Banking and Finance process automation solutions that drive better profitability, market share, compliance adherence and customer experience. Engage Customers Better Offer your customers a smooth banking experience, with on-demand product and service offerings made available over a multi-platform environment. Enhance Market Share Develop and deploy efficient processes to onboard customers, introduce new products and expand market reach, enhancing your top-line and bottom-line growth. Ensure Compliance Never miss a beat when it comes to compliance and regulatory adherence with a dynamic rules driven system. Learn More: http://www.newgensoft.com/solutions/banking-finance/

1. TheARTand
SCIENCE
DIGITALof
SCIENCE

2. What’s common among
these…?

10. Yes, they’re all paintings.
Art.
but…?
of…? by…?

11. Plato
Aristotle Copernicus
Leonardo
da vinci
Galileo
Picasso
Newton
Einstein

12. Plato
Aristotle Copernicus
Leonardo
da vinci
Galileo
Picasso
Newton
Einstein
a·vant-garde
/ˌaväntˈgärd/
noun
1. people introducing new, or experimental ideas, especially in the arts
2. the advance group in any field
synonyms: innovative, progressive, revolutionary, pioneer, trailblazer
They’re pioneers, revolutionaries,
technologists, visionaries,
Avant-Garde.

13. They carried the world enterprise
forward >>>

14. Speaking of enterprise…
The Enterprise Starship -> Who led it?

15. Captain
Kirk
Strategic
Instinctive
Holistic
Humane
Visionary
Relationship Guy

16. Mr.
Spock
Rational
Logical
Scientific
Thinker
Objective
Go-to Guy

17. The two sides of
The Enterprise starship Command
Captain
Kirk
Strategic
Instinctive
Holistic
Humane
Visionary
Relationship Guy
Mr.
Spock
Rational
Logical
Scientific
Thinker
Objective
Go-to Guy

18. Like two sides of brain

19. Like Art
andScience

20. LikeArt
and Science

21. Yoda and R2D2

22. What’s all this got to do with
YOU?
or your
Enterprise?
or
Digital?

23. The
Digital
Imperative
is upon YOU.
Image Credit: emka74 / shutterstock.com
Like Yoda said
DO OR DO NOT.
THERE IS NO TRY.

24. Plato
Aristotle Copernicus
Leonardo
da vinci
Galileo
Picasso
Newton
Einstein
a·vant-garde
/ˌaväntˈgärd/
noun
1. people introducing new, or experimental ideas, especially in the arts
2. the advance group in any field
synonyms: innovative, progressive, revolutionary, pioneer, trailblazer
Digital is not Mobility, Internet, Social,
or just Tech.
It’s about being ahead of time.
Avant-Garde.

25. What was Digital
yesterday…

26. is NOT Digital
today…

27. What is Digital today…

28. Won’t be
Digital
tomorrow…

29. It’s not about Form. It’s about The Essence.
Mobility v/s Experience

30. What’s
The
Essence
of
Digital?

31. Customer Experience and
Contextual Customer Engagement.
Delight
Your
Customers.1

32. Be Faster
Than
The Fastest2Business Agility and
Operational Responsiveness

33. 3Anytime Anywhere
Business Ecosystem
Make Your
Business
Infinite

34. But,
Path to
Digital
…is not
straightforward.

35. YouNeedGuidingPrinciples

36. 1.
Delightful Customer Experience is
about Process Experience.

37. 2.
Delightful Customer Experience
comes from Contextual Engagement

38. 3.
Customer Experience is not
orthogonal to Operational Efficiency.

39. 4.
Value Chain is out!
Value Web is in!

40. What do
YOUneed to do?

41. The Art
andScience
…have
to
com
e
together

42. CREATE
VALUE
WEB

43. You need to
find ways to
“Connect” all
the dots of your
Value Web.
CREATE
VALUE
WEB

44. Platformize!

45. Create the “platforms
that cohesively work
internally and
externally to enable
an orchestrated
connect for delivering
digital enterprise”.
Platformize!

46. |Platformize|www.newgensoft.com
46
1
Build Contextual
and Flexible
Process Platform
★ Automate Your
Workflows
★ Use BPM and Case
Management
★ Integrate Content into
Process with ECM
★ Use Business Rules
Management
★ Leverage Mobility,
digitization, and
imaging for customer
context

47. |Platformize|www.newgensoft.com
47
2
Engrain Mobility
and Social in
Your Process Apps.
★ Leverage Digital
Sensing
★ Leverage Omni-
channel and Cross-
channel Mobility
★ Orchestrate processes
centrally

48. |Platformize|www.newgensoft.com
48
3
Deliver
Process
Experience
★ Break Process Silos
★ Provide Straight-
through Processing
★ Leverage Robotic
Process Automation
★ Use Context through
integrated Content

49. |Platformize|www.newgensoft.com
49
4
Elevate
Orchestration
★ Define Process
Architecture and
leverage Process
frameworks
★ Automate complete
Lifecycle of Processes
★ Measure and Optimize
on business metrics
★ Orchestrate resources
internal as well as
external
★ Touch Customers with
Mobility and Digital
Sensing

50. |Platformize|www.newgensoft.com
50
5
Practice
Platform
governance
★ Separate Process
Implementation and
Platform Engineering
★ Leverage Automation
for Processes
★ Govern with process
models, SOA and
seamless integration
for Speed
★ Consider Mobility as
extension of business
processes
★ Use BPM as backbone
for Robotic Process
Automation

