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Whitepaper:
Data
Management
Platforms
Demystified
What is a DMP?
Do you need one?
Find out how DMPs can help you
achieve unprecedented targeting
precision and scale across all of
your online advertising programs.
Executive Summary
The term “data management platform” is tossed around lightly
by many advertising technology providers today, but true, robust,
scaleable DMPs are few and far between. In this whitepaper,
marketers and agencies learn:

• What is a DMP?

• What can a DMP do for you and your advertising program?

• Do you need a DMP, what should you look for and how do you
  implement one?

• How do you integrate existing data assets, advertising platforms
  and campaign performance systems?

• What can you achieve in terms of improved targeting, audience
  segmentation and operational efficiency?

This whitepaper delivers an in-depth overview of DMPs and
provides actionable, useful information for marketers and agencies
hoping to implement a DMP to improve program outcomes.


   Data rules...content may be king in media, but in
   advertising, it is data.
                              Marketers Celebrate Glimmers of Recovery,
                                          TANZINA VEGA, March 9, 2011




                                               WHITEPAPER: DMP DEMySTIFIED   2
Table of Contents
Section One: A DMP Overview  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7

 What is a DMP? . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

 Who can benefit from a DMP? . . . . . . . . . . . . . . . . . . . .9

 What can a DMP do for you? . . . . . . . . . . . . . . . . . . . . 12

 What can a DMP help you achieve? . . . . . . . . . . . . . . . . 13


Section Two: DMPs - A Deeper Dive  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14

 What main features should your DMP offer? . . . . . . . . . . . 15

 What do advanced DMPs offer? . . . . . . . . . . . . . . . . . . 17


Section Three: Getting Started with a DMP  .  .  .  .  .  .  .  .  .  .  . 20

 First Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

 Implementing a DMP . . . . . . . . . . . . . . . . . . . . . . . . 23

 DMP Ecosystem Touchpoints . . . . . . . . . . . . . . . . . . . . 25

 Common Pitfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Introduction

!   Who are your customers?



!   What attributes define them?



!   Which exact    products are they currently
    in-market to buy?



!   What are they likely   to buy next?


!   How do you   reach more of them?


!   How   safe is this customer data and are you
    leaking gold without knowing it?




                                          WHITEPAPER: DMP DEMySTIFIED   4
By analyzing a wealth of both first-party and third-party demographic, contextual,
and behavioral data about customers and campaigns you can answer these questions.
Marketers, agencies, and publishers can utilize this data to deliver targeted, one-to-one
messages to consumers at the exact moments in the purchase process that customers
are ready to buy.

But collecting, analyzing, managing, and acting on this first-party and third-party data
is a complex challenge. As an advertiser, agency, or publisher, you need the right tool
to manage your critical audience data assets. If you want to truly understand your
customers, you need a Data Management Platform, or DMP.



      Behaviorally-targeted advertising is         2 .7 times as effective as
      non-targeted advertising.
                                                                 The Network Advertising Initiative
                             The Value of Behavioral Targeting, HOWARD BEALES, March 24, 2010




you’ve probably heard a lot about Data Management Platforms, but what exactly
are they and do you need one? This whitepaper will present a detailed look at DMPs,
providing insights into how they work, what they’re used for, and what results you
can expect.

At their core, DMPs are buyer-side platforms that allow advertisers and agencies to
take control of their own first-party audience and campaign data, and compare it to
third-party audience data, to make smarter media buying and campaign planning
decisions. Using a DMP, advertisers and agencies can slice and dice their own online
and offline first-party data to create audience segments for display, search, video, and
social campaigns; apply it to ad campaigns targeting audience across the purchase
funnel; and get visibility into the ROI each campaign delivered for each segment.
DMPs also allow marketers to pull in and analyze all audience data (including
third-party) – presenting a 360-degree view of how campaigns perform against
specific target audiences.


