1. On the Job Training Report
29 May 2012
With
Le Passage To India
With a special focus on “Inbound Tourism”
LPTI
Submitted To: Submitted By:
Prof. S. P. Bansal Naveen Verma
Director MTA 4th Sam
IVS, MTA, H. P. University Exam No: 1579
Roll No: 443
2012
Institute of Vocational (Tourism) Studies
Masters of Tourism Administration
Himachal Pradesh University
Summer hill, Shimla- 171005

2. ACKNOWLEDGEMENT
I take this opportunity to express my deepest gratitude to those who have generously
helped me in providing the valuable knowledge and expertise during my training. I would
like to add a few heartfelt words for the people who were part of this training in numerous
ways, people who gave unending support right from the stage the training was started. I
acknowledge my sincere debt to all of them.
I am highly thankful Prof. Dr. S.P. Bansal, Director, Institute of Vocational Tourism
Studies, H.P. University, Summer Hill Shimla for his valuable support and guidance. My
special thanks go to Dr. Chander Mohan Parsheera, & Dr. Sushma Rewal Chugh for their
personal attention, valuable advice and providing constant guidance which has been
indispensable in bringing about a successful completion of the training.
I am thankful to Mr. Ripan Dhawan, Joint Managing Director, Le Passage To India
(UK, INDI & Maharajas’ Express - Head) for having faith and confidence in me allowing me
to undergo six months training programme of their company. How can I forget to mention
Mr. Lokesh Bagga (GM and grand senior – MTA first Batch) with whose reference I was
introduced in this company.
I am grateful to Mr. Anuj Negi (Market Head – UK and my immediate reporting
manager) for his thorough guidance & support right from first day of the training. I shall also
like to specially thank my other colleagues, Mr. Amithabh Goswami, Mr. Md. Kaushar, Mr.
Gaurav Rai, Mr. Ankit and Mr. Rajiv for giving me the required guidance & helping me in
overcoming challenges faced during the Training.
I am indebted to Mr. Antriksh Dhulia, my colleague who was most supportive and
calm in advising and addressing my queries regarding all aspects of the business. Under
his supervision, I was able to learn Travel Assist (operation software) within the first two
months of my training.
I would like to thank Dr. Jaswinder Sharma & all the staff members of Institute of
Vocational Studies without the active support of them it would not have been possible to see
through the end of the project.
Last but not the least; I cannot forget to mention the patience and belief of my family
and friends. They gave me unconditional support that I needed the most at the hardest of
times.
Naveen Verma
MTA 4th Sem.
1

3. Contents
Serial No. Particulars Page No.
1 Acknowledgement i
2 Introduction to Internship 03
3 History behind Internship Programme 04
4 Objectives of Internship Programme 05
5 Job profile 07
6 My Experience 08
7 Company Profile – Le Passage To India 11
8 Divisions of Le Passage TO India 19
9 TUI India 21
10 Go India Journeys 25
11 Luxe India 27
12 ICE- Integrated Conference & Event Management 29
13 Indian Routes 46
14 Mintcentive 51
15 Dakshin Routes 56
17 Shaping Lives - NGO 62
18 Marquee Events 66
19 India Travel Tips 67
20 LPTI Achievements 70
21 Career in LPTI 71
22 About Travel Assist 72
2

4. Introduction
Internships provide students the opportunity to apply
knowledge gained through academics in real life situations. At
the same time they also help students in developing and
honing skills which will help them perform better at work.
One problem commonly cited by employers is that many graduates do not have practical
skills necessary to excel in the job market. They also feel professionalism in students is not
enough. Even though there are a large number of theories on how to motivate employees and
increase profits, it is apparent that education alone is not enough to prepare students for the
professional world. Overcoming these weaknesses will make graduates much more effective
in their careers.
Through internships, students gain experience that makes them stronger. In addition to this,
their work ethic increases, and they become confident in their abilities. Internships also help
students learn about time management, discipline, and effective communication skills. In the
business world, critical thinking is very important. Students must be able to make quick
decisions which are based on logic. Internships teach students how to excel in a plethora of
organizations and industries.
Thus, an internship can be practically any experience that combines learning with hands-on
activity. Interns for members of Congress might do clerical work for free (or for college
credit) ten hours a week, while college juniors who intern for P&G are full-time, paid
members of a professional team. Interns earning their graduate degrees in law or business
might "train" for an employment opportunity after graduation. In other words, internships can
be paid or unpaid, full- or part-time, and short- or long-term. Internships can be formal
programs with lengthy application procedures or informal opportunities that you seek out. No
matter what, an internship offers you the opportunity to acquire practical skills in a structured
environment.
3

5. History behind Internship Programme
The concept of work experience, internships or cooperative education is not a 20th
century development, as many believe. The concept of learning by doing goes back to the
guild system in Europe. The idea of combining work and education in America was formally
initiated in 1906 by Herman Schneider at the University if Cincinati where it was referred to
as cooperative education. Professor Schneider joined the University of Cincinnati in 1903
and began immediately to solicit the interest of the faculty and industrial leaders in the merits
of cooperative education. Schneider was convinced of the efficacy of this concept after
studying case records of Lehigh University graduates, indicating that those who showed
marked engineering ability had worked while attending college.
By 1906, he had convined a reluctant faculty at the University of Cincinnati and
enthusiastic industrial leaders of his plan. He initiated an engineering cooperative program on
a weekly basis, whereby half the students were in the class for a week while the other half
was on the job. The students exchanged positions the next week, continuing this pattern
through their study. By 1920, 780 engineering students were working in 135 different firms.
By 1919, the cooperative plan was adopted by the College of Business at the university.
From its early beginning to today, cooperative education has become an important program
in American higher education and then it was adopted by many other universities of the
world.
4

6. Objectives of Internship
1. Internships will provide students the opportunity to test their interest in a particular career
before permanent commitments are made.
2. Internship students will develop skills in the application of theory to practical work
situations.
3. Internships will provide students the opportunity to test their aptitude for a particular career
before permanent commitments are made.
4. Internship students will develop skills and techniques directly applicable to their careers.
5. Internships will aid students in adjusting from college to full-time employment.
6. Internships will provide students the opportunity to develop attitudes conducive to
effective interpersonal relationships.
7. Internships will increase a student's sense of responsibility.
8. Internship students will be prepared to enter into full-time employment in their area of
specialization upon graduation.
9. Internship students will acquire good work habits.
10. Internships will provide students with the opportunity to earn a salary while pursuing
educational goals.
11. Internship students will develop employment records/references that will enhance
employment opportunities.
12. Internships will provide students with an in-depth knowledge of the formal functional
activities of a participating organization.
13. Internships will provide students the opportunity to understand informal organizational
interrelationships.
14. Internship programs will enhance advancement possibilities of graduates.
15. Internship students will have higher levels of academic performances.
16. Internship programs will increase student earning potential upon graduation.
5

7. Objectives of Internship Programme
Internship program is a very important aspect of our education. Those things which
we do not experience in the class rooms are being taught to us in the internship. So before
going to the internship program I had few objectives which I wanted to fulfill during the
program. These objectives are as follows:
Was an
opportunity to
test my interest
in this field
To develop
skills in the
application of
theory to
practical work
To increase my To acquire
sense of good work
responsibility habits
6

8. JOB PROFILE
Organisation: Le Passage To India
Address: Le Passage To India
E – 29, Hau z Khas,
New Delhi – 16,
India
Profile: Inbound Operations & Sales
Market: UK, INDI – Swiss and Maharajas Express – Luxury Train
Designation: Executive Trainee
Email Id: naveenverma@lpti.in
Tele: 011 – 33005555 ext. 230
Working Hours : 09:30 AM to 05:30 PM (Officially)
Work Days : 05 Days a week, Monday – Friday
7

9. My Experience
02nd Feb’12
This was the day of my interview in Le Passage To India – India’s No. 1 Destination
Management company. I was interviewed by Mr. Ripan Dhawan who selected me for his
team. I was asked to join LPTI on 15th Feb’09.
15th Feb’12 to till date
This was the first day of my training in this company. I was introduced to my UK team. My
reporting manager was Mr. Anuj Negi.
In the first week I was briefed about the company, its core markets and its operational work.
For the first time I realized that we are supposed to read the files not from the starting but
from the last page! In the first week I learnt how filing is done in a proper manner. Also, I
learnt the importance of filing. I learnt that in LPTI a unique software called ‘Travel Assist’
is used for the operations. In this particular software all the information related to the client
are entered such as the accommodation, transportation and sightseeing etc. After entering all
the required information a file code is generated by travel assists which is used as the
reference code of file of that particular client. After that, vouchers are to be raised for the
Hotels and Services for the client and the supplier.
Mr. Ankit and Mr. Rajeev taught me how reservations are made in hotels through central
reservation. Mr. Antriksh Dhulia taught me the operation of Travel Assist. Therefore there
were quite a few things I learnt in the first week which are as follows:
a) Filing in a proper manner.
b) Using Travel Assist – the software used at LPTI
c) Making reservations through central reservation system.
8

