This document discusses knowledge management and knowledge management systems. It defines knowledge and outlines the goals of knowledge management in organizations, which include making knowledge visible, developing a knowledge-intensive culture, and building a knowledge infrastructure. The document also describes the basic processes of knowledge management - creation, storage/retrieval, transfer, and application. Finally, it discusses research issues in knowledge management and the role of information technology in knowledge management initiatives.

1. Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues Alavi, M. and Leidner, D. E., 2001 MIS Quarterly v. 25 No. 1 pp. 107-136. Presenters: Kang, Sophia and Em, Natalia

2. Motivation and Objective IT Strategic management Organizational theory KMS research Existing literature

6. Creation Modes Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Socialization Internalization Internalization Externalization Externalization Combination Storage (document, e-mail…) Storage (document, e-mail…)

7. Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Storage (document, e-mail…) Storage (document, e-mail…) Knowledge Application Knowledge Application INF 384C’s semantic memory INF 384C’s episodic memory Knowledge Applying Learning Transferring Transferring Knowledge Transfer among Individuals in a Group

8. Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Knowledge Application Knowledge Application INF 387C’s semantic memory INF 387C’s episodic memory Sharing INF 385K’s semantic memory INF 385K’s episodic memory Applying knowledge from group memory Individual learning becoming group’s episodic memory Web of KM Activities INF 384C’s semantic memory INF 384C’s episodic memory