NCompass Live - June 23, 2021 http://nlc.nebraska.gov/NCompassLive/ Dr. Jody Green from the Nebraska Extension in Douglas-Sarpy Counties will discuss bed bug biology and behavior. Lincoln City Library Staff, Jen Jackson and LeeAnn Sergeant, will discuss how LCL approaches the possibility of bed bugs in the library.

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Bed Bug – Workflows
Revised Oct 10, 2020
Katie Murtha and Julie Beno
LCL Bed Bug Damage Accounts:
Account Name UserID
Anderson BedBug
forBethany,usethis account
ANDRBEDBUG
BennettMartinBedBug
forWilliams, usethis account
BMPLBEDBUG
EiseleyBedBug
forBookmobileusethis account
EISBEDBUG
Gere Bed Bug GEREBEDBUG
SouthBedBug SOBEDBUG
Walt BedBug WALTBEDBUG
If bedbugs or bedbug damage are found geta supervisorimmediatelyinvolved. Ifmore than one
branch isinvolved,please have all discussions betweenbranches go through supervisors.
Inspectitemforbedbug damage anddecide if damage isobviousorsuspected.
I. Processing an Obviously Damageditem(lots of smears, carcasses):
1. Place the itemin a sealedplasticbag. Thenput itin a secondbag. All itemsare to be in two
sealedbags. If other itemsare returnedwiththe obviouslydamageditem, followthe
processinginstructionsforItemsSuspected of Being Contaminated forthe otheritems. All
itemsinfreezershouldbe checkedouttoa bedbugaccount. If time islimited(atthe endof
the day) the obviouslydamageditemshouldbe checkedouttothe bedbug accountand
otherscan be checkoutthe followingday.
2. Checkout itemtoBed Bug accountfor your branch. Printcheckoutslipandwrite current
day’sdate on the top. If HoldsBlock Override appears,enteroverridecode andclickon
Override& CheckoutItembutton.
a. To get previouscustomer’sID,rightclickon Item ID inthe CheckInwindow.
b. SelectDisplay Item.
c. From Display Item screenfindthe previoususer’sIDanditemprice.
3. Charge customerfor damagedmaterial(s).
a. Fill outa Damagedslipnotingcustomerinfoandcostof the item and place the slip
inside the sealedbagswiththe date clearlyvisible.
b. In WorkFlowsuse the Billing a Userwizardto put a fee forthe replacementcoston
the customer’s record. Note: Item ID must be enteredLAST or youwill notbe able to
leave amessage inthe note field.
i. Reasonforbill = Damage.

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ii. Amount= replacementcost.
iii. Note = Date, “Bedbug damage - sentfortreatment.”Yourinitials/location.
iv. PaymentType = Cash.
v. ItemID = ItemBarcode.
4. Place itemsinfreezer–ensure the dateddamage slipiswiththe item, the date isvisible, and
the date is notedoneach itemplacedinthe freezer.
5. Place holdsoncustomer’soutstanding item(s)foryourbranch’sbedbugaccount.
a. OpenDisplay User,clickon Checkouts tab.
b. Place a holdon the currentlyoutstandingitems byrightclickingoneachtitle.
c. Change the User ID inthe popup box to yourbranch’s begbug account.
d. SelectCOPYLEVEL, check the box“Make holdfirst inqueue,” andplace hold. Repeat
for all outstandingitems.
NOTE: If an itemneedstobe sentto anotherlocationfortreatment(for Williams,Bethany,
and Bookmobile) place holdsforthe treatmentbranch’sbedbugaccount (Williams=
BMPLBEDBUG, Bethany= ANDRBEDBUG, Bookmobile =EISBEDBUG).
6. Fill outa problemincidentreportwithdetailsof damage. A problemincidentreportneedsto
be filledoutwitheachincident of chargeddamage. Multipleitemscanbe onone report.
Itemsreturnedatdifferenttimesneedaseparate incidentreport.
7. Checkfor customerswiththe same address (andapartmentnumber) andplace holdsonthe
outstandingitemsoncustomeraccountswiththe same address.
a. Openthe DisplayUserwizard,andclickon the User Search helper.
b. Change the Index to“Street”and type inthe streetaddressfromthe customer’s
record. Be sure to include apartment/unit(if applicable).
c. If there are othercustomerswiththe same address,followsteps5a-5dto place holds
on all outstandingitemsonthose accounts.
NOTE: If the addressisa group home or if the searchreturnsseeminglyunrelatedaccounts
thenconsultwitha supervisor.
8. Prepare the customerletterfromthe approvedtemplate(1st
occurrence bedbugs- letter) for
the Supervisor. Checkcustomer’srecordtosee if a previousincidentof bedbugdamage has
occurredand check inthe L drive underBedBugProcedures ->Bed bugletterssentDec.2019
forward. Use the 1st
occurrence bed bugs-lettertemplate (Ldrive->Bedbugprocedures ->
Workflowproceduresforstaff ->1st
occurrence bedbugs-letter)if noincidentshave been
previouslynoted. Use the 2nd
occurrencebed bugs-lettertemplate if anotationof previous
bedbug damage isnotedinthe customer’saccount.
a. Include itemtitle(s)
b. itemID(s)
c. replacementcost(s).
For customersat the same addressprepare a letterusingthe 1st
or 2nd
occurrence,Same
Addresstemplate.
Save the letter inthis format: last name,first name,1st
or 2nd
occurrence bedbug letter. If
lettersare beingsent to differentpeople atthe same address, please use a common last
name to keepthe letterstogether.

