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HOSPITALITY ASSINGMENT
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5. I am very Thank full for the strong support and
guidance provided to me by my Hospitality teacher
Mr . Shakeel Ahmed who helped me in preparing this
project. I am very much thankful to him.
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7. Task No.3
Explain how the housekeeping department contribute towards earning
hotel revenue. Present your findings in power point or with slide. The
presentation should not exceed 5-7 minute. Also prepare a layout of a
standard room in a hotel, exhibiting the basic amenities and facilities
provided.
Accommodation in hotels tend to be the largest part of the hotel, it is the
most revenue generating department, the housekeeping department takes
care of all rooms is often largest department in hotels
Housekeeping is the department that deals essentially with cleanliness and
all ancillary service attached to that.
House keeping is the department determine to a large extent whether
guests are happy during stay and in turn mankind they return to the hotel.
The fine accommodation and service are provided to the guest so they are
pleased with the hotel
8. The guest satisfaction is its primary object and the hygiene factor must
always be present in the hotel.
Hotel offer laundry, dry leaning facilities for guest clothes, shoe
polishing facilities also. Hotel aims to make environment comfortable
and offer specialized service to the guest.
There are 3 Degrees of cleaning of House Keeping department.
1)Occupied Room-They have to clean the room everyday.
2)Vacant Room-It is not a major clean but a small clean. It is a small
clean because when the guest checkout they have already cleaned the
room.
3)-Checkout Rooms-Here the room has to be properly cleaned. It is
because the room has to be delivered to other guest.
The standard plays an important role in the reputation of the hotels. One
feels comfortable only in the environment which is clean and well
ordered, so cleanliness is important for health foremost also for being.
9. House Keeping Department may check up dusting, in-depth
cleaning and losses confidence if properly not done e.g. If drawers are
not cleaned he may generally won't feel like putting his clothes down.
Decent room supplies are service like quick laundry and dry cleaning
service shows guest that hotel is considering his comfort and wishes to
please him. not only this from the cleanliness of lobby, public
area, restaurant, cloakrooms, the state and cleanliness of uniform the
guest can judge a lot about hotel. it can be positive or negative
judgment we can conclude that housekeeping department contributes
greatly to all guest impression of the hotel.