1. Nandita
Mobile: +91- 7259540321, Email:jnanditha@rediffmail.com
SUMMARY:
Banking and Financial professional with over a decade experience having core strengths in:
 BankingOperations  Outwardclearing  Team Leading
 Transactions  ProcessCompliance  Salaries
 AccountServicing  QueriesHandling  Collections
 Resource Management  Loss Containment  Knowledgeof Capital
Market PortfolioManagement  VendorManagement
 HandlingTDSfor fixeddeposit  Liaising/Coordination  KYC, MIS
ORGANIZATIONAQL HIGHLIGHTS:
Organisation: ICICI Bank Ltd. (since March 2008)
Designation: Branch Manager
Duration: April 2015 to till date
 Conversant with Software such as Finacle, FCRM (Finacle Customer Relationship Management), Trade
factory, DMS, I-Core Locker, etc.
 Pointof Contact to assistclients,ensuring maximumserviceswithcustomerbenefitisreceivedbyeachof
them.
 Established targets and designed strategies for the team.
 Monitored latest government rules and regulations to keep all policies in order.
 Active involvementin recruitingnewstaffsfor branch and completing the joining formalities along with
training them on the policies and regulations of Banks.
 Established policies and regulations for banking staff.
 Handling grievances and escalations of customers.
 Believe in and follow “Customer First”. Maintained a cordial relationship with the customers and
supported and helped them in resolving their banking issues.
Designation: Deputy Branch Manager
Duration:November 2012 to March 2015
 Responsible for Cash, Remittance and Vault Functions at branch.
 Handlingdayto day operationsof the branch,customerservicingandtoplan strategy to achieve targets,
etc.
 Submission of the MIS controls and compliance reports.
 Responsible forqueue management at the branch, resolving client queries, authorizing voucher entries
(both cash and non-cash)
 Team Management - Leading, managing & monitoring the performance of team members.
 Adherence to KYC and AML guidelines for account opening and existing customers.
 Training front line staff in various areas of branch banking operations.
 Instrumental inachievinghighauditresultsthroughthe implementationof streamlinedandstandardized
procedures.

2. Designation:Branch Operations Manager
Duration: March 2008to Oct 2012
 Ensuring end to end resolution to customer complains raised through FCRM.
 Managing Operations like A/c opening (Savings & PPF), FD and Lockers and processing the service
requests within TAT.
 Monitoring and processing of transfer cheques and salaries.
 Ensure compliance with Banking rules, Regulations & Procedures and Adherence to KYC guidelines.
 Ensure outstanding rating in Audit.
 Preparing & presenting various MIS reports pertaining to process and productivity.
 Responsible forCash,Remittance andVaultFunctionsatbranch.Efficientmaintenance of CashRetention
Limit for the branch
 Effectively monitoring the role of ATMCustodianship and Safe Deposit Locker Custodianship.
 Handling of Senior Management Escalations, RBI escalations and Head Service Quality escalations.
 Building and maintaining business relations with clients, ensuring high customer satisfaction matrices.
 Identifying operational gaps for process improvement and reduction of critical request/escalations
 Tracking & improving data quality reaching to customer (email/SMS, Mobile/Internet banking)
 Fraud case reporting to central fraud control team and follow-ups with banks and RBI in same regard.
Achievements:
 Significant reduction in the number of Critical Requests & Senior Management Escalations.
 Improvement in the current processes and increased Customer Service Quality levels.
 Consistent improvement in the PUSLE Scores for the whole department in the Balance Score Card.
Organisation: Networth Stock Broking Limited
Designation: Operations Manager(Location head)
Duration: January 2005 to February 2008
 Dealing - Capital Markets, Portfolio Management
 HNI Clients Servicing and Management
 Funds Management at Branch level
 Stock and Payments Reconciliations, Branch Accounts, Branch Administrative Responsibilities
 Pay-In and Pay-Out Obligation
 Managing vendors including empanelment of agencies & their payments.
 Identifying probable risks by auditing existing revenue streams and implementing mitigation plans.
 Creating & implementing workflows to facilitate structured support in all areas and issues.
 Maintaining & preparing MIS & Reconciliation; handling process compliance & control procedures.
Organisation: Karvy Stock Broking Limited
Designation: Back Office Executive
Duration: July 2002 to December 2004
 Dealing – Capital Markets
 Clients Servicing and Management
 Funds Management at Branch level
 Payments and Stock Reconciliation
 Branch Accounts, Branch Administrative Responsibilities
 Pay-In and Pay-Out Obligation
 Managing process & legal compliance.
 Interacting with Sales, Credit & Operations teams and identifying the negative areas for business.

3. ACADEMIC CREDENTIALS
Year Qualification Institute
2011 MBA (Finance &Marketing) Periyar University
1997 B.A. (Economics) St. Joseph’s College, Bangalore University
Other Professional Course Completed
 CompletedDiplomainSoftware ManagementfromAptechComputerEducation,M.G.Road,Bangalore,
1997-98.
 NSDL DepositoryOperationsModule
 Capital Market(DealerModule)
 Associationof Mutual Fundsof India(AMFI)
 Done 5 daysBusinessAnalystcourse fromWinprotech –Bangalore,2010
 Branch LeadershipProgramme
Awards&Recognitions
 Service Excellence awardforyear2003-2004 at KarvyStock Broking Limited
 BestBrokerage achievedall IndiaatNetworthStockBrokingLimited2006-2007
 Receivedoutstanding5STARRATING fromInternal AuditDepartmentinITPLbranch – ICICI
 Receive I-RatnaclubawardforOutstandingMobilizationof FixeddepositCA and SA.
 ReceivedbestService CompliedBranchAwardforyear2010 in ITPL branch - ICICI
PersonalDetails
Name : Nandita
Marital Status : Married
FathersName : M Jayaseelan
LanguagesKnown : English,Hindi,Kannada,Tamil &Telugu
Date of birth : 10th August, 1976
Date:
Bangalore Nandita