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9. Supervisorwillsendthe customer aletterandmake a notationonthe customer’srecord
underextendedinfo (andothercustomeraccountsatthe same address,if applicable).
a. Firstlettermailedtocustomerwill be the bedbugletterwithadditionthatif this
happensagainthe customer’sborrowingprivilegesmaybe suspended.
b. Supervisorcheckstomake sure an incidentreporthasbeensubmitted.
c. Sendthe letterbyemail if anemail addressisavailable.
d. If customerhas no email address,send the letterthroughUSPS. Anylettermailed
throughthe USPS must be on LCL letterhead.
e. If this isthe secondoccurrence change customer’sborrowingprivilege tobarred. Do
thisfor all library cards listedatthe same address. Thispreventsthemfromchecking
out,but they may still use electronicresources.
i. In WorkFlowsselectthe Modify Userwizardandentercustomer’sUserID.
ii. In the Privilege tab use the drop downmenufor Status and change the status
fromOK to Barred.
iii. Enter the override code andclickthe Save buttonat the bottomof the screen.
10. Checkcustomer’sILL accountfor ILL checkouts. If necessary,contactthe ILL staff (8537) to
see if customerhasoutstandingILLitems.
II. Processing anitem Suspectedof being Contaminated(items oncart/inbook
drop near a damaged item):
1. Checkout itemtoyour branch’sBedBug account. HoldsBlock Override appears,enter
override code andclickon Override& CheckoutItembutton.
2. Place the iteminside asealedplasticbagwithdate clearlyvisible andput inthe freezer.
III. Instructions for using the freezer:
1. Place itemsdirectlyinthe freezerforaminimumof 4 days. Make sure date isvisible.
2. Itemscan be leftinthe sealed bags(includingmediadiscs) ortakenoutof the bags. Stackin
the freezerwithdate visible. Leave damagedslip (ifrequired) inside the item.
IV. Checking in hold items for BedBug accounts:
MATERIALS WITH BED BUG HOLDS STAY AT THE BRANCH THEY ARE RETURNED TO, REGARDLESS OF THE
HOLD BRANCH (UNLESS THEY ARE RETURNED TO BETHANY, BOOKMOBILE, OR WILLIAMS because they
do not have freezers)
1. Pay attentiontothe customer’sname atthe bottom of the pop upbox duringcheckin. If any
branch’s Bed Bug account is the customer immediatelyplace the item(s) in2 sealedplastic
bags.
2. If an itemneedstobe routedto anotherbranch for treatment, asinthe case of Bethany,
Bookmobile orWilliams,writethe previous user’sname andIDona damage slip andattach it
to the plasticbag. This must be done before placingthe itemin the deliverybin,otherwise
the customer’sinformationwill be lostwhenthe itemischeckedinatthe nextlocation.