10. During the first week I have got a rough idea about various tasks. In the coming weeks I
learnt filing to perfection. I was entrusted with the responsibility of making reservations
through central reservations. I worked on Travel Assist and also make Document kit/folder
for clients.
The voucher kit contains the following things:
a) Cover Letter
b) Itinerary
c) Feedback forms
d) Hotel Vouchers
e) Transportation/Service Vouchers
f) Air tickets (e- tickets) or train tickets (if any)
I interacted with various hotel reservation executives as well as sales managers while making
the reservations which in turn helped me in improving my communication skills. The main
hotels in which we had business were as follows;
a) Delhi – Hotel Crowne Plaza Surya, The Park Hotel, Radisson, Hyatt Regency, The
Taj Mahal Hotel, The Leela Kempinski, Le Meridien Hotel, Oberoi Maiidens etc
b) Agra: Jaypee Palace, Gateway Taj, Le Meridien, Amarvilas – Oberoi etc
c) Jaipur: Le Meridien, Rambagh Palace, Samode Haweli, Oberoi etc.
d) Mumbai – Taj Mahal Hotel, Trident Nariman Point, Grand Hyatt, J W Mariott, etc.
e) Chennai – Taj Connemora, Taj Corromandel, The Gateway Taj Hotel, etc.
9

11. I learnt various things among them being how to feed data in Travel Assist, issue vouchers
for accommodation as well as transportation vouchers, making of Docs for the client, mailing
these vouchers to the prospective person and acknowledging mails etc.
I have also learned about Invoicing which is the most important part of operations as one
mistake can reduce the profitability of the file or even show a file in loss. So it is highly
important that the invoice is raised correctly. The invoice can be raised in any currency;
mainly the invoice is being raised in Indian National Rupees (INR) or else in USD.
I was given my own workstation as well as my e mail ID was made through which I used to
communicate with the hoteliers, transporters, various back offices of LPTI and other
associated DMCs located in various parts of company. I still remember two employee Mr.
Milind Verma (AGM – Jaipur LPTI) and Mr. Saif (Executive – Agra LPTI) with whom I
exchanged hundreds of mails in just three months.
My e – mail ID was naveenverma@lpti.in
By the beginning of May, I got a chance to prepare tailor made itinerary for clients as well, in
the guidance of my seniors and colleagues. Usually I was handling all types of work, but I
was doing much FITs’ of SAGA (a travel agent of UK). I used to collect payment from
clients for their excursions by cash, credit card or by Traveler cheaque.
All my colleagues and seniors are supportive to me and they have shown some confidence in
me, which gives me strength to face all the future challenges. I have always tried to prove
myself best and never let down my seniors’ confidence on me.
During my trainee, I also got chance to work for Maharajas Express – The world’s Second
Luxurious Train. LPTI provide off – board services to Maharajas Express and my Market
Head Mr. Ripan Dhawan look for overall off- board operation of this Train.
Thus I would like to say that the internship program was a fruitful experience for me as I
worked under excellent performers of this trade.
10

12. 11

13. About Le Passage To India:
Le Passage to India is a premier travel group headquartered in New Delhi, India.
As an integrated travel group, it offer the complete range of services associated with
vacationing and travel in the Indian Sub-continent. Its core focus is Leisure Travel and
Destination Management.
It is an award winning travel group committed to providing quality services with
immaculately planned trips that reflect its years of hands-on experience and in-depth product
research & knowledge.
The Le Passage to India travel group through its Strategic Business Units and partners
tour operators world-wide, caters to the travel needs of varied business segments viz,
Individual Travel, Group Travel, MICE, Luxury Travel, Rail Journeys, Soft Adventure,
Charter Operations, Cruise handling , Museum tours, Educational trips, and Wellness
holidays. Its strategic business alliances in the South Asia region extend into the tourism
friendly countries of Nepal, Bhutan and Japan.
Its Strategic Business Units, also echo the quality and consistency of our group
philosophy in their client handling across the subcontinent. Its biggest strength is its people.
Each of the business units prides itself in providing professional travel services.
Innovation in tour
programmes is its constant
endeavour, as they weave the
authentic flavour and essence of
Incredible India, Nepal & Bhutan
in itineraries.
12

14. LPTI’s Mission
• To make "Travel" a truly magical experience
LPTI’s Vision
• To be India's top travel company
• Anchored by Values
• Driven by Employees
• Strengthened by Business Partnerships
LPTI’s Goal
• To be India's most trusted travel company
• Exceed customer expectation of service
• A "wow" on every smile
• Be the employer of choice
• Foster partnerships with client & supplier
• Meet shareholders expectations
13

15. The Le Passage to India Travel Group, is a 50:50 joint venture between Select Group
India and TUI Travel Plc, the world largest integrated travel management group.
Select Group
The Select Group was formally created in 2002, after the Sharma Family disinvested
SITA World Travel to Kuoni Resien, Switzerland. Drawing on the strengths of running
India’s largest and most successful travel venture, The Sharma Family for the next two years
focused on repositioning the Select Hotels brand. In 2004, the family toiled with the idea of
developing a world class retail shopping centre, sowing the seeds for creating Select
Citywalk that opened in New Delhi in 2007.
In 2005 the group Managing Director, Mr. Arjun Sharma joint a team of India’s top
Travel professionals at Le Passage to India. Taking Le Passage to the global platform he
inked a 50:50 joint venture with TUI Travel- The World’s Largest Integrated Travel
Management Company.
TUI Travel Plc
TUI Travel PLC is the world’s leading international leisure travel group which
operates in approximately 180 countries worldwide and serves more than 30 million
customers in over 27 source markets. Headquartered in Crawley, near Gatwick airport in the
UK, the Group employs approximately 50,000 people and operates a pan-European airline
consisting of 146 aircraft. The company mainly serves the leisure travel customer and is
organized and managed through four business sectors: Mainstream, Specialist & Emerging
Markets, Activity and Accommodation & Destinations. In the financial year ended 30
September 2009 TUI Travel had revenues of £13.9bn and an underlying profit before tax of
£366m.
14

16. Mr. Arjun Sharma
Managing Director
Le Passage to India
With vision, business acumen and leadership qualities, he has continuously led the
organization to successfully explore new ideas while building on existing foundations. He is
today one of the pillars of consistent development of the tourism industry, not only in India,
but also the entire Sub-continent. He is especially known for his passion for innovative
marketing in promoting Incredible India.
Current Industry Positions
• Co-Chairman: Confederation of Indian Industry (CII), National Committee on
tourism
• Vice Chairman: PATA India Chapter
• Sr. Vice President: Indian Association of Tour Operators
• Active member of the National Advisor Council of Tourism, constituted by the
Ministry of Tourism, Govt. of India
Immediate Past Positions
• Chairman: World Travel and Tourism Council India Initiative.
15

17. LPTI Top Management Structure
Arjun Sharma
Our Managing Director is a young and dynamic leader, with sharp business acumen and
foresighted vision. To his credit is the re-writing the ethos of travel & tourism business in
India-which many emulate. A philanthropist and perfectionist his diverse business experience
will always help steer our business to innovative heights.
Chander Ahuja – Joint Managing Director
His extensive knowledge of the German speaking travel markets of over 25 years has been
instrumental in the LPTI team effort to create and design new and innovative travel concept
tours to India. Having stayed in Frankfurt for many years is an added advantage to his
marketing skills for the region. Chander heads the German speaking markets business at
LPTI.
Deepak Bhatnagar - Joint Managing Director
The LPTI footprint in the charter market of Goa has gained suitably with his new &
innovative approaches. With over 25 years of hands on experience, he is also our key
marketing specialist for the Eastern European markets.
Madhu Sudan – Joint Managing Director
With over 20 years of experience, Madhu has been the key force of the America’s business
for LPTI. His extensive product knowledge and flair for creativity are valuable assets for the
business.
Ramesh Punjabi – Joint Managing Director
With over 35 years of expertise in travel and tourism. He is our face in the Spanish &
Portugal markets that demand a very high degree of specialization in tour programmes.
16

18. Ripan Dhawan – Joint Managing Director
With 25 years of expertise in the English speaking markets, Ripan handles business from key
European markets. He is currently also incubating a full fledged adventure vertical for LPTI.
Sanjay Logani – Joint Managing Director
With about 30 years of extensive product knowledge, Sanjay has been associated with the
French market for many many years. His flair for newness also allows him to innovate and
constantly bring in new ideas for further enriching client experience.
Khalid Khan – Executive Director
With over 30 years of experience, Khalid is the face of our brand in Rajasthan. His extensive
product knowledge of the region is a valuable asset for the business.
Sunil Kundu - Senior Vice President
With over 25 years of experience in the European markets, his keen eye for detail and
meticulous planning are a big strength.
Bhaskar Dhyani - Senior Vice President
An adept hand in the European market with extensive industry knowledge spanning over 30
years, Bhaskar heads our travel operations for the Greek markets.
Qamar Zafeer - Asst. Vice President
With exposure to sales, marketing and operations for European markets, Qamar handles the
business from Italy and Scandinavian markets.
17