                                                                  WHITEPAPER: DMP DEMySTIFIED         5
When asked what would encourage them to spend more online
    advertising, 58% of large brand and agencies cited “better targeting of ads”
    – followed in second place by 49% of respondents citing “research proving
    that online advertising has a brand impact.
                                                                               Forrester Research
                             The Audience Targeting Imperative, JOANNA O’CONNELL, October 8, 2010




A DMP can help advertisers and agencies solve their most pressing challenges.
By putting audience data at the center of all their online advertising programs,
a DMP helps advertisers and agencies answer the following questions:

• What are the specific targetable attributes of my audience
 throughout the purchase funnel?

• How can I leverage my own first-party online and offline audience
 data to more effectively target campaigns?
                                                             INGEST
• How can I use insights from my data
                                                           ONLINE   OFFLINE

 to perfect audience segmentation
                                                              THIRD     FIRST
 and increase campaign scale?                                 PARTY     PARTY



• How do I gain visibility
 into cross-platform
                                 OPTIMIZE




 performance metrics so                           BUY                                               CREATE
                                                            DISCOVER
 I can adjust campaign
 parameters in real time?                   CUT


• How can I effectively
 analyze large quantities
                                                                                *
 of audience data to make
 smarter media buying and
 campaign planning decisions?

                                                               REACH            *Sample media providers

                                                              WHITEPAPER: DMP DEMySTIFIED                    6
section one:


A DMP
Overview




               7
What is a DMP?
Simply put, a DMP forms the backbone of all online advertising operations for an
economy that has increasingly become more digital.

While several technology companies claim to provide DMPs, a “real” DMP provides
marketers with centralized control of all of their audience and campaign data, helping
them manage and analyze this data to craft, target, and optimize campaigns that reach
more of the right people and drive improved ROI from their media spend.



      DMP [dee-em-pee] -noun
      A DMP is a centralized data management platform that allows you to
      create target audiences based on a combination of in-depth first-party
      and third-party audience data; accurately target campaigns to these
      audiences across third-party ad networks and exchanges; and measure
      with accuracy which campaigns performed the best across segments
      and channels to refine media buys and ad creative over time.



A DMP must be able to not only analyze a user’s first-party online and offline data,
but also pull in data from third-party data sources to give you rule-based control over
audience definition and ad distribution to DSPs, ad networks, ad exchanges,
and publishers.

Using a DMP as opposed to a spreadsheet, a marketer or agency account manager
can manage the day-to-day “plumbing” of all their online advertising campaigns in one
dashboard – from campaign creation, audience profiling, media buying, and targeting,
to optimization, measurement, and reporting. An enterprise-class DMP can scale to
billions of data points, enabling marketers to slice and dice data to get both high-level
and granular insights into which campaigns are working across various channels, which
exact audiences specific campaigns are reaching, and what changes to make to be
more effective.

                                         WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW       8
Who can benefit from a DMP?
Advertisers and agencies today are faced with
unprecedented challenges. With increasing competition                     Audience-targeted ads
and entrenched consumer “ad blindness”, brands must                       increase frequency
find ways to reach precisely defined audiences with                       and exposure to
relevant messages at the right time in the purchase                       the most relevant
funnel – or risk losing sales to competitors.                             audiences at the most
                                                                          relevant times and
yet few marketers are effectively analyzing all their
                                                                          have been shown to
disparate audience and campaign data to make better
                                                                          boost campaign ROI
media buying decisions, more effectively target
                                                                          by at least 10%.
campaigns, and optimize creative to drive higher brand
awareness and conversion. Instead of taking a data-                                  Rex Briggs, Author
                                                                           ROI: Return on Investment or
driven approach to campaign management, many                                Return of Investment, 2009

marketers have increased their number of campaigns
across multiple channels (display, search, social, video,
etc.) in a bid to reach more consumers. This fragmented approach – made ever more
challenging by the complex ecosystem of ad networks, exchanges, DSPs, and bidding
platforms – has resulted in a decrease in overall marketing ROI.


