This document outlines The TEAM Approach leadership training program. It provides 12 leadership essentials series modules that teach skills like communication, improving work habits, and performance management. The training can be delivered online, in a classroom, or blended. It includes exercises, assessments, troubleshooting guides and an action planning framework to help participants apply the skills after training. The goal is to provide customizable, flexible leadership development solutions to organizations.
2. The TEAM Approach
The Leadership Essential Series
Essential Skills of Leadership
Essential Skills of Communicating
Improving Work Habits
Developing Performance Standards & Goals
Providing Performance Feedback
Delegating
Supporting Change
Communicating Up
Coaching Job Skills
Managing Complaints
Resolving Conflict
Effective Discipline
Up to 18
2 hrs-12 weeks
5 ways
No cert required
TTT’s
3. The The TEAM Approach®
TEAM Approach
Flexible, award-winning content
Easily customizable…
College Credit
Sales
Customer Service
Productivity
First to offer
online leadership
4. The The TEAM Approach®
TEAM Approach
Solutions, solutions, solutions
Leadership Essentials Series - 12
Talent Management Series - 2
Team Development Series - 5
eLearning- 700 +
Ej4 partnership with Vital
Custom Campus portal – track and administer
Yes, your campus
can be integrated
with your LMS
5. The The TEAM Approach®
TEAM Approach
A Leadership Mystery!
Huddle and discuss…can you solve
these mysteries?
7. The TEAM Approach
My First Job
retail
hospitality
fast food
Human services
manufacturing
construction
Laborer
Business services
healthcare
education
government
administrative
financial
insurance
Management
Sales
10. The TEAM Approach
Role of Team Leader
Controller
Coach
Make people
do their job
Remove
obstacles that get
in way of doing job
Compliance
Commitment
Get by only
Quality Product
12. The TEAM Approach
Session Objectives- pg 1
Upon completion of this module, you will be able to:
• Maintain self esteem of your team members
• Base discussions about team member’s
performance and work habits on behaviors
rather than personalities or attitudes
• Involve your team member(s) in goal setting,
problem solving, & decision making
16. The TEAM Approach
Fact vs. Opinion
Positive Negative Neutral
Fact
+
-
=
Behavior
Opinion
Opinion
+
+
-
=
=
Attitude
Behavior: You can hear it or see it
Attitude: You can think it or feel it
18. The TEAM Approach
Terry handles scheduling in one of the clinics.
There are some short periods of time in Terry’s
day, that could be utilized helping you track
information for a report you file each week. Much
of her day is fairly busy however, and she is not
quick to accept changes.
22. The The TEAM Approach®
TEAM Approach
“Effective Leadership”
Skill Practice Session – pg 36
3 Roles:
• Team Leader – use prep sheet on p. 39
• team member (Be real but not oppositional)
• Observer – use feedback form on p. 40 or 41
3 Rounds: Each leader has different scenario
24. The TEAM Approach
Learning Transfer?
Trouble Shooting Guides
Vital Hub
Vital Pocket Coach
Delivery approaches designed for transfer
25. The The TEAM Approach®
TEAM Approach
A Leadership Mystery!
Solved in Vital Learning’s infamous…
Trouble Shooting Guides
26. The TEAM Approach
Action Planning
Job Aids and Support
•
•
•
•
•
•
Self Assessment, p. 42
Action Planning Work sheet, p. 47
Action Planning Record, p. 52 & 53
Trouble Shooting Guide. pp. 55-61
Additional Leadership Info, pp. 62-71
Bibliography, p. 72
29. The TEAM Approach
Deliver for transfer?
Classroom only
Online only
Blended – with classroom as practice lab
Team Leader Café – 8-12 wks Skill Drills
8-12 wks Coaching Tips
Level 3 option
Yammer interaction
Personal Coach/Guide with Dee Clarke
30. The TEAM Approach
Look under the Hood!
1.
2.
3.
4.
5.
Look under the Hood - Feb 7th- Supporting Change
Request any of the five recorded TTT sessions
Online demo courses – over 700
Preview a facilitator guide
“Try us”….classroom preview
Classroom:
Online:
Blended:
Team Leader Café approach:
Individual Self-Paced Coaching: A colleague of our here at the Team Approach uses 5 of the Vital Learning courses to provide a self-paced one-on-one coaching process called “Quick Start for Supervisors.” It is designed for the newly-promoted supervisor who won’t have an opportunity to attend a supervisory training workshop and covers the basics of the performance management process, so the new supervisor feels supported and skilled in their new role of managing others.
We’ll be happy to provide more information on this and any of the other delivery options that are of interest to you.