19. LPTI Advantages
Knowledge Bank & Experience: Their core team’s extensive hands on experience in the
tourism industry is truly a bank of information, they rely on to give their client enriching
India, Nepal and Bhutan experiences.
Creativity & Innovation: In order to give clients new experiences their team is constantly
innovating and adding more value to tour programmes. Ensuring an opportunity for client to
take in more and more unique Indian flavours be it interactions with local communities or
treading the lesser known hamlets / destinations during a tour.
Safety: One of their prime concerns is to ensure high safety standards are followed at the
workplace, with associates and partners. All clients traveling through LPTI are provided
Public Liability Insurance Cover of over One Million Dollars.
Customization and Flexibility: They understand that each partner has unique needs and
they go the extra mile to fulfill them. They design tailor made programs that reflect years of
experience and in-depth product knowledge & research.
Comfort: Their trusted supplier / partner network of transport, hotels and restaurants and, of
course, specially selected tour guides makes traveling comfortable, enjoyable, safe and
hassle-free.
Reliability: The local knowledge available at their offices across their network enables them
to guarantee efficient, high quality service at very competitive prices.
24 x 7: Yes, their Head Quarters in New Delhi are open 24 x 7. Clients can always reach out
to them in time of need, for information, assistance or emergencies.
18

20. Divisions of Le Passage TO India
LPTI handles the core business of group tours and brochure programmes
mainly focused on major source markets like North America & Europe. We
also manage various charter operations through this division.
• info@lpti.in •www.lpti.in.
TUI: TUI Travel is the outbound and domestic arm of Le Passage to India.
We have an impeccable reputation for quality services in Indian &
International Holidays, Incentive travel, Special Interest Tours and
Conference Management. Choose from thousands of great holiday options
and you are assured a holiday you will cherish for a lifetime.
• www.tui.in
Go India Journeys specializes in business events, customized holidays and
special interest tours from the Australasia region and UK. The hotel portal of
Go India Hotels is a comprehensive B2B platform for FIT hotel reservations
in India.
• info@goindia.co.in • www.goindia.co.in
Luxe India brings to you luxury holidays in the sub-continent. Indulge your
passion, arrive in a private jet, travel in a limousine or a yatch, the Luxe La
Concierge services will weave magic in your holiday experience.
• info@luxeindia.in • www.luxeindia.in
Mintcentiveis a boutique incentive house that offers “out of the box”
solutions for corporate houses to tailor-make indelible holiday experiences
with an authentic Indian flavour.
• info@mintcentive.com • www.mintcentive.com
Intercruises: We are also the India partners for cruise & shore handling of
Intercruises, a global company that is a specializes in offering assistance to
various cruise lines for shore-side & port services.
ICE India has expertise in handling large international conventions and
events. This SBU is also the division that handles our marquee events.
• info@iceindia.in • www.iceindia.in
19

21. Dakshin Routes: Dakshin Routes is a boutique inbound tour operator for
Southern India. We believe in providing “Experiences” than just holidays
through our wide range of innovative products, local expertise, insight to
local lifestyle, cuisine, culture and artforms.
• www.dakshinroutes.com
PureQuest Adventures: PureQuest is niche brand that aims to address the
travel needs of adventure and experiential tour enthusiasts. Products range
includes - cultural immersion, active holidays, hard adventure, volunteer &
special interest tours. Le Passage to India & TUI China are the founding
companies.
• www.purequest.com
Pash India Golf: Pash India, a niche golf tourism brand of the Group,
promoting golf tours in India and across the globe. We combine the best of
golf and travel to create an incredible golfing experience. A member of the
IAGTO, London and associated with many prestigious Golf events.
• www.pashindia.com
Hotel Beds: Hotel beds Accommodation & Destination Services is a leading
B2B provider of incoming travel services to travel trade worldwide. Active
in 2500 destinations, 3,000+ tour operators and 20,000+ travel agencies put
their trust in our expertise. A part of TUI Travel PLC Group.
Strategic Partners
Malla Travel & Trek Services, Nepal: Malla Travel & Trek Services is one
of the leading tour operator of Nepal and has a strategic partnership with Le
Passage to India. Offers unique adventure, cultural, special interest, spiritual,
spa & wellness tours in gorgeous Nepal.
• www.mallatravels.com
Druk Travel Services, Bhutan: Druk Travel Service is a firmly established
DMC providing comprehensive tour packages to discerning travelers in
Bhutan. DTS has a strategic alliance with Le Passage to India Travel Group.
The holiday options range from culture, spiritual, trekking, adventure,
special interest and festivals.
• www.dtsbhutan.com
Asahi Travel Services, Japan Asahi Travel Services, Japan promotes
Outbound tours to India, Nepal, Bhutan, Sri Lanka, Bangladesh, and
Maldives. The company offers tours on the Buddhist Sectors & World
Heritage Sites of India and Business Incentive Tours to India, Nepal and
Bhutan.
20

22. “A beautiful journey through time”
Its journey began in the summer of 2005, 7th of April, a historic day for the travel and
tourism industry when a 50:50 joint partnership was signed between the world’s largest
travel group, TUI AG and Le Passage to India, India’s leading leisure travel group. This
embarked the inception of TUI India as a part of the beautiful World of TUI.
TUI across the globe has always believed in quality and innovation when it comes to
holidays. As one of the world’s largest leisure travel company, TUI focuses on maintaining
highest quality standards to ensuring that every single holiday that its client take captures
memoirs of smiles and cherish-able reminiscences. Its innovative travel packages make sure
that every holiday is packed with unparalleled fun and exclusivity, blanketed in ‘Quality’ to
craft extraordinary moments especially for Traveller. With the world’s largest travel group at
disposal and thousands of great holidays to choose from, one can assured a holiday that will
cherish for a lifetime.
At TUI India, their endeavor is to make travel easy for traveller, so he/she can
experience the beauty and wonder of our unique planet. So, a traveller leave the known
behind and walk towards the unknown and in the process discover it.
21

23. Sectors:
TUI business is grouped into four sectors, comprising many of the best loved and market-
leading travel brands worldwide. The four sectors they operate in are:
• India and International Holidays
• Incentive Travel
• Special Interest Tours
• Conference Management
Expert service
At TUI India, experts plan exclusive holidays, keeping client’s aspirations and needs at the
center of the planning process. They stand determined in their mission to bring a smile on
people’s face which is why with them; client will always travel with a smile.
All their travel packages are designed to take client/traveller right in the throes of local
culture and history. The itineraries are perfectly balanced, such as to make client feel the
pulse of the destination. Their experiences are so enriching that when a client come back
from his/her holiday he/she already feel like a native of the place. So delve a little deeper,
look beyond the obvious and bring back lasting memories as with them, there can never be a
dull moment.
TUI Advantages:
100% Confidence – When clients book with TUI they can rest assured that they are in safe
hands. TUI India is a part of the TUI group, world’s largest travel portal. They value every
single penny of client therefore with them client get access to thousands of great holidays
along with the best deals.
22

24. Flawless Services – TUI boasts of an impeccable reputation in providing quality services in
India and abroad. With TUI what client will get is a hassle free vacation. Not only this, they
have a helpline service to answer client’s queries.
Their Promise – They give 100% to all their customers and endeavor to make their holiday
perfect. However in unlikely scenario that their expectations are not met whilst on holiday,
their Guarantee has covered client. If client inform them within 24 hours, they will work with
their partners to make it right within 24 hours or they will reimburse a portion of holiday
package to client. The Money Back Guarantee* is applicable to all their itineraries under
‘Real European Experiences’ and ‘Family Club Holidays’.
(*conditions apply)
Value for Money – They are constantly working towards selecting the best products
indicating a right balance of Quality and Cost.
Product Innovations – At TUI they understand that everyone has a unique requirement and
they go the extra mile to fulfill them. They are constantly innovating their itineraries to keep
abreast of changing times to provide fun filled holidays for families.
Experience and Knowledge – With years of experience behind them, TUI get to client the
best holidays possible. Their unrivalled experience allows them to implement high attention
to detail in the holidays they design for client.
23

25. Holiday Experts – They have a young, ambitious, enthusiastic and result oriented team. All
their experts are destination specialists and bring together their exhaustive knowledge in
planning holidays for client. They believe in happy customers and more than anything,
unforgettable holidays. This is what drives them.
An award winning travel group
Its parent company, Le Passage to India, has for the last four years won the National Tourism
Award, The Times Travel Honors and several other accolades for its innovative travel
management skills and delivery of quality services
At TUI, they don’t only plan great holidays, but they also do whatever they can to
help the under-privileged of our society. In July 2010, they set-up their Corporate Social
Responsibility department. Designed and mandated to operate as an independent unit within
the Le Passage structure, its task was to empanel grass root level NGOs working for the
upliftment of underprivileged children. TUI also recognized issues like animal welfare and
environment conservation which they believed required attention. With the institution of the
CSR department, they aimed to make it possible, for tourists to participate in well planned
activities adding meaning and fulfillment to their experience. And thus was born Le Passage
Travel Foundation - Shaping Lives, a pioneering CSR initiative in the arena of travel industry
by Le Passage to India.
24

