Narejo Human Resources Rahila Narejo presentation at SkillCity HR Conference on Nov 3, 2010, Mooo!

1. Rahila Narejo
Chief Executive, Lead Consultant
P R I V A T E L I M I T E D
N.H.R.
Growing Businesses...Through People ™
Narejo Human Resources
www.narejohr.com

2. © 2010 Narejo Human Resources2
What is engagement?
Satisfied? Productive?
Emotional
Engagement
Rational
Engagement
NHR - Growing Businesses...Through People

3. © 2010 Narejo Human Resources
38% Higher Customer
SatisfactionLess days off
Perform 20% Better
22% Higher Productivity
87% Less Likely to Leave
4x Financial Performance
43% More Revenue
27% Higher Profits
PROFITS
CUSTOMERS
EMPLOYEES
Why should we care?
NHR - Growing Businesses...Through People

4. © 2010 Narejo Human Resources
What’s the #1 driver of
engagement?
Pay Benefits
 Customer orientation
 Challenging work
 Career advancement opportunities
 Integrity of senior management
 Input on decision making
 Reputation of the company
 Resources to get the job done
 Senior management support of new
ideas
 Manager links employee contribution
to company success
 Manager tolerance for uncertainty and
ambiguity
Top
10
Engagement
Drivers Work
Environment
Learning and
Development
Source: Working Today…Linking People, Business and Rewards, The 2003 Towers Perrin Talent Report.
NHR - Growing Businesses...Through People

5. Follow THE GALLUP PATH ™
ENGAGED
CUSTOMERS
ENTER
HERE
ID STRENGTHS
Microeconomics
A behavioural economic model for organizations
THE RIGHT FIT
GREAT MANAGERS
ENGAGED
EMPLOYEES
ENGAGED
CUSTOMERS
SUSTAINABLE
GROWTH
HIGHER PROFIT
STOCK
INCREASE
NHR - Growing Businesses...Through People

6. © 2010 Narejo Human Resources
“My Boss Is Killing Me!”
NHR - Growing Businesses...Through People

7. © 2010 Narejo Human Resources
Clear goals
Adequate resources
Challenging work
Recognize & praise
Listen & care
Regular feedback
Opp to learn & grow
What manager behaviour
has most impact?
NHR - Growing Businesses...Through People

8. Percentage of Market Value Related to…
1. Brookings Institution analysis of S&P500 companies
2. Kaplan & Norton
38%
38% 15%
62%
Intangible
Assets
19821
19921
20022
Tangible
Assets
62%
85%
2012
?
NHR - Growing Businesses...Through People

9. © 2010 Narejo Human Resources
1980s 2000s1990s
Investors
Asset
Cost
NHR - Growing Businesses...Through People

10. Rahila Narejo
Chief Executive, Lead Consultant
P R I V A T E L I M I T E D
N.H.R.
Growing Businesses...Through People ™
Narejo Human Resources
www.narejohr.com