     DO yOu neeD A DMP?
     If you answer yes to more than three of these questions, you need a DMP.
     ✔ Do you manage multiple online campaigns         ✔ Do you want to better target campaigns
       across different ad networks, exchanges,          to improve response rates, conversion, and
       and publishers?                                   brand recognition?
     ✔ Do you want to ensure you have                  ✔ Do you buy media placements, third-party
       control over your data assets, maximize           audience data or bid on ad exchanges on a
       segmentation, prevent leakage and                 regular basis?
       monitor partners’ usage?
                                                       ✔ Do you want to control advertising costs
     ✔ Do you currently run retargeting? Would           and improve overall ROI?
       you like to enhance your scalability, niche-
       targeting and messaging capabilities?




                                                 WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW             9
Marketers
Marketers of all kinds stand to benefit greatly from DMPs – because these platforms
help them achieve better campaign performance and overall ROI. Within a marketer
organization, there are three main users of DMPs, and each will use the platform
according to their unique needs. Below are some ways that specific users at a marketer
organization use DMPs to improve success in their everyday jobs.


                      • Empower my teams to buy audiences with             • Mine my own audience data from my site
                        minimal waste and scalable insights                  to get an enhanced understanding of
                      • Test offline models online                           my customers and to improve campaign
 VP OF MARKeTInG




                                                                             messages and efficiency
                      • Leverage current CRM and LTV strategies
                        for real-time decisioning and campaign             • Engage in brand-safe data mining and
                        enhancement                                          usage that’s compliant (or ahead of)
                                                                             legislation
                      • “Segment once, target anywhere”
                                                                           • House all of my audience data in one place
                      • Tailor messages to audiences based on prior
                                                                             where multiple partners can log in and
                        behaviors/interactions (on site and off)
                                                                             utilize it based on pre-defined sharing and
                      • Find abandoners from my site and figure              security parameters
                        out why they left


                      • Prevent latency and circumvent traffic issues      • Increase conversions
 SITe OPeRATIOnS/IT




                        on my site                                           on my site
                      • Ensure the security of my site for all             • Enable a support
                        customers                                            team to quickly
                      • Own my own data and control exactly who              address QA
                        has access to it                                     issues
                      • Minimize amount of tags on my pages
                      • Analyze site traffic and patterns to get
                        insights into customer interaction


                      • Ensure that compliant and secure methods are
                        used for all data collection and usage
 PRIVAcy/LeGAL




                      • Have a tight legal contract with restrictions
                        and compliance to company policy –
                        including a quickly executable opt-out clause
                      • Include info on privacy and marketing uses
                        of technology on my site (i.e. Privacy info)
                      • Be at the forefront of privacy
                        policy/impending legislation


                                                                   WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW            10
Agencies
Digital agencies today are in a competitive race to better serve their marketer clients,
creating and delivering high-impact campaigns that reach the right audiences at the
right time in the purchase cycle to measurably boost marketing ROI across segments
and channels. Agencies stand to benefit greatly from DMPs, because they can use them
to centralize client audience data to make better media buying decisions and optimize
programs based on up-to-the-minute campaign and audience analysis. Here’s how key
positions at an agency might use a DMP:


                    • Understand competitive landscape and             • Innovate on campaign creative, targeting,
 AccOunT DIRecTOR




                      client’s role and position                         and delivery
                    • Empower my planners to execute quickly,          • Know exactly what kind of audience data
                      easily, and with intelligence                      I am buying and how it performs
                    • Streamline account management by housing
                      all client audience data in a central place
                    • Keep a record of the performance and
                      ROI of past plans and campaigns


                    • Spend client dollars efficiently and predictably – with the
                      best possible results
                    • Buy audience-targeted impressions (reach/scale/discovery)
                      and get access to flexible, graphical reports that
                      are easily shared
 MeDIA PLAnneR




                    • Simplify planning to use fewer, stronger data,
                      media buying, and ad network partners
                    • Implement a smooth planning process from
                      RFP and launch to reporting/analysis
                    • House all client audience data in one
                      place for de-duplication, scalability,
                      and insights
                    • Optimize all media buys and
                      campaigns based on
                      detailed reporting




                                                               WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW          11
What can a DMP do for you?
DMPs not only help advertisers and agencies
improve the overall efficiency and ROI of their
online advertising programs, but DMPs can also
be used in specific cases to deliver targeted
results. Here are a few typical use cases that
advertisers can achieve with DMPs to improve
specific components of their digital advertising
programs.




