30. Listening Action Plan
Questions to Answer
Who Are My Targets?
Where Are They Online?
Who Will Do the Listening?
How Much Time Will You Allocate?
31. Listening Action Plan
Listen Questions to Answer
Who Are My Targets?
Where Are They Online?
Who Will Do the Listening?
How Much Time Will You Allocate?
32. Engage
Shift from messaging
to conversation starters
based on listening.
33. Engage
Word of Mouth Maven
Passionate
Active connecters
Tech savvy
Young 20-40yrs.
41. InvisiblePeople.tv
Who am I? My name is Mark and I live in Los Angeles which I
affectionately call LaLa Land. To me, success is really about
relationships and not stock portfolios or junk we end up selling on
Craigslist. I value my friends, and I believe superficial intimacy and
conflict-avoiding relationships do not deserve the name of friendship.
Real friends work through challenges – and LOVE ALWAYS.
I’m not normal, but few people who’ve made a lasting impact on their
world have been conventional. I want to challenge your thinking and
start a conversation that will result in making this world a better place.
74. Engage Action Plan
Questions to Answer
Do We Collect and Tell Stories Currently?
How Will We Engage Our Target?
Who Will Be Responsible?
What is Your Response Policy?
How Much Time Will You Allocate?
75. Engage Action Plan
Engage Questions to Answer
Do We Collect and Tell Stories Currently?
How Will We Engage Our Target?
Who Will Be Responsible?
What is Your Response Policy?
How Much Time Will You Allocate?
112. Action Plan
Questions to Answer
What Tools Will You Use?
Who Will Set Up And Monitor Analytics?
How Often Will You Evaluate?
With What Criteria Will You Analyze The Results?
How Will You Adjust Your Strategy?
113. Action Plan
Questions to Answer
Measure
What Tools Will You Use?
Who Will Set Up And Monitor Analytics?
How Often Will You Evaluate?
With What Criteria Will You Analyze The Results?
How Will You Adjust Your Strategy?
135. Pepsi Refresh
When we embarked on the Pepsi Refresh Project four months ago, we weren’t entirely sure what to
expect. We knew we wanted to do good- to help people refresh their lives, neighborhoods, and
maybe even the world.
That’s what Pepsi Refresh is about: empowering ideas that will make a difference. We’ve all been
there, working away at an idea because we think it’s good. Well, with Pepsi Refresh, if you can use
your voice, your community, and the internet to promote your idea, you can get the funding you need
to make it a reality.
We’ve already discovered that it’s not just who has the biggest following on Twitter or who can get
their Refresh idea on national TV. Groups like the community around the Springfield Middle School
have banded together and won multiple times, but it’s because they’ve gotten out the vote in their
community.
138. How to Run a Killer Refresh Campaign
1. Credible branding.
2. Attract local press.
3. Get on the leader board early and stay there.
4. Find a friend with a lot of friends.
5. Variable participation levels.
6. Be creative in your communications.
7. Build a coalition.
8. Go to where the people are.
9. Work hard (and have fun).
Priorities. You need a Mission. You need People. You need a Network. You need an attractive and functional website. Then you need a CRM (Customer Relationship Manager). Database. THEN you can worry about Social Media. Starting with Social Media when you have an ugly website or a website with outdated technology will cause you lots of problems.
Listen Through Technology.
Great info to listen and learn.
It's not all about numbers. Social Influence is about reach (number of people an influencer can easily activate a channel to), but there's also another fundamental aspect: affinity.
Affinity represents the impact an influencer can make on the audience and it's defined by strong interpersonal ties. 
NOT -- Here is my event you should attend.
Mission is highlighted. Action items--sponsor a kid. Donate to Haiti. Go on Venture trips. Photos of kids!
Photos.
Photos. Links to FB page. Twitter account. RSS feeds.
Photos. Links to FB page. Twitter account. RSS feeds.
Good: links, @reply, RT, bit.ly,
no religious or political nonprofits.
website is great! It encourages people to engage with them. join the webcast. submit a prayer request, go online, send an email, connect on FB and Twitter. Give button.
links--9 people liked it, comments. Very good engagement on FB. .
16 people like, 4 comments, 8,340 fans. Worldwide. Photos -- including fan photos. more photos and videos.
Youtube. It’s kind of been left alone. more video. more subscribers, more comments. engage. encourage people to make their own videos and make them as a response. We make a video of our Season of Service project and post it.
It’s being used as a press release instead of conversation.
Shrink it. Send Later strategy. If you do a message you could schedule it for Twitter for 10:00 AM next Monday and schedule it for FB page at 8:00 PM Monday.
Shrink it. Send Later strategy. If you do a message you could schedule it for Twitter for 10:00 AM next Monday and schedule it for FB page at 8:00 PM Monday.
Manage multiple accounts. Assign to different employees.