done for a school project at ITT Tech

1. Johnnie Farmer 1
Quality Assurance Specialist
EARLY BOOK DISTRIBUTION PROJECT
The name of my project is “Early Book Distribution”. The process that I will be
analyzing is the distribution process of the books. Currently the distribution process is
flawed, I say this because on the first week of class the halls are packed with students and a
considerable amount of time is wasted receiving books than time spent in class. This
problem affects the instructors as well; they have to basically wait around until this process
of book distribution is complete.
Overall current process
1. The book distribution process begins based on the schedules that are finalized 2
weeks before start of class.
2. Books are ordered from distributer
3. Books are delivered to school between 1 week and actual day of first day of class.
4. Books are stored in the bookstore based on the program and classes.
5. First quarter students get books at orientation.
6. Nursing students get their books on separate schedule.
7. First day of class, students are called from class based on program.
8. Students that have financial issues or did not complete REPAK are denied books and
have to report to financial aid and the assistant dean before they are permitted to
attend class.
Scope

2. Johnnie Farmer 2
Quality Assurance Specialist
The scope of my project is book distribution before start of class.
Overall objective
To have books in the hands of all students within 10 minutes of start of 1st class
Get the bodies out of the hallway
Eliminate class disruption (For instructors)
Desired state of process
Get books before class
Have current books (up to date)
Improved distribution process
Who are your customers?
Staff
Students
Instructors
Distributer
Proposed Change
 Receive books a week before
 Receive books a week before
It would be ideal to receive books a week prior to the start of the quarter. My
proposal for this outcome is to first inform students of the proposed change during the

3. Johnnie Farmer 3
Quality Assurance Specialist
previous quarter, then have volunteer staff to come in a week prior to the start of the new
quarter which will include the associate dean and the organizer of the bookstore along with
four more volunteer staff members.
These employees of ITT Tech will be at the bookstore for 4 hours on Monday and
Tuesday from 10am to 12pm and 2pm to 4pm to hand out books to all students with a copy
of their proposed schedule for the next quarter. It will be proposed mandatory that
students come in during this timeframe; any students that don’t receive books the week
before because of problems with schedule or financial aide disputes will have to receive
their books before class the first week.
The bookstore will be open for 1 hour before class every day the first week for
students who did not get books the week before due to financial aide issues or problems
with schedule. With the cooperation of students and staff this process should run smoothly
eliminating the issue with student bodies in the halls and the wasted time from the first
week spent getting books instead of learning.
New process
1. The book distribution process begins based on the schedules that are finalized 2
weeks before start of class.
2. Books are ordered from distributer
3. Books are delivered to school 2 week before the first day of class.
4. Books are stored in the bookstore based on the program and classes.
5. First quarter students get books at orientation.

4. Johnnie Farmer 4
Quality Assurance Specialist
6. Nursing students get their books on separate schedule.
7. The week before the first day of class students come in to receive books at
scheduled time.
8. Students that have financial issues or did not complete REPAK are denied books and
have to report to financial aid and the assistant dean before they are permitted to
attend class.
How to measure the success of this project?
One way to measure the success of this project is to have a survey posted on the
virtual library for the students to fill out.
Take a count of student that come in early to get books (use that number to make
continuous improvements on the process)