                      WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW   12
What can a DMP help you
achieve?

!   Retargeting – easily implement customized re-targeting
    campaigns based on specific activities and behaviors taken
    on or offline



!   Prospecting – seamlessly integrate with third-party
    audience data source to acquire anonymous data to achieve
    higher precision and scale with targeting campaigns



!   Site optimization – use first or third-party data to
    determine customized content for different consumers when
    they come to your website



!   Audience Intelligence – contrast your site audience
    against third-party data sources to learn more about specific
    audience attributes to target more likely converters



!   Better ROI – Use centralized media performance
    analytics to determine which audience performed and where
    to double down




                            WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW   13
section two:


DMPs
- A Deeper
Dive



               14
What main features should your DMP offer?
Every DMP should offer a full-featured set of components that allow marketers to mine
their own first-party data to get a deeper understanding of their customers and make
more accurate audience buys. A DMP platform should allow you to “segment once,
target anywhere” – leveraging existing CRM and LTV strategies to make real-time and
long-term campaigns decisions. Here are five features every DMP should offer:


          1 . DATA cOLLecTIOn
          Every DMP should allow you to easily collect your first-party audience data
  +
          in one place. This is usually done by placing a single tag on your site that
          brings all of your first-party data into the DMP. your DMP should also allow
          you to import data from third-party data providers and other players in the
          online advertising ecosystem, so you can compare these data points against
          your own first-party data in one centralized place. Make sure you can also
          import ‘offline’ data from your own CRM systems, so you can analyze in-store
          behaviors and past purchases and target users anonymously online.

          2 . DATA cLASSIFIcATIOn
          Once you have all your first-party audience data in one place in the DMP,
          it should allow you to quickly organize this data into taxonomies. How you
          organize the data will depend on your business. An e-commerce site might
          use a DMP to classify purchase data into descending taxonomies such as
          clothing, kids, boys, shoes, sneakers, etc. Classifying your site data into
          taxonomies like this is the first step toward building distinct audience profiles.

          3 . DATA AnALySIS
          Once you’ve classified your first-party data into taxonomies, you can begin
          to analyze it to more clearly understand customer intent. By analyzing data
          about visitors’ past purchases, clicks, preferences, and propensity to respond
          to certain offers, you can begin to use these insights to create specific
          customer segments.

                                      WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE   15
4 . DATA TRAnSFeR
      Once you’ve collected, classified, and analyzed your first-party audience data
      in your DMP, you should then be able to leverage that data by transferring
      it directly to the largest ad networks, exchanges, portals, DSPs, and trading
      desks to make accurate media buys targeting your pre-defined segments.
      your DMP should work seamlessly with the largest players in the display,
      search, and social advertising ecosystems.

      5 . ScALABILITy
      Today most companies face a data deluge. From audience data, CRM data,
      campaign data, third-party audience data and beyond, marketers and
      publishers have millions of data points at their disposal. A DMP must be able
      to scale to millions of data points and analyze all of these simultaneously to
      deliver critical insights.




Look for a Privacy expert in your DMP Provider
Collecting and analyzing first- and third-party audience data requires 100%
compliance with privacy regulations. When choosing a DMP, a critical
deciding factor should be the strength and reputation of its consumer
data privacy and protection standards. Make sure the DMP you choose
offers a white-label registry, providing complete transparency
to consumers on the data that is collected when they
navigate your website. Lastly, make sure your DMP
providers can provide guidance and tactical
solutions on transparent consumer opt-
out option, data retention, and compliancy
recommendation around new policies and
browser do-not-track activities.




