
6.2 Business Objectives
6.2 Potential Value
Tasks 8.1 Measure Solution Performance
8.2 Analyze Performance Measures
8.3 Assess Solution Limitations
8.4 Assess Enterprise Limitations
8.5 Recommend Actions to Increase Solution Value
Output 8.1 Solution Performance Measures
8.2 Solution Performance Analysis
8.3 Solution Limitation
8.4 Enterprise Limitation
8.5 Recommend Actions
7. 8.1 衡量方案績效
Purpose
to define performance measures and use the data
collected to evaluate the effectiveness of a solution in
relation to the value it brings.
Measure Solution Performance
Performance measures determine the value of a
newly deployed or existing solution.
The measures used depend on the solution itself, the
context, and how the organization defines value.
When solutions do not have built-in performance
measures, the business analyst works with
stakeholders to determine and collect the measures
9. Outputs
Solution Performance Measures
measures that provide information on how well the
solution is performing or potentially could perform.
10. G&T-Stakeholders-Techniques
• Change Strategy
• Future State Descriptions
• Requirements (validated)
• Solution Scope
• Acceptance and Evaluation Criteria
• Benchmarking and Market Analysis
• Business Cases
• Data Mining
• Decision Analysis
• Focus Groups
• Metrics and KPIs
• Non-functional Requirements Analysis
• Observation
• Prototyping
• Survey or Questionnaire
• Use Cases and Scenarios
• Vendor Assessment
• Customer
• Domain SME
• End User
• Project Manager
• Sponsor
• Regulator
Guideline & Tools
Stakeholders
Techniques
11. 8.2 分析績效指標
Purpose
to provide insights into the performance of a solution
in relation to the value it brings.
Analyze Performance Measures
Performance measures themselves rarely trigger a
decision about the value of a solution
business analysts require a thorough understanding
of the potential value that stakeholders hope to
achieve with the solution.
variables such as the goals and objectives, KPIs, risk
of the solution, risk tolerance of stakeholders and the
enterprise are considered.
12. Input-Element-Output
6.2 Potential Value
8.1 Solution Performance Measures
.1 Solution Performance versus Desired Value
.2 Risks
.3 Trends
.4 Accuracy
.5 Performance Variances
• Solution Performance Analysis
Inputs
Elements
Outputs
13. Output
Solution Performance Analysis
results of the analysis of measurements collected and
recommendations to solve performance gaps and
leverage opportunities to improve value.
14. G&T-Stakeholders-Techniques
• Change Strategy
• Future State Descriptions
• Risks Analysis Results
• Solution Scope
• Acceptance and Evaluation Criteria
• Benchmarking and Market Analysis
• Data Mining
• Interviews
• Metrics and KPIs
• Observation
• Risk Analysis and Management
• Root Cause Analysis
• Survey or Questionnaire
• Domain SME
• Project Manager
• Sponsor
Guideline & Tools
Stakeholders
Techniques
15. 8.3 評估方案限制
Purpose
to determine the factors internal to the solution that
restrict the full realization of value.
Assessing solution limitations
identifies the root causes for under-performing and
ineffective solutions and solution components.
These tasks may be performed concurrently at any
point during the solution life cycle
If the solution has not met its potential value,
business analysts determine factors that limiting value
17. Output
Solution Limitation
a description of the current limitations of the solution
including constraints and defects.
18. G&T-Stakeholders-Techniques
• Change Strategy
• Risks Analysis Results
• Solution Scope
• Acceptance and Evaluation Criteria
• Benchmarking and Market Analysis
• Business Rules Analysis
• Data Mining
• Decision Analysis
• Interviews
• Item Tracking
• Lessons Learned
• Risk Analysis and Management
• Root Cause Analysis
• Survey or Questionnaire
• Customer
• Domain SME
• End User
• Regulator
• Sponsor
• Tester
Guideline & Tools
Stakeholders
Techniques
19. 8.4 評估企業限制
Purpose
to determine how factors external to the solution are
restricting value realization.
Assessing enterprise limitations
Solutions may operate across organizations, and
have many interactions and interdependencies.
Assessing enterprise limitations identifies root causes
and describes how enterprise factors limit value
realization.
This assessment may be performed at any point
during the solution life cycle
21. Output
Enterprise Limitation
a description of the current limitations of the
enterprise including how the solution performance is
impacting the enterprise.
22. G&T-Stakeholders-Techniques
• Business Objectives
• Change Strategy
• Future State Descriptions
• Risk Analysis Results
• Solution Scope
• Benchmarking and Market Analysis
• Brainstorming
• Data Mining
• Decision Analysis
• Document Analysis
• Interviews
• Item Tracking
• Lessons Learned
• Observation
• Organizational Modelling
• Process Analysis
• Process Modelling
• Risk Analysis and Management
• Roles and Permissions Matrix
• Root Cause Analysis
• Survey or Questionnaire
• SWOT Analysis
• Workshops
• Customer
• Domain SME
• End User
• Regulator
• Sponsor
Guideline & Tools
Stakeholders
Techniques
23. 8.5 建議方案加值行動
Purpose
to understand the factors that create differences
between potential value and actual value, and to
recommend a course of action to align them.
Recommend Actions
focuses on understanding the aggregate of the
performed assessments
identifying alternatives and actions to improve solution
performance and increase value realization.
Recommendations generally identify how a solution
should be replaced, retired, or enhanced