26. Go India Journeys started operations in April, 2005 and is a strategic business unit of
the award winning Le Passage To India Travel Group. GIJ is managed by a well knit
motivated team of committed people who have a wealth of experience, in-depth knowledge
of the business and unspoken passion to promote tourism in the Indian sub-continent. The
philosophy is simple and aims to apply strong management practices in an atmosphere of
collaboration and intellectual honesty. Each of us has the ability to remain flexible, pro-
active and adaptable in our understanding to find quick value-add solutions for our partners.
Our attributes have helped us grow as one of the most reputed inbound operators in the
Indian Tourism industry. Our mission statement is to offer unmatched level and quality
tourism services with competitive conditions and listen closely to the needs of all our
associates. Our staff works 24/7 to ensure utmost care and prompt response to all your
complex requests. It is our specialization to tailor make itineraries to suit your interest, taste,
time at disposal and budget.
25

27. They believe, their biggest strengths come from our years of hands-on experience in the
business that not only give their clients the confidence to give them repeat business year after
year but also benchmark with the highest global standards they have come to expect from
them.
• Transparent & competitive pricing
• Creative tour programs with value for money
• Personalization
• Quick turn around
• High quality of service
GO INDIA ADVANTAGE -
Young and Dynamic Team - The Company attributes its uniqueness in the industry to the
character of its people, and its foundations of loyalty and trust. Our team is young, highly
motivated and has extensive product knowledge.
Experience - The company's strength come from years of hands-on experience in the
business that not only give their clients the confidence to give repeat business year after year
but also benchmark with the highest global standards they have come to expect from Go
India Journeys.
Strong Network - Our network strives towards excellence in providing a travel experience
of unsurpassed comfort with the power of their local expertise having uniformity across . We
have over 20 owned offices and a large associate network across the subcontinent.
Unique Product - Our handling reflects years of experience and in depth research and
intimate local knowledge.
Reliability – We are available 24 x 7 to assist customers.
26

28. LUXE INDIA brings the finest collection of exceptional holidays and extra-ordinary
experiences throughout the Indian Subcontinent, with special handling through their unique
Le Concierge service. Whether client dream is to hire a private jet, stay at choicest boutique
hotels, luxury hotels or designer hotels, have a close encounter with wildlife, enjoy a game of
golf or simply indulge in exotic therapies in recommended Luxe-spas, Luxe India’s
dedicated team will ensure client a hassle free holiday while he/she experience
unprecedented levels of service and luxury.
LUXE INDIA specializes in creating bespoke luxury experiences throughout the
Indian Subcontinent. Its specialty is to turn normal run-of-mill trips into memorable
experiential journeys, fine tuned to clients specific preferences, in order to ensure that no
expectation is left unmet.
27

29. With caring eye of their Concierge, a locaphile, who is ever happy to share his inner passion
and unique local haunts, local cuisines & shopping experiences, Luxe deliver out-of-ordinary
and enriching travel experiences to the discerning traveller- be it arranging a private jet, to a
close encounter with wildlife or meeting a Maharaja, to a personal shopper for jewels and
designer apparel to exotic therapies culled from ancient Ayurveda, staying in luxury Hotels
or Palaces, to their friendly Butlers, who travels with the clients on local train to guide
clients, services them and on overnight journeys lays-out, fret-linen beddings on the bunk on
a local train run by the Indian Railways.
Launched in 2006, Luxe India has had the privilege of offering its services to eminent
personalities from across the world. Esteemed guests include the rich and famous, corporate
honchos, film producers, actors and fashonistas. With an extensive network of their own
offices across 19 major cities in India and with over 30 ground agents in smaller towns &
cities they cover India extensively. They now have our own presence in neighboring
countries i.e. Nepal & Bhutan, where they have established their own offices with most
professional and dedicated team.
The Itineraries are carefully planned to provide a relaxed and culturally rewarding
holiday and offer the time to enjoy and relax as well as to explore. Interaction with local
families, home visits, cultural shows, souvenir-hunting and insights into rural India —
everything is selected to match the discerning tastes of elite traveler.
They offer a personalized welcome kit to the clients, which include travel documents,
an itinerary and an essential hand-book on how to make their holiday a truly unforgettable
experience.
28

30. Today, companies in India and across the globe have started holding meetings & conferences
on and off sites, have adopted travel incentive schemes as an integral part of the company
strategy; are widely conducting product launches and activations to enhance brand visibility,
and are interested in organizing events at exotic and mesmerizing destinations and venues
within India and overseas. To ensure that these are successfully organized, client will
definitely want a company worth the trust and experience.
They are a division of Le Passage to India- India’s leading destination management
company and part of TUI Travel PLC- one of the world’s largest travel conglomerate.
TUI Travel Plc. is one of the world’s largest travel organizations operating in 180 countries
across the globe. It is offering its services to more than 30 million customers in over 27 key
source markets and employs more than 65,000 employees. TUI Travel is committed towards
providing customers with a plethora of travel options when it comes to differentiated and
flexible customized travel experiences.
The Le Passage to India Travel Group is India’s premier travel company with core
businesses in Destination Management and Tour Operations. As an integrated travel group, it
offers a unique range of services through its strategic business units (SBUs), dedicated
towards various travel segments within the subcontinent and across the world. In the year
2005, Le Passage to India entered into a 50: 50 joint venture with TUI Travel PLC.
29

31. ICE- Integrated Conference & Event Management is a group of specialists in handling
Destination Management, Conferences and any type of Event Management experience, by
strategically focusing on every channel in the supply chain. They provide with a complete
framework with specific attention to detail of clients conferences, meetings and events with
their professional services specializing in Sports Destination Management Services.
TUI Meetings & Incentives is the Meetings & Incentives division of Le Passage to India.
Over the last six years since its inception, TUI- Meetings & Incentives enjoys immense
popularity for the quality of its services rendered in the space of Corporate Meetings, Events,
Incentive travel and Special Interest Tours at exotic locations across the world.
TUI – Meetings & Incentives is now merged with ICE – Integrated Conference &
Event Management. Headquartered in Noida, National Capital Region of Delhi, They are a
one stop shop for all the MICE- Meetings, Incentives, Conference and Event requirements
within India and overseas, enabling the client to contact and coordinate with one relationship
manager paving way for better understanding and proper coordination of any meeting,
conference, event or incentive travel.
They use bricks over bricks to build strong foundation of the conference, meeting,
event industry and travel industry. They are at service round the clock. They provide services
of a Professional Conference Organizer, Professional Event Organiser, Corporate Meeting &
Incentive Organiser and Destination Management Company including Sport event
destination management services within India and overseas.
They believe their biggest strength comes from the years of hand – on experience in
the business that not only gives the client the belief to rely on them , but a benchmark with
the highest global standards that have come to expect from the World Of TUI.
30

32. Services Offered
More & More organizations worldwide have begun to realize the need for top of the line
professionals to manage their numerous Conferences, Meetings, Events & Incentives. They
at TUI-ICE offer clients services of Professional Conference Organiser, Professional Event
Organiser, Corporate Meeting & Incentive Organiser and Destination Management Services
(DMC) for all clients MICE requirements. Their endeavour is to provide clients with
professional business environment that combines knowledge and expertise in organising
conference, meetings, events and incentives in India and across the world. They aim at
relieving client of all the organisational and logistic aspects of client’s events thereby
enabling client to concentrate on the technical aspects.
They are a group of specialists, a one stop shop aimed at meeting all clients’ needs.
From the time of selecting the perfect venues and accommodation to the caterers, from the
cultural shows to entertainment and group activities, from the pre- bid stage to the review and
closure, the initial budgeting to the financial closing they will stick to client all the way
through.
“Their Aim Is To Craft a Truly Exquisite Experience When With Us”
Their approach is systematic & methodical; their team is trained to sketch the
conference, event, corporate meeting and incentive based on a clients individual needs.
31

33. Their team of experts will assist client with:
1. Destination Management Services
They understand that no conference, incentive or event is complete without a perfect
hospitality rendered. As experts in the field, they boast of having the best “Insiders
Knowledge”. So, whether the conference is a domestic or international one, they partner with
the client to ensure that they create memorable events for the participants.
As a Destination Management Company, They provide various services:
• Choosing suitable Accommodation – Depending on the customer needs, they assist in
selecting the most appropriate accommodation within India and overseas considering
the event/conference, budget, room category, room requirement, and proximity from
the venue.
• Accompanying Persons Programs – When the customer or the team is busy in a
conference, meeting or team building activity, they assure that the accompanying
person has a great time as well. Be it the spouse, friends or children, they will have
stories to share in the evening. Keeping in mind the current trends and profiles of
visitors, they work together to present client with some unique programs and
activities such as spa and wellness, shopping, cooking demonstration, art of living,
meditation, Bollywood, international folklore shows, taste of international cuisine and
many more!.
• Tours and Sightseeing - They offer specialised and custom created tour packages
offering a range of local and national sightseeing options for various tours categorized
as “Local City Tours”, “Pre & Post Tours” & “Excursion” tours that cater to all
different tastes.
• Airport Facilitation – They can arrange for Special meet & greet services for all
delegates/guests arriving at the Domestic and International airports to make them feel
absolutely special. They will be well taken care of as they will have their tour
managers for assistance in transfers to hotels of stay.
32