                                   WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE   16
What do advanced DMPs offer?
If you are a professional marketer committed to getting the
absolute most out of every campaign – striving for maximum ROI
and the conversion optimization – then you’ll want a DMP that
offers advanced features. If you need to maximize every marketing
dollar spent, you need a powerful DMP that delivers deep, brand-
safe data mining to empower media teams to buy target audiences
with minimal waste and scalable insights. Some of the features you
should look for in an enterprise-class DMP include:

TAG MAnAGeMenT
This feature enables marketers to actively monitor all of the tags that
fire off of their sites, providing a robust interface for controlling secure
data transfer, protecting latency, and monitoring tags. Advanced tag
management should also enable marketers to set up a spectrum of
privacy and control measures for data access and sharing, provide the
ability to categorize and assign varying levels of rights to advertising
partners. Tag-based audience management also enables users to
consolidate disparate audience data from multiple sources into one
private hierarchical data taxonomy. Finally, look for features that will
enhance your users’ experience including the ability to monitor pixel
latency with policing features, so you can leverage complex logic that
turns off vendors who are slowing down page loads.

AuDIence SeGMenTATIOn
you want the ability to achieve world-class audience segmentation by
leveraging your own private first- and third-party data assets. A DMP
should include a dashboard that allows marketers to “slice and dice” their
first-party data by taxonomy, segment, campaign, and/or ROI outcomes
compared against third-party data. Advanced audience segmentation
features go beyond simple targeting, enabling you to create thousands
of highly-relevant segments within the DMP to reach audiences with
the right message at different stages of the purchase funnel. These


                              WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE   17
audiences can be broad or quite granular. For example, you might create
an audience segment such as “women shoppers who frequently buy
shoes and respond to free-shipping offers”.

MeDIA InTeGRATIOn
An advanced DMP allows marketers to easily share their audience
segments with ad networks, trading desks, portals, and DSPs to serve
targeted ads and reach audiences real time. By using your DMP to safely
and securely share your data with these partners, you can “plug and
serve” highly targeted ads to your pre-defined target audiences across
the web. your DMP should also enable you to seamlessly and efficiently
share your audience data with your agency partners who make media
buying decisions.

cAMPAIGn AnALyTIcS
With all this critical audience data in your DMP, you need an easy-to-
use tool to understand it. An advanced DMP should provide one single
dashboard where you can measure and compare campaign performance
for specific audiences across digital channels (including display, video,
search, etc.) – replacing manually-aggregated spreadsheets and reports.
It’s critical this dashboard be easy to use for marketers – not made for
IT people – so you can clearly see campaign performance and optimize
media spend based on your findings.

AuDIence AnALyTIcS
Aside from just seeing how campaigns are performing, an advanced
DMP should show you how your audiences are performing. your DMP
dashboard should provide clear insights into how any audience segment
is performing at any given time. you should also be able to measure how
specific audiences interact with campaigns on each channel (display,
video, search, etc.), so you can see which channels deliver the highest
ROI for specific segments. your DMP should enable you to generate
reports showing all data attributes associated with a specific audience
from all available data sources – so you can engage in new audience
discovery, ongoing audience optimization, and expansion of your
campaign reach to new segments.


                             WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE   18
✔ DMP Checklist
Many companies offer dashboards of standalone features they
claim are DMPs. Simple tools like this are not DMPs. A full-
featured DMP offers all of the below features.

                       • Universal container tag             • Ability to pass data with server
 TAG MAnAGeMenT




                       • Latency protection                  • Pixel-less integration with
                       • Ability to set custom                 web ecosystem
                         latency windows                     • Ability to audit pixels
                       • Anonymous data pass with            • Taxonomy tools to organize
                         user privacy protection               user data
                       • Ability to ingest 1st-party data    • Data organization
                         from site                           • Universal ID synching


                       • On-demand 3rd-party data            • Ability to ingest 1st-party data
                       • Complete access to 3rd-party        • Pre-integrated with major
 AuDIence MAnAGeMenT




