Assured program from High 5 Software to "Run a Better Service Business"(tm). High 5 Software provides solutions and services for service companies.

1. High 5 Software
Assured Program
Empowering Service Companies to
Run a Better Service Business
© 2014 High 5 Software. All rights reserved.

2. High 5 Software
Service Solutions Since 1989
DOS
Windows
© 2014 High 5 Software. All rights reserved.
Mobile
Cloud

3. High 5 Software Mission
Provide service companies with solutions
that empower them to
Run a Better Service Business
Run a Better Service Business
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4. A Better Service Business Has…
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Synchronized office & field operations
Control over inventory & receivables
Improved reporting & drill down
Improved customer experience
Scalable business operations
Reduced cost to serve
Improved profitability
So… How do you Get There?
© 2014 High 5 Software. All rights reserved.

5. The Ugly IT Truth
 IT projects have a long history of failure
– not completing on time
– not delivering the intended benefits
– not empowering the intended users
 Customers seldom complete transformative
projects on their own
Technology alone is insufficient
© 2014 High 5 Software. All rights reserved.

6. Service Beyond Technology
 High 5 Software believes the value of software
is in its use
 Success requires a step-by-step phased approach
 High 5 Software has developed a unique approach
for mutual success
– A Customer Success Map we follow together
– A better conversation to minimize risk
The Assured Program
© 2014 High 5 Software. All rights reserved.

7. The Assured Program
High Performing Service Business
Synchronized office & field operations
 Control over inventory & receivables
 Improved reporting & drill down
 Improved customer experience
 Scalable business operations
 Reduced cost to serve
 Improved profitability
© 2014 High 5 Software. All rights reserved.

8. Demo & Needs Analysis
High Performing Service Business
Demo & Needs Analysis
 When you want to run a better service business
 When you are ready to break from the status quo
 When you are exploring solutions, ask:
– what is the technology?
– what is the approach?
– what is the track record?
It all starts with a conversation about your service
business and needs. When you are ready High 5
Software would like to discuss your business needs, our
unique approach for mutual success and of course show
you a demo. We would then propose Assured Start.
© 2014 High 5 Software. All rights reserved.

9. Assured Start
High Performing Service Business
Assured Start
• Assign champion
• Prioritize functional groups
• Identify business and technical readiness
– business process maturity
– custom development needs
– system requirements
– training needs
At the conclusion of Assured Start, the customer
purchases with a clear vision of the benefits awaiting
them, post implementation.
© 2014 High 5 Software. All rights reserved.

10. Assured Implementation
High Performing Service Business
Assured Implementation
• Assign implementation manager
• Map business processes
• Establish live reporting
• Migrate data to live system
• Small scale customization
• Expand Training
At the conclusion of Assured Implementation, the
customer’s live system reflects maturing business
processes. Many customers add automated email
and SME Mobile to better synchronize office and field
operations.
© 2014 High 5 Software. All rights reserved.

11. Assured Performance
High Performing Service Business
Assured Performance
• Assign caretaker
• Build knowledge base
• Provide ongoing support and training
• Assist through ongoing changes in technology,
devices, personnel, business
Customers that realize the benefits of a high performing
service business continue to make process
improvements. They assign a caretaker that helps to
navigate changes and explore further custom
development, integration to 3rd party software, and
add-on products to grow as the business evolves.
© 2014 High 5 Software. All rights reserved.

12. Getting Started
• Request Demo
• Talk to Sales @ 1.800.585.1696
• Visit Website
• Connect on LinkedIn
• Sign-up for Newsletter
© 2014 High 5 Software. All rights reserved.