Embracing digital transformation, Sutherland took a view of how to deploy digital technologies throughout the revenue cycle management (RCM) process and how to best apply analytics to improve the client’s collection efforts. Sutherland began by moving all the patient data into smartHealthConnectTM, our secure data hub.

1. Analytics For Better Insights
and evaluation of the entire revenue cycle process
CASE STUDY
Case-1067

2. One of the nation’s largest
healthcare networks and
one of New York’s largest
private employers
ABOUT THE CLIENT
Case-1067 © 2017, Sutherland Global, Inc. All rights reserved.

3. THE CLIENT CHALLENGE
In the midst of enormous growth driven
primarily through acquisitions and
expansions, our client was struggling to
keep track of all of their patient accounts
Case-1067 © 2017, Sutherland Global, Inc. All rights reserved.
Little-to-no insights
from all of their new
patient account data
Higher-than-normal
amount of bad debt
write-offs
Needed to reengineer
their inefficient
collections process

4. Case-1067 © 2017, Sutherland Global, Inc. All rights reserved.
The Sutherland Transformation
Complete re-
evaluation of
entire RCM
process
smartHealthConnectTM
Dashboard with
years of client’s
historical A/R
records

5. PARTNERSHIP RESULTS
SUTHERLAND
+
Case-1067 © 2017, Sutherland Global, Inc. All rights reserved.
LARGE HEALTH
NETWORK
$2.3M of invoices identified as as
potential bad debt
37.5% decrease in bad debt write-offs,
from 4.4% to 2.75%