                         Intent data                           platforms
                       • Exclusive 3rd-party data            • Inter-platform segment sharing
                         partners                            • End-to-end audience platform
                       • Ability to organize 1st-party       • 1st-party data modeling with
                         data                                  scale against large audience
                       • User interface for audience         • Custom audience
                         management                            segmentation
                       • Searchable data taxonomy            • De-duplication against
                       • Data accounting                       3rd-party intent data
                       • Ability to integrate 3rd-party      • Boolean segment logic (And,
                         data partners                         Or, Not)


                       • Campaign data ingestion             • User interface for visualization
                       • Campaign data ingestion               and reporting
 MARKeTInG AnALyTIcS




                         via APIs                            • Shareable real-time reporting
                       • Less than one week for              • Offline data match technology
                         dashboard setup                     • Optimization modeling
                       • Scalable data storage and           • Audience analytics: lookalike
                         processing                            modeling and discovery
                       • Robust interactive                    reports
                         dashboarding                        • Audience inventory forecasting
                       • Exportable reporting                  and projections
                       • House audience data and
                         media data in one platform



                                                WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE   19
section three:


Getting
Started with
a DMP



                 20
Now that you’ve decided a DMP is right for you,
it’s time to get started. Implementing a DMP
should be simple, as most DMP platforms are
SaaS-based and require just a tag or two to be
installed on your site. However, there are some
critical steps you’ll want to consider before
diving into the DMP game.




               WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   21
First Steps
IDenTIFy yOuR DATA
Valuable data exists in many shapes and forms, be sure you don’t leave a cookie
unturned! Data types you will want to analyze in your DMP include: page metadata,
search queries, category names, product names and IDs, product prices, cart totals,
order confirmations, data in your cookie, user engagements (video views, downloads,
posts, comments), offline store data, etc. The sources of this data can be: your website,
microsites, apps, email, CRM, web analytics, a data warehouse, or third-party marketing
tools. Make sure to find all of your critical data, even if it means digging a bit.


PROTecT yOuR cOnSuMeRS
Ask yourself, would I be comfortable showing my consumer every detailed piece of
data I am collecting about them? If the answer is no for any data element, exclude
it from your DMP data collection efforts. As a guideline, do not store data related
to these general categories: personally identifiable information (PII) such as email
address, phone number, full name, or anything that can be traced back to an individual;
sensitive browsing behavior such as violence, drugs and alcohol, pornography, medical
conditions, etc.; any data on minors.


LeT exPeRTS HeLP yOu
you should make sure your DMP provider is staffed by data, privacy, and marketing
experts who can help you collect and organize your data, while ensuring it respects
consumer privacy.




                                 WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   22
Implementing a DMP
DATA cOLLecTIOn IMPLeMenTATIOn
First, you will need to implement a pipeline between your data
sources and your DMP. For web-based data, this typically means
implementing a data collection tag across areas of your site where
users portray meaningful behavior. For offline data, this involves
utilizing a “match partner” to match against a non-PII key that is
present for users both offline and online.


BucKeT uSeR AcTIOnS
Begin to classify user actions from the perspective of intent.
Based on your data, organize users into four categories:




      InTeReST                                                  cOnVeRSIOn
Merely interested in your                                      Has purchased the
 product/service, such                                          product/service
as reading an article or                                       or submitted their
watching a video related                                      contact information.
to your product/service.

                                                       InITIATIOn
                 InTenT                      Is about to complete a purchase,
        Has the intent to buy, such             having added the product/
        as viewing a product page,           service to their cart, began to fill
     conducting a search, or building/           out a lead gen form, etc.
     customizing a product or service.




                           WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   23
STRucTuRe yOuR DATA
Take a crack at organizing your data into a taxonomy that makes
sense for your business and advertising initiatives. A good starting
point is your taxonomy. Think about the basis that you currently
use to customize advertising messages to your consumers – such
as by product category, by product, by loyalty, by price point, by
engagement level, etc.


cLASSIFy yOuR RAw DATA
Every raw private data point will need to be mapped to your
data taxonomy. you may have such a mapping established, but if
not, have no fear, most DMPs will offer professional classification
services to help you with this or completely take it off your hands.



  what is a taxonomy?
  A data taxonomy is a hierarchical visualization of your
  audience data. It’s essentially a site map for organizing
  all of your data assets
  vs. web content.
  For example, an
  e-commerce marketer
  may organize their
  high level taxonomy by
  product category and
  products.




