Personal Information
Organización/Lugar de trabajo
Mumbai, Maharashtra, India India
Ocupación
Manager
Sector
Technology / Software / Internet
Sitio web
http://najuism.wordpress.com
Acerca de
A passionate CRM professional constantly challenging conventional wisdom in the way organizations manage their customers. Striving to re-define the "Relationship" in CRM and make people (employees & customers) the cornerstone of CRM strategy.
Active interest in the field of Behavioral Economics and its practical applications in areas such as consumer research, pricing strategy and public policy making.
Management Consulting professional & Business Leader with expertise in areas of Analytics, Customer Experience Management, Customer Service, Business Development & Market Research.
Functional Experience -
Marketing, Business Development, Customer Service Strategy and Operations; Channe...
Etiquetas
customer service
customer experience
outsourcing
bpo
workforce management
workforce optimization
productivity
performance management
workforce
crm in airlines
aviation
middle east
cloud computing
dubai
gcc
uae
saas
economy
manmohan singh
economic growth
macroeconomics
speech
rural infrastructure
india
economic policy
social media
airline
passenger experience
low cost carriers
case
strategic
initiatives
government
proposal
digital
divide
broadband
penetration
Ver más
Presentaciones
(5)Recomendaciones
(1)Aviation ( World and India)
sucharita1
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Hace 14 años
Personal Information
Organización/Lugar de trabajo
Mumbai, Maharashtra, India India
Ocupación
Manager
Sector
Technology / Software / Internet
Sitio web
http://najuism.wordpress.com
Acerca de
A passionate CRM professional constantly challenging conventional wisdom in the way organizations manage their customers. Striving to re-define the "Relationship" in CRM and make people (employees & customers) the cornerstone of CRM strategy.
Active interest in the field of Behavioral Economics and its practical applications in areas such as consumer research, pricing strategy and public policy making.
Management Consulting professional & Business Leader with expertise in areas of Analytics, Customer Experience Management, Customer Service, Business Development & Market Research.
Functional Experience -
Marketing, Business Development, Customer Service Strategy and Operations; Channe...
Etiquetas
customer service
customer experience
outsourcing
bpo
workforce management
workforce optimization
productivity
performance management
workforce
crm in airlines
aviation
middle east
cloud computing
dubai
gcc
uae
saas
economy
manmohan singh
economic growth
macroeconomics
speech
rural infrastructure
india
economic policy
social media
airline
passenger experience
low cost carriers
case
strategic
initiatives
government
proposal
digital
divide
broadband
penetration
Ver más