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Social Networking For Nonprofits




               Strategy
              Matt@KathieNelson.com
Nonprofit Technology Hierarchy of
Needs
Strategy




           Strategy
Strategy


Start
          Listen



                   Strategy
Strategy


Start
          Listen              Engage



                   Strategy
Strategy


Start
          Listen              Engage



                   Strategy

                              Measure
Strategy


Start
          Listen               Engage



                    Strategy

          Release              Measure
Strategy


Start
          Listen               Engage



                    Strategy

          Release              Measure
Listen




         not
Target
Online Tools to Listen
Google Alerts




           www.google.com/alerts
Google Alerts
Google Alerts
Twitter Search




       http://search.twitter.com/advanced
Twitter Search




       http://search.twitter.com/advanced
Twitter Search
Blogs   homeless.alltop.com
Blogs   domestic-violence.alltop.com
Blogs   hunger.alltop.com
Google Reader




          www.google.com/reader
Social Mention




           www.socialmention.com
Social Mention
Social Mention
Social Mention
Social Mention
Social Mention




                 Export to Excel
Facebook
Facebook




           www.youropenbook.org
Listening Action Plan


             Questions to Answer

        Who Are My Targets?

        Where Are They Online?

        Who Will Do the Listening?

        How Much Time Will You Allocate?
Listening Action Plan


Listen        Questions to Answer

         Who Are My Targets?

         Where Are They Online?

         Who Will Do the Listening?

         How Much Time Will You Allocate?
Engage




         Shift from messaging
         to conversation starters
         based on listening.
Engage




         Word of Mouth Maven
         Passionate
         Active connecters
         Tech savvy
         Young 20-40yrs.
Influencers
Trust



 • 76% of givers are motivated by friends and family.
 • 65% of internet users trust friends and user
   forums more than any other media.
Tell Stories
Children of the Nations
Blog/Website
Website
Website
InvisiblePeople.tv



               Who am I? My name is Mark and I live in Los Angeles which I
               affectionately call LaLa Land. To me, success is really about
               relationships and not stock portfolios or junk we end up selling on
               Craigslist. I value my friends, and I believe superficial intimacy and
               conflict-avoiding relationships do not deserve the name of friendship.
               Real friends work through challenges – and LOVE ALWAYS.

               I’m not normal, but few people who’ve made a lasting impact on their
               world have been conventional. I want to challenge your thinking and
               start a conversation that will result in making this world a better place.
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
InvisiblePeople.tv
Charity: Water
Charity: Water
Charity: Water
Charity: Water
Charity: Water
Charity: Water
One.org
One.org
One.org




      http://www.youtube.com/nonprofits
YouTube Nonprofit Program
One.org
One.org
EarthJustice
Foursquare
History Channel
Wall Street Journal/New York
Engage
Engage
Engage
Luis Palau
Luis Palau
Luis Palau
Luis Palau
Luis Palau
Engage Action Plan


               Questions to Answer

      Do We Collect and Tell Stories Currently?

      How Will We Engage Our Target?

      Who Will Be Responsible?

      What is Your Response Policy?

      How Much Time Will You Allocate?
Engage Action Plan


Engage            Questions to Answer

         Do We Collect and Tell Stories Currently?

         How Will We Engage Our Target?

         Who Will Be Responsible?

         What is Your Response Policy?

         How Much Time Will You Allocate?
Measure
Bit.ly
Bit.ly
Bit.ly
HootSuite
HootSuite
HootSuite
HootSuite
HootSuite
HootSuite
HootSuite
Twitter




          Twitter Analytics
Twitter
Twitter




          Tweetstats
Twitter
Twitter
Twitter
Google Analytics
Google Analytics
Google Analytics
Facebook Insights
Facebook Insights
Facebook Insights
Facebook Insights
Facebook Ads
Facebook Ads
Facebook Ads




    http://www.facebook.com/advertising/
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Facebook Ads
Action Plan


                   Questions to Answer

      What Tools Will You Use?

      Who Will Set Up And Monitor Analytics?

      How Often Will You Evaluate?

      With What Criteria Will You Analyze The Results?

      How Will You Adjust Your Strategy?
Action Plan


                       Questions to Answer
Measure
          What Tools Will You Use?

          Who Will Set Up And Monitor Analytics?

          How Often Will You Evaluate?

          With What Criteria Will You Analyze The Results?