                     WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   24
DMP Ecosystem Touchpoints
A DMP touches many different aspects of your company’s business and many different
external partners. Here’s an overview of the critical points in your DMP ecosystem.



   yOuR AGency                                                              yOuR cOMPAny
   If your agency does all your                                  your DMP solution will touch
   media planning, they will most                         several points of your infrastructure
   likely need to be                                      from both a technical and business
   educated on                                            perspective. On the technical front,
   your DMP                                                                your DMP will touch
   solution. your                                                          your site, your apps,
                           Your
   DMP vendor                                                                  your offline data
                          Agency                           Your
   should offer                                                                   store, etc. On
   such training                                         Company                   the business
                                                          (Brand)
   or may already
   have a partnership
                                    Your                                       front, your DMP
                                                                                 will touch your
   established with                 DMP                                        marketing team,
   your agency, in                Ecosystem                                your analytics team,
   which case your                                                           your development
   agency will be fully                                                         team, and your
   versed on the solution.                                                   operations/media
                                         Your
                                                                          planning team if you
                                         Media
                                        Sources                         handle media planning
                                                                                       in-house.

        yOuR MeDIA SOuRceS
        In order to transfer your data to your media sources, you will need
        to establish a business and technical handshake with your media
        sources. The business relationship will most likely already exist, but the
        technical integration may need to be implemented. A good DMP will
        have both a solid and pre-existing business and technical integration
        with your key media sources.


                                  WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP         25
Common Pitfalls
If you have the right DMP partner, the road to implementation is
usually smooth, but there are a few pitfalls to avoid. Make sure to
avoid the following problems by picking only a high-quality DMP.


InFLexIBLe TecHnOLOGy
If your DMP solution requires you to sign in blood when it comes to
setting the structure of your taxonomy, the DMP will inevitably turn
into an expensive paperweight that limits your marketing team as
your business expands and your marketing strategies evolve. From
the beginning, make sure your taxonomy structure is as flexible as
a yoga instructor with the option to change the data mapping (e.g.
productName=Basketball_Shoes now gets bucketed into Active Apparel
rather than Sports Equipment) as well as the physical structure of the
taxonomy (e.g. moving, deleting, or renaming nodes).


SPReADSHeeT-BASeD AnALyTIcS
A robust DMP solution will include flexible reporting and analytics
dashboards that enables real-time data computing and audience
intelligence. DMPs should have real-time computing capabilities that
allow you to store grouping and renaming of placements or creatives,
save custom reports that are automatically updates, and create
flexible custom metrics that are tailored to your needs. Do not accept
complicated spreadsheets as a substitute for sophisticated data
analytics.




                      WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   26
LAcK OF ADDITIOnAL DATA
A DMP is not only about organizing your own data, but also combining
your data with third-party sources to drive more robust analytics,
insights, and targeting. If your DMP does not naturally tie into third-
party data sources from a technical and business perspective you may
encounter the following issues:

• Need to strike net new business deals with third-party data providers
• Need to implement one-off technical integrations with multiple third-
  party data providers
• Additional third-party data cost hurdles
• The ultimate inability to integrate with a valuable third-party
  data source


A FLASH-In-THe-PAn DMP
The DMP market is being flooded with new players. Analyze the
business model, the funding, the reach, the services and execution, and
brand strength of each DMP provider and make sure you are confident
they will still exist 5-10 years from now. It is also important to examine
the vision of the company and determine whether DMP is a key focus or
an afterthought.


nOT HAVInG A DMP
The bottom line is that a DMP is essential to organizing and managing
your valuable first-party data assets. It will play an instrumental role in
taking your online and offline advertising to the next level. With a DMP,
you can begin to more deeply understand your consumers and their
needs, and deliver to them relevant and compelling marketing messages
via any marketing touchpoint – including display, search, email, TV,
radio, and mobile.




