This presentation covers listening skills and compares hearing versus listening. It defines listening as paying attention to sounds and concentrating on what is heard. The presentation outlines the importance of listening skills for interviews and in the workplace. It discusses active listening skills such as making eye contact and asking questions. The listening process is explained as having five stages: receiving, understanding, remembering, evaluating, and responding. Finally, the key difference between hearing and listening is that hearing is a passive reception of sounds, while listening requires a conscious effort to understand and pay attention to what is heard.
5. What do you mean by
Listening.
Listening is:
to pay attention to the sounds coming
into your ears
to concentrate on a sound
to make an effort to hear someone or
something
to pay attention to someone or
something that you can hear.
6. In other words.
The process of receiving, constructing
meaning from, and responding to spoken
and/or nonverbal messages; to hear
something with thoughtful attention.
7. Introduction to listening skill.
Listening skills are vitally important both
at interview and in most workplaces. If
you demonstrate these skills at interview
then the interviewers are likely to be
confident that you will implement them
at work.
8. Active listening skills.
Engaging with what someone is saying so that they can tell that you
are listening to them.
Giving someone your full attention. You might make occasional
notes, but you will not be writing down everything they say or
interrupting them.
Making eye contact and nodding your head at appropriate times.
Able to ask for clarification on certain points, or to ask a question at
the end about something that was said during the interview.
Active listening is not only polite but also vital in an interview
situation. It will convey your interest in what the interviewers are
saying and prevent you from missing important information.
9. IMPORTANCE :
Listening is a skill that is important because it
helps us learn and understand different
things. Usually, a person who listens properly
is able to react appropriately to a particular
situation or towards a particular person.
10. Language skills.
Listening is the first skill from the four language
skill, which are:
Listening
Speaking
Reading
Writing
In our own language, listening is usually the
first language skill that we learn.
11. CONT...
Listening is one of the most important communication skills.
Without
careful listening, messages often are misinterpreted and people
do not
feel valued or understood. Too often people take listening for
granted
and do not pay enough attention to the speaker. In the case of
communicating across cultures, the act of listening becomes
even more
critical because there are additional factors such as
accents, idioms,
slang, etc.
12. A GOOD LISTENER:
looks at the person speaking
reacts responsively
pays close attention to the other
does not interrupt the speaker
is sensitive to the speaker
does not rush the speaker
ask appropriate questions
is emotionally controlled
has no hidden agenda
13. A BAD LISTENER:
Always interrupts
jumps to conclusions
makes moral judgments
keeps finishing the speaker's sentences
is inattentive
is always writing and taking notes
changes the subject
is unresponsive
is impatient
can't control emotions
"fidgets" nervously
14. LISTENING PROCESS :
The listening process starts out with
Receiving.
Understanding.
Remembering.
Evaluating.
Responding.
16. Receiving.
It refers to the response caused by sound waves
stimulating the sensory receptors of the ear; it is
physical response.
Understanding.
It is the stage at which you learn what the speaker
means-the thoughts and emotional tone.
17. Remembering.
It is important listening process because it means that
an individual has not only received and interpreted a
message but has also added it to the mind's storage
bank.
But just as our attention is selective, so too is our
memory- what is remembered may be quite different
from what was originally seen or heard.
18. Evaluating.
It consists of judging the messages in some way. At
times, you may try to evaluate the speaker’s underlying
intentions or motives.
Often this evaluation process goes on without much
conscious awareness.
Responding.
This stage requires that the receiver complete the
process through verbal and/or nonverbal feedback;
because the speaker has no other way to determine if a
message has been received .
This stage becomes the only overt means by which the
sender may determine the degree of success in
transmitting the message.
20. Listening vs. Hearing.
To any layman, ‘hearing’ and ‘listening’ may
appear to be one and the same thing, but
there is a subtle difference between the two
words.
At one level, they are of course both functions
of the ear that involve receiving sounds and
processing them. However, herein lies the
difference: any sound that is received by the
ear and noted by the brain can be said to have
been ‘heard’; it is only when a conscious effort
is made to hear something that ‘listening’
comes into play.
21. Continue…
For example, if the sounds from a conversation carry to you, but
you make no effort to understand what is being said, you must
say that you ‘heard’ the conversation. On the other hand, as
soon as you make a conscious effort to understand or pay
attention to what you are hearing, you are ‘listening’.
Therefore, we do not ‘hear’ songs, we ‘listen’ to them (unless, of
course, they are simply part of the background and we aren’t
actually paying attention to them).
It must be noted that ‘hear’ can be used in place of ‘listen’
sometimes, but ‘listen’ should not be used in place of ‘hear’. For
example, you may tell someone that you heard what he or she
said, and it is understood that you were listening, ie, paying
attention.
