Emotional intelligence for new leaders

1. Emotional Intelligence for Leaders People Smart Strategies For The New Workplace

2. Why Emotional Intelligence? © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Emotional Intelligence?

3. 67% Impact of Emotional Competencies on Effective Performance © NETWORTH CONTINUAL LEARNING & TRAINING 2011 67% ›Hay/Bcber study - 181 different positions from 121 companies

4. © NETWORTH CONTINUAL LEARNING & TRAINING 2011

5. "A leader's intelligence has to have a strong emotional component. She has to have high levels of self-awareness, maturity and self- control… No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the © NETWORTH CONTINUAL LEARNING & TRAINING 2011 smarts, but my experience says it is actually more important in the making of a leader. You just can't ignore it." JACK WELCH, Chairman of general electric speaking to THE WALL STREET JOURNAL

6. "Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles. This finding is accentuated as we move from the control philosophy of the industrial age to an empowering release © NETWORTH CONTINUAL LEARNING & TRAINING 2011 philosophy of the industrial age to an empowering release philosophy of the knowledge worker age.” -DR. STEPHEN COVEY, Author of the 7 HABITS OF HIGHLY EFFECTIVE PEOPLE

7. “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn't make you a star. Emotional Intelligence can.” © NETWORTH CONTINUAL LEARNING & TRAINING 2011 WARREN BENNIS, RENOWNED LEADERSHIP PIONEER, AUTHOR AND RESEARCHER

8. Harvard Business SchoolHarvard Business SchoolHarvard Business SchoolHarvard Business School › Empathy › Perspective taking © NETWORTH CONTINUAL LEARNING & TRAINING 2011 › Perspective taking › Rapport building › Cooperation

9. Entry level skills 1. Listening and oral communication 2. Adaptability and managing change 3. Personal mgt, confidence, and motivation © NETWORTH CONTINUAL LEARNING & TRAINING 2011 3. Personal mgt, confidence, and motivation 4. Group and interpersonal effectiveness 5. Leadership potential 6. Competence in reading, writing, and math

10. Building a Powerful Sales Force Improving Operational Efficiency CASE STUDIES © NETWORTH CONTINUAL LEARNING & TRAINING 2011 AT & T Coca- Cola L’ Oreal realized a $91,370 increase per head for salespeople selected for EQ skills.

11. Emotional Intelligence So…Why © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Emotional Intelligence Now?

12. “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how © NETWORTH CONTINUAL LEARNING & TRAINING 2011 and expertise, but also how well we handle ourselves and each other.” Daniel Goleman

13. And…What is Emotional Intelligence? © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Emotional Intelligence?

14. “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” EI Defined… © NETWORTH CONTINUAL LEARNING & TRAINING 2011 well in ourselves and in our relationships.” Daniel Goleman

15. 2 Aspects of Emotional Intelligence PERSONAL COMPETENCE © NETWORTH CONTINUAL LEARNING & TRAINING 2011 SOCIAL COMPETENCE

16. 4 Components of EI © NETWORTH CONTINUAL LEARNING & TRAINING 2011

17. 4 Components of EI Self-Awareness Self- Management 1 2 © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Management Social Awareness Relationship management 2 3 4

18. Self-Awareness Self- Management 1 2 Self-Awareness. Can I accurately Identify my own emotions and tendencies as they happen? 4 Components of EI © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Management Social Awareness Relationship management 2 3 4

19. Self-Awareness Self- Management 1 2 Can I manage my emotions and behavior to a positive outcome? 4 Components of EI © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Management Social Awareness Relationship management 2 3 4

20. Self-Awareness Self- Management 1 2 4 Components of EI © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Management Social Awareness Relationship management 2 3 4Can I accurately identify your emotions and tendencies as I interact with you?

21. Self-Awareness Self- Management 1 2 Can I manage the interaction I have with others constructively and to a positive outcome? 4 Components of EI © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Management Social Awareness Relationship management 2 3 4 a positive outcome?

