Gives an overview of implementation of BI in telecom industry

1. Business Intelligence In the Telecommunication Industry DebeshMajumdar 09BM8016 Kumar Bipallav Mani 09BM8068

2. Why is BI needed in Telecom? Revenue leakage Inaccurate or missing inter-carrier billing Fraud Churn Inefficient network usage and least cost routing plans

3. Gartner Predictions Through 2012, more than 35 per cent of the top 5,000 global companies will regularly fail to make insightful decisions about significant changes in their business and markets By 2012, business units will control at least 40 per cent of the total budget for BI By 2012, one-third of analytic applications applied to business processes will be delivered through coarse-grained application mashups

4. Advantages of using BI Discovering new revenue opportunities Fine-tuning operations for improving customer experience Advanced analytical functions by monitoring financial data and analyzing models to develop loyalty Expressive information on customer activity for suggestions on better service plans Monitor workforce expenses on customer services

5. Data Sources and Users

6. DW Model

7. DW Model

8. Technological Architecture

9. Key Performance Indicators

10. Key Performance Indicators

11. Key Performance Indicators

12. Key Performance Indicators

13. BI Tools available

14. Open source BI tools BIRT Project

15. Gartner Magic Quadrant

16. TCO of BI applications

17. Thank You!