19. Strategic Value Chain Activities
Primary Activities :
•Inbound Logistics : Bringing material
into the Business
•Operations : Converting them into final
products
•Outbound Logistics : Making them
available for final customers
•Marketing and Sales : Promoting and
selling.
•Service : Providing necessary
promised service.
20. Strategic Value Chain Activities
Secondary Activities :
•Firm Infrastructure : Necessary
infrastructure and resources
•Human Resource : Qualified and
experienced staff
•Technology Development : Necessary
environment for R & D
•Procurement : Proper input in the
organization.