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STAKE HOLDER
She is a 20 year old young, intelligent and pro- active
student pursuing Design course in an Indian Institute of
Technology.
She is hardworking, and also involved in a lot of other co-
curricular activities apart from academics. She is looking for
an internship opportunity in foreign universities and firms.
EMPATHY MAP
SAY :
-I study Design in Indian Institute of
Management with interests in other extra
co-curricular activities as well.
- I have been looking for international
internships and programmes in the
following ways –
- I made my CV according to my
preferred choice of internship.
- I searched for good design firms and
universities abroad on internet, looked at
their course structure and saw if I could fit
in.
- I mailed a lot of professors and hr’s
of universities and company’s respectively
and also gave some informal telephonic
interviews.
- I also got in touch with a lot of
alumni’s through social networking sites.
- I applied in Europe, Switzerland and
Germany.
THINK:
-A thoughtful and creative course but
done from a technical institute, so a
technical background as well.
- Does being good at co-curricular
activities help her? Or if she could
highlight it in some way.
- How to make resume and CV is not
taught in school.
- Could she have got in touch with her
professors as well when she was applying
to other professors in foreign universities.
- Does it work well on telephonic
interviews or face to face interviews are
better ?
- A good use of social networking sites.
- Does she know the VISA process and
other formalities if she gets selected in
one of those countries?
- She should have read about it before
applying.
SAY
-Recruiters ask tricky questions to test your
knowledge.
- The CV plays a very important role in getting
you shortlisted.
-Some professors offer stipend to
international students
- A lot of theory is taught in the college, not
much application stuff.
-Competition among the students is cut-
throat.
-People sometimes go out of the right way to
get things done.
- There is a little fear of interviews as some
interviewers frown at you when answered
wrong.
- There is a fear of getting a right impression
on the professor or interviewer.
- Sometimes lack of motivation.
THINK
-She was not trained to react to such
attitudes and questions. She should have
prepared more for the interview questions.
- How to make a resume is not taught in
school
- Budgetary constraints play an important
role.
- You have to be pro-active and agile to get
through the competition.
-She should have been really quick to avoid
all errors.
- Should the students be really scared of the
first impression they will be giving ?
- Can the CV’s they send across be a right
medium to judge a person’s talent ?
- She should have written self motivation
letters.
DO FEEL
-Looks happy
-Looks a little skeptical in answering
a few questions.
-Looks pleased to be a part of the
interview
- She got to learn a few things about
herself.
- Was self motivated.
-Internet has become one of the
basic necessities for students.
-Students fancy foreign internships.
- Schools and colleges do not teach
the students the necessary skills for
interviews.
- Students should be given a more
through knowledge of experiences
they would face in the industry.
-How to make students learn the
skills they would be needing in such
cases ?
PROBLEM STATEMENT :
The young, intelligent and highly motivated student I interviewed needs to
learn and build on the required skills of such interview processes more by
herself as the schools and colleges do not give any specific training for it.
THANK YOU !

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Defining empathy

  • 1. STAKE HOLDER She is a 20 year old young, intelligent and pro- active student pursuing Design course in an Indian Institute of Technology. She is hardworking, and also involved in a lot of other co- curricular activities apart from academics. She is looking for an internship opportunity in foreign universities and firms.
  • 2. EMPATHY MAP SAY : -I study Design in Indian Institute of Management with interests in other extra co-curricular activities as well. - I have been looking for international internships and programmes in the following ways – - I made my CV according to my preferred choice of internship. - I searched for good design firms and universities abroad on internet, looked at their course structure and saw if I could fit in. - I mailed a lot of professors and hr’s of universities and company’s respectively and also gave some informal telephonic interviews. - I also got in touch with a lot of alumni’s through social networking sites. - I applied in Europe, Switzerland and Germany. THINK: -A thoughtful and creative course but done from a technical institute, so a technical background as well. - Does being good at co-curricular activities help her? Or if she could highlight it in some way. - How to make resume and CV is not taught in school. - Could she have got in touch with her professors as well when she was applying to other professors in foreign universities. - Does it work well on telephonic interviews or face to face interviews are better ? - A good use of social networking sites. - Does she know the VISA process and other formalities if she gets selected in one of those countries? - She should have read about it before applying.
  • 3. SAY -Recruiters ask tricky questions to test your knowledge. - The CV plays a very important role in getting you shortlisted. -Some professors offer stipend to international students - A lot of theory is taught in the college, not much application stuff. -Competition among the students is cut- throat. -People sometimes go out of the right way to get things done. - There is a little fear of interviews as some interviewers frown at you when answered wrong. - There is a fear of getting a right impression on the professor or interviewer. - Sometimes lack of motivation. THINK -She was not trained to react to such attitudes and questions. She should have prepared more for the interview questions. - How to make a resume is not taught in school - Budgetary constraints play an important role. - You have to be pro-active and agile to get through the competition. -She should have been really quick to avoid all errors. - Should the students be really scared of the first impression they will be giving ? - Can the CV’s they send across be a right medium to judge a person’s talent ? - She should have written self motivation letters.
  • 4. DO FEEL -Looks happy -Looks a little skeptical in answering a few questions. -Looks pleased to be a part of the interview - She got to learn a few things about herself. - Was self motivated. -Internet has become one of the basic necessities for students. -Students fancy foreign internships. - Schools and colleges do not teach the students the necessary skills for interviews. - Students should be given a more through knowledge of experiences they would face in the industry. -How to make students learn the skills they would be needing in such cases ?
  • 5. PROBLEM STATEMENT : The young, intelligent and highly motivated student I interviewed needs to learn and build on the required skills of such interview processes more by herself as the schools and colleges do not give any specific training for it.