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@nedwells




                 Selling SEO
                               Ned Wells, Cicada




    April 2013
                   © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




    April 2013
    2            © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




                                                                           We want to be
                                                                           #1 on Google.

                                                                           Can you help?


                 http://www.flickr.com/photos/smithsonian/5493933573/sizes/l/in/photostream/

    April 2013
    3                       © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




                                                                   The 3 mysteries
                                                                   of SEO
                                                                       1.  What is it?
                                                                       2.  How do you do it?
                                                                       3.  Who should do it?




                 http://www.flickr.com/photos/floridamemory/8141802945/sizes/l/in/photostream/

    April 2013
    4                             © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




                                                                                  What is SEO?

                                                                                      Making websites:
                                                                                      •  Easier to find
                                                                                      •  Easier to use
                                                                                      •  Easier to measure



                 http://www.flickr.com/photos/library_of_congress/2178331373/sizes/o/in/photostream/

    April 2013
    5                       © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                 What is SEO?


            SEO is an outcome of
            good digital marketing
                                       http://www.portent.com/blog/seo/wtf-is-seo.htm




    April 2013
    6              © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?                                                              4.  Go around
                                                                                    again!


                 1.  Understand
                     the client’s                                3.  Measure how
                     business                                        effective the
                                                                     ‘stuff’ was



                                                                          2.  Do some
                                                                              ‘stuff’


    April 2013
    7                 © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




                                                              •  Business objectives
                                                              •  Products / services
                                                              •  Competitors
                                                              •  Current marketing
1.  Understand                                                   activities

    the client’s                                              •  What’s the website for?
    business                                                  •  How do you measure it?
                                                              •  Customer personas
                                                              •  Target keywords

    April 2013
    8            © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?

                 1.  Understand
                     the client’s
                     business




                                                                       2.  Audit the
                                                                           website,
    April 2013
                                                                           identify gaps
    9                © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


            2. Audit and gap analysis


                                                               1.  Finding the website
                                                               2.  Using the website
                                                               3.  Competitor review
                                                               4.  Social landscape
                                                               5.  On-page tech audit




    April 2013
    10               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?

                 1.  Understand
                     the client’s
                     business



                                                                       3.  Prioritise




                                                                       2.  Audit the
                                                                           website,
    April 2013
                                                                           identify gaps
    11               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                          3. Prioritise
     PRIORITY: A FUNCTION OF URGENCY AND IMPACT

                     Urgency
                                                                Action                      Effort / cost       Priority
                                                                                            required
                      H   M               L
     Impact



                                                                Build custom 404 page       1 day              4


                 H    1   2               3                     Set up goal and funnel on
                                                                checkout
                                                                                            4 hours            1


                                                                Basic on-page SEO           30 mins per page   2
                 M    2   3               4                     Set up Google Authorship    4 hours            2


                 L    3   4               5                     …….


                                                                ……..

    April 2013
    12                    © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?

                 1.  Understand
                     the client’s
                     business                                       4.  Implement



                                                                       3.  Prioritise




                                                                       2.  Audit the
                                                                           website,
    April 2013
                                                                           identify gaps
    13               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                       4. Implementation

Priority Date /    Instigated   Area                  Task                 Task description
         rev       by                                 name




 Status:          In testing                    Completed                                  Web agency awaiting response


                  Action web agency             Action SEO agency                          Action client




    April 2013
    14                           © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?
                                                                       5.  Measure
                 1.  Understand
                     the client’s
                     business                                       4.  Implement



                                                                       3.  Prioritise




                                                                       2.  Audit the
                                                                           website,
    April 2013
                                                                           identify gaps
    15               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                                         5. Measuring

     •  Reach                                                          Status                      Description

     •  Act                                                                    RED
                                                                                                   Needs immediate
                                                                                                   attention

     •  Convert                                                               AMBER
                                                                                                   Status concerning, but
                                                                                                   actions are underway
     •  Engage                                                                                     Status is good, no action
                                                                              GREEN
                                                                                                   required
            Hat tip: smartinsights.com




    April 2013
    16                                   © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




    April 2013
    17           © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


How do you do SEO?                                                              6.  Go around
                                                                                    again!