51. The Art
andScience
All that has to come together
and Connect!

52. MEET Sarah.
A Millenial.
PHARMACIST
LIKES TO
HAVE TIME
FOR HERSELF
DIGITALLY
SAVVY
HAS PLANS
FOR FUTURE

53. SHE NEEDS HOME LOAN
She Contacts You Online.
SHE DOES WHAT SHE DOES BEST.
HUNTS LOANS ONLINE, COMPARES,
CHECKS WITH FRIENDS & FAMILY

54. AFTER ALL…
SHE ALREADY HOLDS AN
ACCOUNT WITH YOUR BANK
SHE
EXPECTS
A
CAKEWALK.

55. BUT,
NOTHING
HAPPENS…
NOTHING HAPPENS FOR A DAY.
SHE IS ROUTED AROUND.
SHE IS REQUESTED TO SUBMIT
DOCUMENTS AT THE BRANCH
HER PATIENCE WEARS THIN!
SHE WAITS, LOOKS AROUND FOR
OPTIONS, MAKES CALLS.

56. SHE SWITCHES.

57. 30 MINS…
WHAT
SHOULD
TAKE
TAKES
DAYS!!

58. NAME, AGAIN?
BTW, WHAT WAS HER

59. TO REMEMBER HER!
SARAH, EXPECTS YOU

60. YES. RETAIL MORTGAGE
LOAN IN 30 MINS.
AND, DID WE
JUST SAY
30 MINS!?

61. PIECES
OF
THE
PUZZLE

62. LIE
UNDER THE HOOD

63. SHE GOES TO THE YOUR
WEBSITE, DROPS A CASUAL
QUERY ON YOUR FACEBOOK
PAGE.
SARAH
EXPLORES.
DROPS HINTS
ON FACEBOOK.

64. 1.
DIGITAL
SENSING
! Tap Customer Sentiment
! Context Analysis
! Automated contextual Response

65. Hello Sarah!
Thanks for being
an awesome
customer. We
have customized
offers for you.
Your
personalized Link:
Explore now!
Send Message

66. 2.
PROACTIVE
ENGAGEMENT
! Lending Process Kick-off.
! Customized Offers.
! Customer Data Integration.

67. Hello Sarah!
Options for you based
on your account history.
Select one or Talk to us!

68. 3.
LOAN
INITIATION
! Straight-through Processing
! Document Capture
! Image-assisted Data Entry

69. SARAH
COMPLETES
THE
APPLICATION
ON MOBILE

70. 4.
CREDIT AND
ELIGIBILITY CHECK
! Straight-through Processing
! Automated Business Rules
! Web-services based Integration

71. 5.
DOCUMENT
VERIFICATION
! Integrated DMS for Fast Retrieval
! Automated Doctype Detection
! Image Processing & Enhancements

72. SARAH
RECEIVES
REAL-TIME
STATUS.

73. 6.
LOAN
PROCESSING
! STP / Automated Loan Booking
! Auto-generation of Loan Documents
! Automated Business Rules & Policies

74. SARAH
RECEIVES
CONFIRMATION
& WELCOME
DOCKET.
IN 30 MINS!

75. 7.
LOAN
DISBURSEMENT
! STP / Auto Credit & Funds Clearance
! Robotic Process Automation
! End-to-end Process Orchestration

76. SARAH
RECEIVES
FUNDS IN THE
ACCOUNT.

77. …IT WAS
ALWAYS
SO SIMPLE!
IF ONLY…

78. IN REAL WORLD,
MURPHY STRIKES…
…OFTEN.

79. SARAH
INITIATES
APPLICATION
ON TABLET

80. But, She
gets distracted…

81. !
CROSS-CHANNEL
! Sign-up without documentation
! Omni-Channel Loan Application Initiation
! Cross-Channel Loan Application & Servicing

82. Sarah initiates on tablet,
fills out details on laptop,
completes it on mobile.

83. Multi Channel. Multi Form. Multi Mode.
Digital = The Power of device
CIRCLE OF ENGAGEMENT

84. SARAH HAS A
GOOD CREDIT
SCORE.
BUT, HER
PROPERTY IS
NOT
REGISTERED.

85. !
CASE
MANAGEMENT
! Case Folder
! Knowledge Worker Participation
! Ad-hoc Exception Handling

86. SARAH IS
CONSULTED
THROUGH
THE
PROCESS.

87. LEGACY
STRIKES.
SILOS OF
SYSTEMS NOT
READY FOR
INTEGRATION.
THEN

88. !
ROBOTIC PROCESS
AUTOMATION
! Automated scripts for Routine Tasks
! Automated Data entry
! Assisted Task Execution

89. ROBOTIC PROCESS
AUTOMATION
MOVES
THE
PROCESS
ALONG.

90. SARAH FEELS
SERVED. SHE
IS A HAPPY
CUSTOMER.

91. SARAH,
THEN, IS
MORE THAN
A CUSTOMER.
SHE IS YOUR
ADVOCATE!

92. |Platformize|www.newgensoft.com
92
Partner with Newgen!
We help companies across geographies in their digital journey through
our solutions in Business Process Management, Enterprise Content
Management, Case Management, and Customer Communication
Management.

93. The
ARTand
SCIENCE
DIGITAL
SCIENCE
of