22. What Emotional Intelligence is Not?What Emotional Intelligence is Not?What Emotional Intelligence is Not?What Emotional Intelligence is Not? o Emotional intelligence is not about being nice all the time. – It is about being honest. © NETWORTH CONTINUAL LEARNING & TRAINING 2011 o Emotional intelligence is not about being “touchy-feely.” – It is about being aware of your feelings, and those of others. o Emotional intelligence is not about being emotional. – It is about being smart with your emotions.

23. How much can people really © NETWORTH CONTINUAL LEARNING & TRAINING 2011 people really change their EQ?

24. HARI SADU © NETWORTH CONTINUAL LEARNING & TRAINING 2011

25. The Bad News © NETWORTH CONTINUAL LEARNING & TRAINING 2011

26. Good News!! Our level of emotional intelligence is not fixed genetically…it is largely learned, and it continues to © NETWORTH CONTINUAL LEARNING & TRAINING 2011 learned, and it continues to develop as we go through life and learn through experience.

27. Learning Objectives- Level 1 1. Emotional Self- awareness 2. Accurate self- assessment2. Accurate self- assessment 3. Self motivation 4. Emotional self management

28. Emotional Self- Awareness © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Self- Awareness

29. “If you understand your own feelings you get a really great handle on how Self- Awareness © NETWORTH CONTINUAL LEARNING & TRAINING 2011 “If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others…So one of the first starting points is- ‘what’s going on inside of me?’”

30. Awareness of your beliefs Awareness of your capabilities Self- Awareness © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Awareness of your capabilities Awareness of your skills and knowledge Awareness of your thoughts and emotions.

31. Or Imaginary © NETWORTH CONTINUAL LEARNING & TRAINING 2011 Or Real

33. Thought Experiment What thoughts do you have when something goes wrong in your life? What thoughts do you have when something © NETWORTH CONTINUAL LEARNING & TRAINING 2011 What thoughts do you have when something pleasurable happens? What thoughts do you have when learning something new?

35. RAS Reticular Activating system- The part of brain that filters information and allows into our conscious mind only the information consistent with our current beliefs.information consistent with our current beliefs.

36. Thoughts These thinking patterns will have a direct impact upon your performance and the results you get in life.performance and the results you get in life.

37. Feelings Physical responses for various feelings: panic attacks memory loss nausea perspiration © NETWORTH CONTINUAL LEARNING & TRAINING 2011 panic attacks poor physical co- ordination palpitations perspiration dry mouth low energy fainting.

38. Perceptions 1. Notice your eyes picking up these words on the page. 2. Also notice what is in your peripheral vision. 3. Become aware of all the sounds around you – near and far. 4. What lights and colors and shades can you see as you read? 5. How are your feet arranged? Can you feel the ground beneath © NETWORTH CONTINUAL LEARNING & TRAINING 2011 5. How are your feet arranged? Can you feel the ground beneath them? 6. What is your body temperature? 7. Is your body temperature the same throughout your body? 8. Finally, think about the above points 1–7 all at the same time!

39. So…If you are going to change the quality of your life Where you lack awareness – conscious recognition – you allow the unconscious patterns to control our destiny. So…If you are going to change the quality of your life then you may need to change the way you think, feel and behave. In other words, you are going to have to learn new thoughts, feelings and behaviours.

41. Until we make the unconscious conscious, it will rule our life and Self- Awareness conscious, it will rule our life and we will call it fate.

47. © NETWORTH CONTINUAL LEARNING & TRAINING 2011 “High performers are those who are able to see with some clarity, to what degree they are responsible for a setback and to what degree it may be circumstance or other people. As a result they are able to be more persistent.”

48. The Yale Experience › The more specific the goal the more precise the performance. › specific and challenging goals lead to high performance. › Feedback showing progress towards goals aids the © NETWORTH CONTINUAL LEARNING & TRAINING 2011 › Feedback showing progress towards goals aids the process. › Commitment to goals is accentuated when: 1. The person thinks the goal matters 2. The person thinks the goal is achievable.

49. Goals & RAS When goals are vague then inputs are vague and your outcomes are . . . vague.and your outcomes are . . . vague.

54. Circle of Concern ‘God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.’

55. It is evident that people who have a high quality of life invariably have large zones of control andlife invariably have large zones of control and influence.

Emotional intelligence for new leaders

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Emotional intelligence for new leaders

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