34. • Airport Transfers – They can arrange to provide airport – hotel & vice-versa transfers
offering choices of medium cars, large cars, luxury cars, mini coaches & large
coaches to cater to all possible requirements.
• Shuttle Services – They can arrange to operate shuttle services between the venue of
the conference/ event and the hotels of stay for clients guests/delegates in India and
overseas.. They can create a shuttle route plan and select vehicles in a manner that
will maximize utilization of vehicles while simultaneously minimizing waiting time.
• Air Ticketing – Booking air-tickets for a conference or event has now become hassle
free. They are a one stop shop for all travel services including air-tickets. They have
an IATA approved ticketing division that can negotiate prices for international and
domestic airlines.
• Official Airline Carrier – If the need may arise they also assist in appointing an
official airline carrier for a conference, incentive or event for both Domestic &
International delegates.
• Foreign Exchange Counter – For the convenience of the international delegates there
can be a foreign exchange counter placed at the Registration area at the Venue, during
the conference or the event in India.
(Please make a note that the counter is subject to prior approval from the venue & the
RBI guidelines)
• Medical Assistance – For the safety of the delegates and to attend to any Medical
emergencies on site, there can be a provision of a doctor and a Medical assistant at
the venue of the conference, incentive or the event.
• Hospitality Desks – A special hospitality desk can be designated at the venue during
the conference, incentive or event for any assistance to be provided to the delegates
and guests.
• Overseas Promotion –Assistance in the promotion of the conference or event can be
provided with the vast overseas network spread across more than 40 countries in
Asia, Europe and Africa.
33

35. Technology:
Travel Assist: This comprehensive accommodation and tour management application
enables them to effectively manage end to end business equipment right from stage of
enquiry till the balance sheet. It helps in accommodation management of all business
segments right from FIT tours, GIT tours, Series Tours, Ad Hoc, Charter to excursion
management. This application is seamlessly integrated with Oracle Financials ERP.
2. Corporate Meeting & Incentive Organiser
TUI- Meetings & Incentives offer client with the opportunity to motivate their channel
partners and employees with distinct tailor-made, ingenious, incentive programs. Meetings
and Incentives are particularly productive in inspiring locations and at TUI they help client
choose and identify such locations. They take care of the logistics and the organizing, so that
clients are relaxed and completely hassle-free to concentrate on enjoying client’s conference
and event. They ensure clients get the right environment for the meetings and therefore they
organise everything right from the hotel selection, selection of meeting room, team building
activities, catering services, technical equipment, brand display, corporate gifts, product
exhibitions and much more.
They strive to make the incentives tour offbeat and unconventional. They make a note of
clients’ objectives for the tour and then design the tours and execute them flawlessly.
They’ve organized rustic picnics, corporate events, meetings & presentations, cultural
activities, musical extravaganza, river & luxury cruises, sports activities, sightseeing options,
exclusive gala dinners, theme parties, international folklore shows, unusual excursions and
personalized itineraries besides the regular team building and entertainment activities.
34

36. 2.1 Their Scope of Services includes:
A. Corporate Meeting
They will handle and organise corporate meetings right from online, onsite
registrations to the end review including venue selection, monitoring the budget, liaison with
vendors, sponsors and other stakeholders, production support in terms of Audio visual
equipment, layout, design, lighting, providing manpower, language interpreters and provide
with their pre and post conference facilities as well.
B. Theme Events/Social Programs
They plan, conceptualize and organize theme evenings/gala nights after the
conference to ensure that the attendees are offered a complete entertainment package. These
include local cultural performances, international folklore shows combined with local cuisine
experience, musical extravaganza and other entertainment activities.
C. Team Building Activities
They can arrange various team building activities and offbeat locations to make sure
that clients team is highly motivated and the memories go beyond the travel period.
D. Personalized Souvenirs
They assist in selection of special customized souvenirs/ give-away for the guests.
E. Branding
They also facilitate with printing & branding for the meeting/ event and tour
including Banners, standees, brochures, baggage tags, signage etc
F. Confidentiality & Security of Data
All the information/data given or obtained in reference to the convention would be
kept confidential and shall be disclosed only to the authorized person.
35

37. G. Customized Itineraries
Assist clients group with the most appropriate itinerary in terms of suggested duration of stay
/ selection of restaurants / must see sightseeing options & effectively weave in the
‘Experience’ & ‘Wow’ factors to get maximum mileage on the motivation of the participants
as also the team spirit & bonding between the guests. Clients can add any idea they have to
make the tour suit their unique style and budget.
H. Special Contracted Rates
With their buying clout owing to volumes of business, they negotiate special airfares for
groups with the respective airlines directly, for the most economical rates, Work out the most
convenient air routings, keeping travel time & distances to the final destination, Recommend
& offer the most value for money hotel deals, keeping in mind the location & category of the
hotel, Keep clients informed & constantly updated on promotional fares & deals that may be
offered by the airlines & hotels for more cost effective travel. In short, best to give value for
money to match clients’ budget.
I. Visa Facilitation
As a standard policy for all large groups, they try and fix up a meeting with the respective
Embassy / High commission prior to commencement of the group for the smooth facilitation
of visas ensuring maximum visa approvals with the minimum documentation from the
participant.
J. Handling / forwarding & back office processes
They send regular mailers to build up the momentum of the contest to achieve maximum
participation. Collection, follow ups, delivery & distribution of passports, will be coordinated
in their office leaving clients office completely hands free.
36

38. K. Professional panel of Tour Managers
All groups have a TUI professional escort per departure location to facilitate not only
the smooth functioning of the tour, but also to handle any emergencies which may occur
during the tour.
They believe their biggest strength comes from the years of hand – on experience in
the business that not only gives the client the belief to rely on them , but a benchmark with
the highest global standards that have come to expect from the World Of TUI.
3. Professional Conference Organizer
They provide innovative Conference Management, by placing their experience to work. They
ensure that the burden of the conference is taken right off the shoulder of their client by
providing tailor made solution for every aspect of the conference and monitoring and
reviewing it time to time.
Their in- house specialists look after every aspect of the conference planning from the
pre conference arrangements to the post conference facilities.
3.1 Pre- Conference Formalities
Their team of experts helps in:
• Providing professional expertise & assistance in preparing and collating the bid
document.
• Facilitation of easy clearances from government bodies
• Assessing the need of a strategic alliance with the Ministry of tourism & national
carrier within India
• Offering comprehensive marketing solutions from concept, strategy and creative
development to production and implementation
• Detailed Budgeting of the conference to the minutest details and constantly
monitoring it
37

39. 3.2 Conference Management
They provide customized support based on individual needs:
• Venue Planning: They assist in selecting a venue for the conference, handling onsite
operations, space management & banqueting.
• Financial Control: They constantly monitor the budget with an effective accounting
system
• Press Assistance: They assist in Media briefing for the conference along with pre &
post event press releases.
• Secretariat & Staffing: They provide special Business centre services with dedicated
manpower to handle queries for the conference. They also facilitate in organizing
specialized language interpreters for onsite query handling & man power for event
ushering.
• Conference Registration: They have invested in the best online conference
registration software to enable online delegate registrations.
• Liaison: As a conference organizer, they not only provide services to organise the
conference but they also liaise with vendors, sponsors and other stakeholders related
to the conference.
• Production Support: They provide full production support for the conference in
terms of Audio visual equipment, layout, design, lighting etc.
• Catering: They ensure that apart from a well organized conference, the delegates get
the best of the catering services. They plan cost effective & balanced meals during the
conference that brings out the local flavor & caters to delegate preferences.
• Give Away: They assist in selection of special customized souvenirs/give aways for
the delegates, speakers and guests aligning with the theme of the conference. Their
association with various NGO’s enables them to source articles/gift items from them
which they offer as souvenirs to the delegates and visitors.
• Social Events: They plan, conceptualize and organize theme evenings/gala nights
after the conference to ensure that the delegates are offered a complete business cum
entertainment package at the conference within India.
38

40. 3.3 Post Conference Formalities
Their services of the conference & event management extend right up to ensuring that the
host is given full support in winding up post conference closure.
• They provide Post conference documentation including administrative services to the
client
• They help in closure of all accounts with the client, vendors and other stakeholders
• They also assist in publication & distribution of post meeting reports of the
conference.
They work from scratch to the end to make sure that the conference is well organized and
leaves a good impression with the delegates, speakers, guests and other stakeholders.
Their Technology
They use Events Pro! Software for handling all the conferences. The software offers
user friendly interface to the delegates that allows them to register for the conference, choose
sessions, fix appointments, make itineraries, book travel, make secure online payment and
even generate invoices to claim re- imbursements from companies or sponsors. The system
comes with in- built triggers & checks that enable them to ensure that the delegate, sponsor
and exhibitor never miss an important deadline. Even reminders for updates on information,
conferences, extract submission, payments and more can be programmed into the system.
4. Professional Event Organizer
Events are said to create and leave an impression in ones heart, whether it is clients
Corporate Events, Marketing Programs or even clients Personal events. Their professional
event planners coordinate, manage & execute the special event in India and overseas and
make it an unforgettable one.
39