                                                                       5.  Measure
                 1.  Understand
                     the client’s
                     business                                       4.  Implement



                                                                       3.  Prioritise




                                                                       2.  Audit the
                                                                           website,
    April 2013
                                                                           identify gaps
    18               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                 Who should do SEO?
                                                       Technical SEO
                                                                                 Copywriters
                                                              PR
                                                                                   UX
                                                         Strategic marketing

                                                                                 Analytics
                                                             Social
                                                                     Planning and managing



    April 2013
    19                 © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                 SEO needs a team
                    approach


             • Client team
             • Strategist
             • Functional experts


    April 2013
    20               © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells


                 Take away…
                                                   1.  “We want to rank better” =
                                                       warning signal

                                                   2.  Turn it around: discuss the
                                                       client’s business goals

                                                   3.  Talk the client’s language

                                                   4.  Give them the ‘wide’ view of SEO

                                                   5.  Show prospects a process

                                                            they can understand,
                                                            control and measure


    April 2013
    21           © Copyright 2013 Cicada Online Ltd. All rights reserved
@nedwells




   Thank you.
   Ned Wells
   ned@cicada-online.com
   @nedwells
   +44 7813 894 341

   cicada-online.com




    April 2013                                                                       www.cicada-online.com
                           © Copyright 2013 Cicada Online Ltd. All rights reserved

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Cicada selling-seo

  • 1. @nedwells Selling SEO Ned Wells, Cicada April 2013 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 2. @nedwells April 2013 2 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 3. @nedwells We want to be #1 on Google. Can you help? http://www.flickr.com/photos/smithsonian/5493933573/sizes/l/in/photostream/ April 2013 3 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 4. @nedwells The 3 mysteries of SEO 1.  What is it? 2.  How do you do it? 3.  Who should do it? http://www.flickr.com/photos/floridamemory/8141802945/sizes/l/in/photostream/ April 2013 4 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 5. @nedwells What is SEO? Making websites: •  Easier to find •  Easier to use •  Easier to measure http://www.flickr.com/photos/library_of_congress/2178331373/sizes/o/in/photostream/ April 2013 5 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 6. @nedwells What is SEO? SEO is an outcome of good digital marketing http://www.portent.com/blog/seo/wtf-is-seo.htm April 2013 6 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 7. @nedwells How do you do SEO? 4.  Go around again! 1.  Understand the client’s 3.  Measure how business effective the ‘stuff’ was 2.  Do some ‘stuff’ April 2013 7 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 8. @nedwells •  Business objectives •  Products / services •  Competitors •  Current marketing 1.  Understand activities the client’s •  What’s the website for? business •  How do you measure it? •  Customer personas •  Target keywords April 2013 8 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 9. @nedwells How do you do SEO? 1.  Understand the client’s business 2.  Audit the website, April 2013 identify gaps 9 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 10. @nedwells 2. Audit and gap analysis 1.  Finding the website 2.  Using the website 3.  Competitor review 4.  Social landscape 5.  On-page tech audit April 2013 10 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 11. @nedwells How do you do SEO? 1.  Understand the client’s business 3.  Prioritise 2.  Audit the website, April 2013 identify gaps 11 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 12. @nedwells 3. Prioritise PRIORITY: A FUNCTION OF URGENCY AND IMPACT Urgency Action Effort / cost Priority required H M L Impact Build custom 404 page 1 day 4 H 1 2 3 Set up goal and funnel on checkout 4 hours 1 Basic on-page SEO 30 mins per page 2 M 2 3 4 Set up Google Authorship 4 hours 2 L 3 4 5 ……. …….. April 2013 12 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 13. @nedwells How do you do SEO? 1.  Understand the client’s business 4.  Implement 3.  Prioritise 2.  Audit the website, April 2013 identify gaps 13 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 14. @nedwells 4. Implementation Priority Date / Instigated Area Task Task description rev by name Status: In testing Completed Web agency awaiting response Action web agency Action SEO agency Action client April 2013 14 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 15. @nedwells How do you do SEO? 5.  Measure 1.  Understand the client’s business 4.  Implement 3.  Prioritise 2.  Audit the website, April 2013 identify gaps 15 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 16. @nedwells 5. Measuring •  Reach Status Description •  Act RED Needs immediate attention •  Convert AMBER Status concerning, but actions are underway •  Engage Status is good, no action GREEN required Hat tip: smartinsights.com April 2013 16 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 17. @nedwells April 2013 17 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 18. @nedwells How do you do SEO? 6.  Go around again! 5.  Measure 1.  Understand the client’s business 4.  Implement 3.  Prioritise 2.  Audit the website, April 2013 identify gaps 18 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 19. @nedwells Who should do SEO? Technical SEO Copywriters PR UX Strategic marketing Analytics Social Planning and managing April 2013 19 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 20. @nedwells SEO needs a team approach • Client team • Strategist • Functional experts April 2013 20 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 21. @nedwells Take away… 1.  “We want to rank better” = warning signal 2.  Turn it around: discuss the client’s business goals 3.  Talk the client’s language 4.  Give them the ‘wide’ view of SEO 5.  Show prospects a process they can understand, control and measure April 2013 21 © Copyright 2013 Cicada Online Ltd. All rights reserved
  • 22. @nedwells Thank you. Ned Wells ned@cicada-online.com @nedwells +44 7813 894 341 cicada-online.com April 2013 www.cicada-online.com © Copyright 2013 Cicada Online Ltd. All rights reserved