          How Will You Adjust Your Strategy?
Release
Squidoo
Squidoo
Squidoo
Squidoo
Facebook Causes
Facebook Causes
Facebook Causes
Facebook Causes
Facebook Causes
Facebook Causes
Kiva
Kiva
Kiva
Kiva
Kiva
MY: Charity: Water
MY: Charity: Water
MY: Charity: Water
MY: Charity: Water
Pepsi Refresh
Pepsi Refresh

When we embarked on the Pepsi Refresh Project four months ago, we weren’t entirely sure what to
expect. We knew we wanted to do good- to help people refresh their lives, neighborhoods, and
maybe even the world.


That’s what Pepsi Refresh is about: empowering ideas that will make a difference. We’ve all been
there, working away at an idea because we think it’s good. Well, with Pepsi Refresh, if you can use
your voice, your community, and the internet to promote your idea, you can get the funding you need
to make it a reality.

We’ve already discovered that it’s not just who has the biggest following on Twitter or who can get
their Refresh idea on national TV. Groups like the community around the Springfield Middle School
have banded together and won multiple times, but it’s because they’ve gotten out the vote in their
community.
Pepsi Refresh
Pepsi Refresh
How to Run a Killer Refresh Campaign

   1. Credible branding.
   2. Attract local press.
   3. Get on the leader board early and stay there.
   4. Find a friend with a lot of friends.
   5. Variable participation levels.
   6. Be creative in your communications.
   7. Build a coalition.
   8. Go to where the people are.
   9. Work hard (and have fun).
Pepsi Refresh




       Mark (@hardlynormal) won $50,000!!
Action Plan


              Questions to Answer

      What Can We Do to Release People?

      What Checks & Balances Do We Need?

      What Is Our Strategy?
Action Plan



Release           Questions to Answer

          What Can We Do to Release People?

          What Checks & Balances Do We Need?

          What Is Our Strategy?
What’s Next?


       Don’t Implement Without a Strategy

      27min Laser Session:
      FREE


      90min Strategy Session:
      $375
      $250 (Nonprofit price)




                               Matt@KathieNelson.com
Social Networking For Nonprofits




              Questions?
              Matt@KathieNelson.com

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Social Networking For Non Profits

Notas del editor

  1. Priorities. You need a Mission. You need People. You need a Network. You need an attractive and functional website. Then you need a CRM (Customer Relationship Manager). Database. THEN you can worry about Social Media. Starting with Social Media when you have an ugly website or a website with outdated technology will cause you lots of problems.
  2. Listen Through Technology.
  3. Great info to listen and learn.
  4. It's not all about numbers. Social Influence is about reach (number of people an influencer can easily activate a channel to), but there's also another fundamental aspect: affinity. Affinity represents the impact an influencer can make on the audience and it's defined by strong interpersonal ties. 
  5. NOT -- Here is my event you should attend.
  6. Mission is highlighted. Action items--sponsor a kid. Donate to Haiti. Go on Venture trips. Photos of kids!
  7. Photos.
  8. Photos. Links to FB page. Twitter account. RSS feeds.
  9. Photos. Links to FB page. Twitter account. RSS feeds.
  10. Good: links, @reply, RT, bit.ly,
  11. no religious or political nonprofits.
  12. website is great! It encourages people to engage with them. join the webcast. submit a prayer request, go online, send an email, connect on FB and Twitter. Give button.
  13. links--9 people liked it, comments. Very good engagement on FB. .
  14. 16 people like, 4 comments, 8,340 fans. Worldwide. Photos -- including fan photos. more photos and videos.
  15. Youtube. It’s kind of been left alone. more video. more subscribers, more comments. engage. encourage people to make their own videos and make them as a response. We make a video of our Season of Service project and post it.
  16. It’s being used as a press release instead of conversation.
  17. Shrink it. Send Later strategy. If you do a message you could schedule it for Twitter for 10:00 AM next Monday and schedule it for FB page at 8:00 PM Monday.
  18. Shrink it. Send Later strategy. If you do a message you could schedule it for Twitter for 10:00 AM next Monday and schedule it for FB page at 8:00 PM Monday.
  19. Manage multiple accounts. Assign to different employees.
  20. Track stats.
  21. Insights help you measure your Pages.
  22. Weekly email Summary.
  23. Open source.
  24. Blogs.