41. They understand client requirements and use careful analysis, meticulous planning
and innovative creativity to bring the ideas to reality. They are able to manage every aspect
of the event - from the concept all the way through to execution. They not only ensure that
the event is perfect, but also take care of all the logistical requirements.
Their services include:
• Mapping the project scope
• Defining, controlling and monitoring the budget
• Assistance in selecting and reserving the event venue
• Theme Development and logo designing
• Partnering with production companies to design innovative staging and graphics
• Procuring unique, personalized, theme-supportive gifts, souvenirs, giveaways.
• Planning entertainment options
• Selecting Mike Coordinators, Anchors
• Assistance in arrangement of support staff, ushers/ volunteers etc
• On-Site Management
• Logistics management in terms of fabrication and designing
• Audio-Visual, Lighting & Sound Set Up
• Liaison with all vendors
40

42. 4.1 Corporate Events
Their extensive and trusted supplier network means that they are able to deliver interactive
and authentic events which exceed client expectations.
• Whether it be a press conference or a seminar, their creative ideas and exciting
themes are always relevant to the organisation and the strategic objectives.
• They offer varied choices of organizing dealer meets and incentive tours for
rewarding and inspiring the stakeholders of a company.
• Content employees are great assets to companies. Amuse them, motivate them or get
the best out of them through their motivational programmes, employee offsite
options, and many more.
They are filled with original & innovative ideas to ensure extraordinary outcomes in the
events which drive the organization forward.
4.2 Marketing Programs
They create events that are a platform for providing a tangible experience of the company’s
vision and message. To ensure complete integrity in conveying this message, they oversee
every detail of the event, working with suppliers who are able to deliver the best of what the
brand message requires.
• Advertising services: The success of a brand depends on how the brand is able to
connect with its customers. They assist in planning and executing effective
advertising campaigns and P.R Activities to maintain the brand visibility in the minds
of its customers.
• Brand Promotion Services: Marketing does not only involve communication to the
customer, but it involves communication to the right customer at the right time and by
the right people. They make sure that they take clients brand to the right customer by
organizing Road shows, grand opening events, concerts, product launches, mall
activations etc.
41

43. 4.3 Personal Events
Personal events are said to be the closet to the heart. They make it a perfect one. Their
professional event planners will assist clients at every step to ensure clients event is more
than perfect. Be it gala dinners or theme parties, they customize everything to suit the needs
and desires of their clients.
5. Sports Events Destination Management Company
They are champions in what they do. They are specialists in providing hospitality and travel
services to the country’s most talked about sporting events namely the FIH Hockey World
Cup 2010 as the official travel partners, Common Wealth Games Delhi 2010 as the Games
Travel Office. Their group company also handled the ICC Cricket World Cup 2011 as the
official travel partners.
They understand sports intrinsic popularity among the consumers and the desire to be
there. They partner with event owners and the right holders to assist them in achieving their
business objectives. They at ICE have a dedicated team that is round the clock ensuring to
root clients brand in the event and deliver flawless services to the athletes, participants &
guests.
They offer services to their clients, from VIP’s and sponsor guests to executive
groups and prize winners, from participants to accompanying persons and even fans, they
look after each individual. They tailor make their requirements to ensure they have flawless
experience of Indian Hospitality. Their team is equipped to handle queries with great care
and ensure the complete satisfaction of spectator visiting the games.
42

44. Their services include:
• Operations of a Games Travel Office
• Air Ticketing
• Accommodation Services
• Travel Services including local transport
• Airport Facilitation
• Designing of the shuttle service Map
• Hospitality Desks
• Accompanying person programme
• Tours and Sightseeing with special packages
• Pre & Post tours
• Spectators Booking
• Overseas Promotion
• And many more...
Their world class software and web applications are a support to their program
logistics, enabling them to organize the event with both professional and creative flair. Their
job is to ensure that everyone concentrates only on enjoying the game, while they take care
of all the arrangements.
43

45. Corporate and Social Responsibility
They firmly believe that it is their responsibility to provide benefit to the community where
they work. Their group company-Le Passage would be the first and perhaps only travel
business to have a dedicated foundation for social, environmental and ecological upliftment
projects. It specially aims at improving child and animal welfare.
Few of their initiatives in serving their community include:
• The Organization supports Wildlife SOS; and is dedicated to conserving and
protecting the environment and wildlife
• They Organise Blood Donation Camps with the help of Rotary Blood Bank
• It is thus deeply associated with CHINTAN Environmental Research and Action
Group, an NGO based in Delhi
• They make all efforts to preserve the local customs, culture and cuisine.
• They source souvenirs’, articles and gift items prepared by children in various NGO’s
who are associated with them and also recommend the same to their clients.
• Voluntary contribution by all staff of the organization was organized aiming to collect
enough money to sponsor 08 differently abled children.
• They try their best to make their meetings- green meetings with minimal use of paper.
• They recommend the use of recycled/ hand made paper for stationery and other
publicity items during conferences.
Their company is consciously aware and
pro-active in its attempt to promote green
ventures amongst its employees and its
business. Their company was also
awarded the “Galileo Award 2007-08” –
for Best Corporate Social Responsibility
Initiative.
44

46. Green Meetings
A green meeting or an event is a gathering or an assembly of people for the purpose of
exchange of knowledge while incorporating environmental considerations to minimize its
negative impact on the environment. Their team ensures that the conference is
“Environmentally Friendly” while it continues being the talk of the town.
"GO GREEN – 10 EASY WAYS" – Here are 10 easy tips they apply to any meeting to make
it more environmentally responsible.
• Use paperless technology Instead of sending paper invitations, send E-mail and/or set
up a website. Make all copies two sided or offer any information and materials to
those that request it via E-mail, Pen Drives, Rewritable Cd’s etc.
• Recycle is the Buzzword: All printed materials published on recycled paper, using
vegetable-based inks, and on both sides of the page.
• Re-use is the Key: Use reusable Badges, Backdrops & sign boards that can be used
for future conferences. Have “Re- Use” collection bins for the badges.
• Jute is the Newest Fad: Whether it is the badges or the Conference bags, folders , go
green - the “Jute way”.
• Recycling bins at meeting rooms: Provide recycling bins for paper, cans, and plastic
in meeting rooms.
• Donate Un-used food: Consider donating un-served food.
• Eat Green: Include vegetarian meals in clients’ conference. Ensure the vegetables are
local & seasonal.
• Speaker & Presenter to go Paperless: Ask client speaker & presenter to reduce the
number of handouts. Encourage the conference proceedings to be given out
electronically.
• Green Giveaways: Lay emphasis on green, recycled, durable, reusable giveaways at
the conferences or events.
• Spread the Theme: Let the delegates, suppliers, vendors know that the theme for the
conference is Green. It is surprised at the response received from them.
45

47. The launch of Indian Routes by the Select Group marks the coming together of
India's top Travel Specialists with a collective experience of over a hundred years in inbound
tourism in the Indian Subcontinent.
The focus is on Designer Tourism and Responsible Tourism with uniquely crafted
programs to suit the discerning traveller - whether he is travelling individually or is part of a
Corporate Incentive or a Special Interest group.
They offer their guests superb care and attention, years of expertise, and privileged
access to enriching experiences. They also leverage pricing among other strengths of a large
hospitality conglomerate.
With its Head Office in Delhi and branch offices in Mumbai & Chennai, Indian
Routes has 30 carefully selected associate offices throughout India, Nepal, Bhutan and Sri
Lanka.
Vision
Indian Routes is committed to "Good Tourism". Its Travel Professionals with long innings in
the Travel Industry are strongly committed to the reversal of environmental degradation as
effects of travel. They are committed to contribute to environmental, socio -cultural and
economic improvement in the Indian Subcontinent, through the way they do business. They
believe that Tourism must negate social ills; enhance culture & heritage and must profit all
alike.
46

48. Responsible Tourism - Going back to the Roots
"All Tourism must be sustainable; conserve the resources it utilizes, be eco-friendly; all
Tourism must benefit communities and all its stake-holders". - Robbie Collins
Indian Routes has decided to play its part in best business practices:
• Use re-cycled paper
• Ban plastics
• Trash for cash
• Limited printing
• Conserve water
• Plant Trees
• Car Pool to office
• Buy local products
• Reduce personal Carbon foot-print
• Increasingly partner with businesses that want to “green” their supply chain
• Support community development; conservation and bio-diversity
Services:
Independent Travel
Customized Tours for the Alert Independent Traveller is their focus. their knowledgeable
and quality conscious team works closely with their guests to understand their needs &
interests. They design the trip with great attention to detail and execute it with superb care.
They operate with the belief that every happy guest will return to lean more about Indian
Subcontinent and will be their Ambassador to this part of the world.
47

