Graphs in Telecommunications Jesús Barrasa, Neo4j

1. Graphs in Telecommunications
Neo4j: The #1 Platform for Connected Data
Dr. Jesús Barrasa
Director Sales Engineering EMEA
16th June 2020 - Neo4j Online Vertical Summit Telecommunications

2. Neo4j: the Graph Platform

4. Why Graphs in Telco?

5. ”Graph analysis is possibly the single most effective
competitive differentiator for organisations pursuing
data-driven operations and decisions“

6. “Give me solutions that provide me and
my customers with accurate and
timely visibility into the state of the
network and the services riding on that
network”
Tier1 Service Provider (*)
(*) https://www.tmforum.org/resources/quick_insights/maximizing-network-agility-effective-resource-management/
Simplified view of a graph representation of a service
based on the SID model (http://www.tmforum.org)

7. “Graph data structures provide enormous advantages over
relational databases overall. Ericsson has chosen to take
this approach because of the tremendous advantage it
has to service providers”(*)
Graeme Jones. Strategic Product Manager
(*) https://www.tmforum.org/resources/quick_insights/maximizing-network-agility-effective-resource-management/

8. (*) https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=4AA5-1098ENW
“Correlation of real-time events from the network, complemented
by additional information such as network connectivity or topology.
[…] A database that natively
supports graphs is optimal for
capturing and implementing
these functions”(*)
HPE UCA Data Sheet

9. Challenges / Requirements
Capture Complexity
Allow Flexibility
High Performance
Bridge Business - IT gap
Rich, Dynamic, human
friendly Graph Model on
a Native Graph Platform

10. Adoption Highlights
Leading OSS Vendors
Half of the leaders in the 2018
Gartner MQ for OSS embed
Neo4j in their products
2 of the 3 world’s largest CSP use
Neo4j in mission critical
solutions
Largest Telcos

11. Use Cases

12. IoT
OSS /
Operations
Governance &
Metadata Mgmnt
Common Graph Use Cases in Telco
Customer Experience
Managemet
BSS / Business
Support

13. Network Facing -
Operations
• Unified Network Inventory
• Network and Service
Orchestration: Topology
• Service Assurance: Fault
Management
• Planning, Traffic Intelligence
• Performance and Quality
Management and Analytics
13

14. Customer Facing - BSS
• Knowledge Graph for
enhanced customer support
• Customer Segmentation
• Identity and Access Mgmnt
• Fraud detection
14
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15. Customer Experience
Mgmnt
• Customer 360 - KYC
• Customer Journey Analysis
• Personalisation /
Recommendations
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16. • Connected Home
• Smart Cities
• Manufacturing
IoT
16

17. • Traceability / Data
Lineage
• Consent Management
• GDPR
Regulatory
Compliance
17

18. Thanks!
Questions?