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3. Check out the hold to your branch’s BedBug Damage account. Override and cancel the hold
if the holdis foranotherbranch’sBed Bug Damage account byselecting “OverrideCheckout
Item and CancelHold”. For Bethany, Bookmobile andWilliams(sendingthe itemtoanother
branch fortreatment),checkthe itemoutto the treatmentbranch’sBedBug Damage Account
[see chartat top].
4. Brieflyinspecteachreturnedholditemforsignsof bedbugdamage.
5. If an itemis obviouslydamagedfrombedbugs, proceedwiththe “obviously”workflow.
6. If there is nodamage,or no signof bedbugs,proceedwiththe “suspected”workflow.
V. Processing Treated Items:
1. Afteritemsare frozenfora minimumof 4 days,theymay be removed.
2. Let all itemsacclimate toroomtemperature before opening.
3. Inspectitemsforsmudges, smears, andanyotherdamage frombedbugs.
4. If itemsare inadequate conditiontogoback into circulation,checkinandmanuallyremove any
damage chargesfrom customer’saccount. Cleanmediawith isopropyl alcohol and a microfiber
cloth as necessary.
5. Withdrawall itemswhichcontaindamage thatpreventscontinuedcirculation. Charge the
customerforany damagedmaterials notpreviously charged. If customeris chargedforitem,do
not putit back intocirculation. Documentthe damage toitemsthatare withdrawnwithphotos.
Save the photosto L:/BedBug Procedures/Documentsinafolderlabeledwiththe customer’slast
name and date of the initial incident. Dispose of these items inthe outdoorgarbage dumpster.
Heat Treatment is available in extreme cases where the freezerisfull:
Contact BennettMartinLibraryServicesCoordinator(call 8535), BMPL Supervisor(call 8536 and ask
for BMPL supervisorof the day or call 8531), or AssistantLibraryDirector(call 8511).
VI. Impact on Customer status:
1. Customer’sborrowingprivileges:
a. Customer’sborrowingprivileges(andthose livingatthe same address) will be
suspendedif there are two instancesof findingbedbugs- eitherlive bedbugsor
damage by bedbugs.The customershouldhave beensentthe firstoccurrence bed
bug letterwiththe initialoccurrence. Withthe secondoccurrence theirprivilegeswill
be suspendedbychangingprivilegestatustobarred. Administrationshouldhave two,
filedproblemincidentreports afterthe secondoccurrence.
2. Customerbanning:
a. Withthe third occurrence of seeinglive bedbugs orbedbugdamage in materials
returned the customerwill be bannedfromall locations.
b. If two out of the following circumstancesare met,then abanningwill be processed:
i. Secondoccurrence of bedbug damage
ii. Customerself-reportof anuntreatedhome infestation

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iii. Customerseeninwithbedbugsontheirpersonor personal belongingsin
library.
3. Banninglengthwill be conditional. Forreinstatementthe customermust submitone of the
following:
a. A receiptorletterfroma licensedandaccreditedpestcontrol companyshowing
treatmentcompleted,or
b. A notice of treatmentfromthe residence’spropertymanager,or
c. A reportfroma bedbugdetectingdogservice orpestcontrol service showingthere is
no signof infestation.
4. Proof of treatmentmustbe approvedby the AssistantLibraryDirectororLibrary Director
before borrowingprivilegesare reinstated.
5. As a courtesy,customersmayrenew itemsonholdforbedbugdamage accounts following
the normal renewal limitof four renewals. Staff will needtooverride toallow forthe
customer’srenewal request.
6. Afterthe firstoccurrence of bedbug damage or seeinglive bedbugsinreturnedmaterialsif a
customerpaysfor the damagedmaterial,the customercancontinue tocheckoutmaterials
providedtheirtotal finesare $10 or less. If a secondoccurrence of bedbugdamage is
discovered,thenthe customer’sborrowingprivilegeswillbe suspended.
7. The customer’saccountwill be monitoreduntil all outstandingholdsare returned. If the
customerpaysfor the damagedmaterial andall outstandingholdsare returnedwithout
furtherdamage,thenthe customercan continue tocheckout materials. Fromthis point
forwardholdsdonot needtobe placedonthe customer’sitems. The personwho is
responsible fordamagesateachlocationshouldmonitorthe situationinconjunctionwith
theirbranch manager.
VII. Other:
SuppliesNeeded:
1. Ziplocbags(1 and 2 gallonsizes)
2. Clorox Wipes
3. EcoRaiderBedBug Killerspray
4. Magnifyingglasses
5. Latex gloves
Treatment notes:
1. EcoRaiderBedBug Killerspraycanbe usedtowipe downfurniture,carts,andbins(includingones
withfabriclining).
2. Plasticbagscan be reusedif theyappearclean,re-sealable,andwere usedforitemssuspectedof
contamination.
3. For staff handlingbedbugdamagedmaterialssee the BestPracticesforBedBugPrevention
documentonthe L Drive. Afterhandlingdamageditemsstaff cancontinue normal operations in
all areas of the library.