49. Group Travel
Brochure tours, Thematic tours, Special Interest tours, Cricket tours and Cultural tours on the
classical or off-beat circuits are their specialty. The challenge of designing the unusual
stimulates the team and brings out the best in them. Whether it is Yoga, Spirituality, Wildlife,
Cookery, Art & Architecture, they tailor make trips that are at the same time, are great value
for money. Greatly enhancing the experience of the group traveller is their panel of expert
and knowledgeable tour-guides.
Incentives and Conferences (MICE)
The Indian Subcontinent is a veritable treasure trove of incentive destinations with its
fabulous locales, diverse cultures, vibrant traditions, delectable cuisines, excellent hospitality
standards, and a warm-hearted, welcoming people.
Couple all of the above, with emerging world-class convention centres, top-end international
hotels, multi-lingual guides, cutting edge conference technology, open- skies policy, high-
speed trains, private jets, burgeoning array of international & domestic flights,
entrepreneurial genius - they have the perfect recipe for a premier MICE destination.
Sports Tourism
A strong focus for Indian Routes, they have partnered with Cricket Journeys in the UK
48

50. Routes/ Itineraries
Cultural Sojourns
Visit to World Heritage Sites, Magnificent Palaces, impressive Museums, and Temples of all
faiths.
Special Interest Tours
Arts, Crafts, Music, History Tours, Cookery Tours, Photography Tours, Rail Journeys
Incentive Travel
Incentive trips aligned with corporate strategy and objectives; innovatively designed to
excite, motivate, energize corporate teams; focused to produce results.
Sports Tracks
Cricket Tours - One Day Cricket; Twenty20; IPL; The Commonwealth Games
Golf in the Subcontinent
Rural Tourism
Visit to villages & rural communities to see rich traditional arts & crafts, and experience the
traditional way of life in Rajasthan, Gujarat, Orissa, Uttaranchal, Nepal, Bhutan.
49

51. Spice Trails
Sprawling estates of exotic spices - pepper, cardamom, coffee, rubber, turmeric; Distinctive
cuisines and rich and varied culinary heritage. Meetings with families whose ancestors trace
their routes to ancient spice traders.
Wildlife Encounters
Stalking the Tiger; the one-horned Rhinoceros; the Wild Ass; the Asiatic Lion;
Ranthambore, Bandhavgarh; Kanha, Pench, Panna, Gir, Bandipur, Nagarhole, Corbett,
Mudumulai, Wynad.
Himalayan Routes
Spectacular peaks; deep secret valleys; forested hillsides; sparkling rivers; dramatic
moonscapes - Hiking, Trekking, Trans- Himalayan Safaris; White water rafting.
Professional & Study Tours
Global Programs, Industry Specific Professional & Study Tours, Educational Tours
The Path Less Traveled
In the Buddha's Footsteps, Connect with the Tribes, Remote Rural Journeys.
Wellness
Luxury Spas; Ayurvedic Centers; Yoga Retreats
50

52. Mintcentive is the Strategic Business Unit of Le Passage to
India Tours and Travels Pvt. Ltd. a complete Destination
Management Company specializing in travel to Indian Sub -
Continent. Set-up in August 2002, it has recently been
conferred the National Tourism Award for the year 2006 –
2007, being number one for Inbound Tourism.
With headquarters in New Delhi, Le Passage has a dedicated team of
450 travel professionals with extensive collective travel experience.
The well-knit motivated team of committed people have in-depth
knowledge of the business and with an unspoken passion to promote
tourism in the Indian subcontinent ensures that all guests are well
looked after and provided quality services. The philosophy is simple
and aims to apply strong management practices in an atmosphere of
collaboration and intellectual honesty.
Le Passage to India is recognized by the Department of Tourism, Government of India.
51

53. Their Mission
To make “Travel” a truly magical experience
Their Vision
To be India’s top travel company
• Anchored by Values
• Driven by Employees
• Strengthened by Business Partnerships
Their Goal
• To be India’s most trusted Travel Company
• Exceed customer expectation of service – “wow” on every smile
• Be the employer of choice
• Foster partnerships with client & supplier
• Meet shareholders expectations
52

54. Mintcentive Expertise
WEDDINGS
Indian weddings are very bright events, filled with ritual and
celebration that continue for several days. They are not small
affairs, anywhere between 100-10000 people attending. The true
Indian wedding is about two families getting wedded socially with
much less emphasis on the individuals involved.
India, particularly the states of Goa and Rajasthan, has become extremely popular as
a wedding destination for visitors. The excitement and ambiance of getting married in a far
away place can be very appealing. From palaces to beaches and farmhouses to jungle resorts,
Bollywood Studios; choices are many and multifaceted.
When it comes to getting married in India, client’s options are limited only by their
imagination. Some of the most extravagant weddings have included processions of elephants,
Camels and Horses, fire dancers, performances by Bollywood celebrities and many more.
Mintcentive provides clients personalized Innovative and fresh wedding ideas and
take care of all their requirements.
Their services include Venue Selection, tour booking, hotel booking, flight booking,
car rentals, wedding preparation, decorations, honeymoon arrangement and many more.
53

55. INCENTIVES
Mintcentive brings with it an entirely new level of travel
expertise, an unmatched ability to carefully craft itineraries and a
passion to deliver unforgettable experiences, to incentive travelers in
the Indian subcontinent.
Guests are transported in luxury, on flights or trains chartered for the occasion if need
be, given a welcome befitting a Maharaja and an experience that is absolutely mesmerizing!
Be it having breakfast or cocktails at a venue just 300 meters from the magnificent Taj Mahal
or unraveling the historical charm of walking down the narrow lanes of Old Delhi that
Emperors once traversed, their travel offerings become life long memories.
Guests are transported in luxury, on flights or trains chartered for the occasion if need
be, given a welcome befitting a Maharaja and an experience that is absolutely mesmerizing!
Be it having breakfast or cocktails at a venue just 300 meters from the magnificent Taj Mahal
or unraveling the historical charm of walking down the narrow lanes of Old Delhi that
Emperors once traversed, their travel offerings become life long memories.
54

56. EVENTS
Mintcentive is expert at creating planning managing and
delivering innovative and creative event solutions to the highest
standard through-out India.
Mintcentive understands that every event is unique and has
its own specific objectives and is committed to the creation of
dynamic events and experiences with long lasting impact.
Mintcentive design, create and deliver completely fresh:
• Business Meetings
• Corporate & Special Events
• Product Launches
• Award and Gala Dinners
In addition whether clients’ event needs – trains, flights or automobiles; their in-
house travel team can provide a full travel service also.
Mintcentive has a talented, dynamic and knowledgeable team to ensure the highest
standards of service. Clients’ special event will be a special and memorable event.
Mintcentive works closely with client on all budgetary aspects to deliver cost
effective solutions with full transparency and promises to deliver the best possible deals, for
the best possible prices.
Client can utilize their expertise as much as they like to manage an entire event or just
one particular aspect. If they are looking for a partner with total trust and confidence; they
would be delighted to hear from them.
55

57. They are most preferred and most trusted partner in Dakshin (southern) India. They
are a boutique inbound tour operator, with a collective experience of over 20 years in the
industry.
They believe in providing “Experiences” than just holidays through their wide range
of innovative products, local expertise, insight to local lifestyle, cuisine, culture and artforms.
Gaining Strength from the fact of being a regional specialist, supported by their
strong network of own offices all over South India coupled with great purchasing power,
they are committed to provide their guests with magical holidays of impeccable quality at the
best prices.
Dakshin Routes Advantages
Knowledge Bank & Experience: Their core team’s extensive hands on experience in the
region, is truly a wealth bank of information that will give client enriching experiences of
South India.
Creativity & Innovation: Their endeavour is to give clients new experiences, their team
constantly innovates for their tour programmes, creating opportunity for client to take in
more and more unique south Indian flavours be it interactions with local communities or
enjoying the delightful arts and architecture of the region.
56

58. Safety: One of their prime concerns is to ensure high safety standards are followed at the
workplace, with associates and partners. All their clients traveling are covered through the
Public Liability Insurance Cover of over One Million Dollars.
Customization and Flexibility: They understand that each partner has unique needs and
they go the extra mile to fulfill them. They design tailor made programs that reflect years of
experience and in-depth product knowledge & research.
Comfort : Their trusted supplier / partner network of transport, hotels and restaurants and, of
course, specially selected tour guides makes traveling with them comfortable, enjoyable, safe
and hassle-free.
Reliability: The local knowledge of the region, and the strengths of their group network with
a pan- India presence enables them to guarantee efficient, high quality service at very
competitive prices.
Expertise
Dakshin Routes is inbound tour operator and offers South India tour packages that include
Kerala, Pondicherry, Bengaluru, Mysore, Coorg, Munaar, Cochin, Gokarana, Trivandrum,
Kovalam, Alleppey and many other exotic destinations. South India is a place blessed with
exciting destinations like beautiful beaches, silent backwaters, hill stations, wildlife parks and
sanctuaries.
Dakshin Routes is pioneer travel agent and tour operator with a collective experience of over
20 years in the industry. They provide magical and memorable South India tour packages of
impeccable quality at the best price for individuals, families, group and corporate. Dakhsin
Routes also prepare customized tour packages as per clients need and budget.
57

59. PureQuest Adventures was born of a desire to address adventure and experiential
tourism tour operators with a specific platform that showcases the value-addition of their
local talent and ideas.
Along with their destination expertise, their enthusiasm for product innovation and
the maturity that comes from years of experience on the travel scene, they can tailor the
perfect adventure product for client.
PureQuest Adventures will be the beginning of an international network drawing on
the capabilities of well-established destination experts.
Their Mission
To meet the aspirations of adventure and culture enthusiasts, bringing them closer to
enriching and authentic experiences.
PureQuest Advantages:
Authentic experiences
Their itineraries have that extra something. They put passion into designing each
product, whether it is trekking in the wild, cycling up a mountain or just mingling with the
locals at a festival. They bring travelers deeper into the culture and geography of each
destination and pride themselves on having the courage to be different from anyone else.
They constantly check and evaluate their itineraries and with the help of their trip leaders or
their “eyes and ears”, they are always on the look out for something new to add, every
season.
58

60. 100% trust
The safety of the travelers is a priority to them. Trip leaders are qualified in specialized first
aid training according to recognized standards and are briefed thoroughly on their health and
safety protocols. They maintain a standard level of quality in equipment across their
destinations and are very well protected by a group wide liability insurance coverage.
Exceptional trip leaders
They greatly value their trip leaders. PureQuest trip leaders are carefully selected on clear
criteria of qualifications and people skills. Their trip leaders are born and bred in the region
in which they operate and are proud to be ambassadors of their culture and heritage. Trip
leader manuals are updated every season with notes on trip preparation, on-trip procedures
and post-trip feedback.
Locally sourced
They prefer properties and suppliers that are local, sustainable and unique. They are always
on the search for places and people with character, whether for accommodation in an
extraordinary setting or favorite eating places that offer a taste of home-cooked food.
Whenever possible, only locally made products are purchased for use on trips.
Environmentally engaged
Central to their philosophy is to protect the environment in which they operate. Besides
supporting local projects, they work with responsible suppliers and encourage some simple
but key rules on all PureQuest trips. A self audit is also carried out in every destination
according to established guidelines.
59

61. Heart of the community
Being socially responsible and giving back is their way of life, and every bit counts. they
support at least one community project per destination with emphasis on the education of
children and of their welfare. They also pledge to match any personal donations made by
PureQuest team members.
Remarkable partnerships
They are committed to being a trustworthy and strong partner, and strive to always go one
step further. Their responses are quick and thoughtful. They provide timely destination
updates and trip information. They make it a point to ask for feedback and suggestions that
are communicated to the team and incorporated into future trips.
Eco Pledge
At PureQuest, they follow the following guidelines:
• Inform all travelers on the local environment and any specific threats, and educate
them on bad practices when they see them.
• Do not take any plants or flowers with them.
• Do not feed or disturb any wildlife.
• Do not buy skins, furs or products of endangered animals.
• Use established campsites and leave no trash.
• Lead by example and leave a place cleaner than when they found them.
60

62. • They bury only biodegradable waste including food. They carry back all non-
biodegradable waste to the nearest town or facility for proper disposal.
• Toilet tents or sites must be at least 50 m from any water source, bury any waste at
least 10 cm deep and burn any paper.
• Bring adequate clothes to avoid the need for fires or heating equipment
• They will avoid making open fires and also discourage others from doing so.
• Cook with kerosene not wood. If wood must be used, they will try to use as little as
possible and only what is necessary.
• Use biodegradable soaps; any washing or bathing must be done a distance away from
any water source and use pans/buckets for rinsing.
• Do not create new trails; stay on established trails or durable surfaces - rocks, gravel,
sand, dirt, dry grasses, etc.
• Avoid using plastic bags.
• Use refillable bottles for water and reusable cutlery.
• Conserve water and electricity.
• Work with responsible partners in order to promote sustainable tourism.
• Remind the travelers to consume local products to support the economy.
• Use well-maintained vehicles to not cause any further pollution.
61

63. “Shaping Lives is the identity of Le Passage Travel Foundation, a dedicated CSR initiative of
Le Passage to India. It aims at facilitating respect, recognition and warmth into the lives of less
privileged children. Its core focus is to be the ‘bridge’ between our socially inclined inbound
travelers and our empanelled grass root level NGOs.
Its logo revolves around a tree with its trunk refined into a pencil tip. This configuration
signifies the core values of sturdy, unwavering strength and uprightness for which our
company stands and a will of the Foundation to re-write ‘smiling futures’. The branches
depicted by figurines, symbolize our business units and colleagues, as the integral supportive
element across India. The hands depicting leaves, represent our travel partners and
empanelled NGOs who are ever willing to participate in our social decisions and
implementations
Shaping Lives is bound by the following doctrine :-
Vision: A smile on every child's face and their families
Mission: To facilitate change for the less privileged through the travel
industry
Values
Through our responsible leadership role in the travel industry, we wish to become pioneers of
change in the lives of the less privileged.
We commit to total transparency and accountability, and also dedicate our deeds and actions,
towards fulfillment of our mission, vision and goals.
62

64. Foundation Goals
• Education
• Health & Hygiene
• Life Skills
• Vocational Skills
• Protection from Abuse & Trafficking
• Lineage
In 1970, Mr. Inder Sharma, Chairman, Select Group established the
Inder Sharma Foundation (formerly known as the International
Fellowship Foundation of India). This foundation was trust enshrined on
the bedrock of promoting awareness and education in the field of Travel
and Tourism.
Since inception the foundation has awarded nearly 250 scholarships to students of
Catering Institutes of Delhi, Mumbai, Kolkata, Hyderabad, Chennai and Gurdaspur, besides
numerous students at the Universities of Delhi & Kurukshetra. Helping create a rich talent
pool has not been the only initiative of the Foundation. It has been associated with research
in the field of Tourism since 1987 and has instituted an annual S K Misra Gold medal and
scholarship for the best student at the Institute of Travel & Tourism Management (IITM,
Gwalior).
The Foundation has always emphasized on the value of deep deliberation, foresight
and healthy debate to steer tourism towards a self-sustaining and inclusive path. Its annual
Som Nath Chib Memorial event is a platform for incisive dialogue and deliberations. Over
the years several illustrious personalities including international luminaries' cabinet
ministers, top government officials, tourism experts and heads of companies have graced the
occasion.
63

65. The 25th year seminar in 2010, focused on the growing need to adopt responsible
tourism practices within our business framework with an international and Indian perspective
on "Sustainable Environment and Tourism" from noted experts.
The Inder Sharma Foundation ( ISF) in association with Shaping lives has set-up "
The Ghulam Naqshband Endowment Fund", for encouraging meaningful Research in
Tourism at the Amity Institute of Travel & Tourism, Amity University. Mr. Naqshband was
a founder member of ISF and the guiding beacon and mentor to the Le Passage to India team.
Other Philanthropic Initiatives
Le Passage to India celebrates it's Foundation Day on the 06th of August each year.
Instead of splurging extravagantly in parties or social events, the day has become
synonymous with philanthropic activities, being undertaken with great zest by every
employee ('colleagues' as we call ourselves, being a family). Some of the initiative that have
become signature events now are as under :
• Gurukul Lunch, Gautam Nagar, New Delhi Gurukul:
(School using traditional Indian teaching, esp. Vedas, Acharyas:
Persons with Knowledge of Vedas, Guru; teacher, Sevadars:
Those who do service). A special lunch is organized for all
inmates of the Gurukul totaling approx 200 young, potential
'acharyas', their 'gurus' and administrators. This is in lieu of the
party any organization would normally hold on its Foundation day. The 'sevadars' (serving
manpower) on this occasion are colleagues from all echelons of LPTI management. This
year, the Company also presented three dining tables and six benches to the Gurukul.
64

66. • Gift a Gift : Almost every employee across our network donated
gifts in the form of clothes, toys, stationary and books to the waste
picker children of Nizamuddin, in Delhi. We partner NGO Chintan
for this initiative through 'Project Arman' that helps to integrate these
children into society through education and encourages alternative means of livelihood for
the families.
• Sponsor a Child : Voluntary contribution by all staff of the
organization was aimed at collecting enough money to sponsor 08
differently abled children on the 8th Foundation day. The large
hearted response by colleagues, with a matching contribution by the Company, resulted in
successful sponsoring of 10 differently abled children in a special school run by NGO
Deepalaya in Gandhi Basti (slum) behind Okhla Railway Station and 6 less privileged
children at the Deepalaya School in Kalkaji Extn.
• Blood donation : Again an annual feature in partnership with
Rotary Blood bank, this year saw us cross the 100 units mark
comfortably just in NCR region. We have over the years, donated
more than 850 units of blood through annual blood donation camps.
• Gift of Sight : The Company also has a number of colleagues
who have already gifted their 'eyes' to the Eye bank. This noble gift
is in addition to their annual blood donation.
All these discrete initiatives have been milestones in our journey that has led to the gradual
blooming of our CSR initiative. We look back to these rich and noble social contributions
with a sense of accomplishment and as the catalyst, in our vision of Shaping Lives.
65