                       WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   27
Conclusion
Advertisers and agencies today are engaged in an all-out battle
to find, target, and engage key audiences. In a world of increasing
advertising ‘noise’ and consumers who ignore one-size-fits-all
messages, marketers need the most robust tools in their arsenals
to effectively connect with audiences. To elevate their brands
and products above the noise, smart marketers are putting data
at the center of every advertising decision. With a data-driven
approach to marketing, everyone wins. Consumers get relevant,
timely, engaging messages that resonate with their wants and
needs. Advertisers connect with the right audiences at the right
time in the purchase cycle, generating more sales and higher
marketing ROI. And all of the players in the advertising ecosystem
– marketers, agencies, ad networks and exchanges, DSPs, data
providers, and publishers – are able to more efficiently manage
their inventory and processes to deliver best-in-class results.


DMPs are the glue that hold all of a marketer’s key advertising
data together, providing one comprehensive platform to help
marketing organizations and their agencies take control and
make sense of their private first-party data, achieve world class
audience segmentation, reach targets everywhere and create a
closed-loop feedback for optimized media planning.




                    WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP   28
Sponsored by BlueKai
                   Designed from the ground up for advertisers and agencies,
                   the BlueKai Data Management Platform is the industry’s most
                   comprehensive solution for collecting, managing, segmenting,
                   sharing, and analyzing private audience data from a single integrated
                   interface. For more information about how your organization can
                   put data at the center of every advertising decision to achieve
                   unprecedented ROI, visit           www .bluekai .com/platform to find
                   out how BlueKai can help.




© 2011 Blue Kai, Inc. All rights reserved. [032311]

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Dmp demystified whitepaper_blue_kai

  • 1. Whitepaper: Data Management Platforms Demystified What is a DMP? Do you need one? Find out how DMPs can help you achieve unprecedented targeting precision and scale across all of your online advertising programs.
  • 2. Executive Summary The term “data management platform” is tossed around lightly by many advertising technology providers today, but true, robust, scaleable DMPs are few and far between. In this whitepaper, marketers and agencies learn: • What is a DMP? • What can a DMP do for you and your advertising program? • Do you need a DMP, what should you look for and how do you implement one? • How do you integrate existing data assets, advertising platforms and campaign performance systems? • What can you achieve in terms of improved targeting, audience segmentation and operational efficiency? This whitepaper delivers an in-depth overview of DMPs and provides actionable, useful information for marketers and agencies hoping to implement a DMP to improve program outcomes. Data rules...content may be king in media, but in advertising, it is data. Marketers Celebrate Glimmers of Recovery, TANZINA VEGA, March 9, 2011 WHITEPAPER: DMP DEMySTIFIED 2
  • 3. Table of Contents Section One: A DMP Overview . . . . . . . . . . . . . . . . . . . 7 What is a DMP? . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Who can benefit from a DMP? . . . . . . . . . . . . . . . . . . . .9 What can a DMP do for you? . . . . . . . . . . . . . . . . . . . . 12 What can a DMP help you achieve? . . . . . . . . . . . . . . . . 13 Section Two: DMPs - A Deeper Dive . . . . . . . . . . . . . . . 14 What main features should your DMP offer? . . . . . . . . . . . 15 What do advanced DMPs offer? . . . . . . . . . . . . . . . . . . 17 Section Three: Getting Started with a DMP . . . . . . . . . . . 20 First Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Implementing a DMP . . . . . . . . . . . . . . . . . . . . . . . . 23 DMP Ecosystem Touchpoints . . . . . . . . . . . . . . . . . . . . 25 Common Pitfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
  • 4. Introduction ! Who are your customers? ! What attributes define them? ! Which exact products are they currently in-market to buy? ! What are they likely to buy next? ! How do you reach more of them? ! How safe is this customer data and are you leaking gold without knowing it? WHITEPAPER: DMP DEMySTIFIED 4
  • 5. By analyzing a wealth of both first-party and third-party demographic, contextual, and behavioral data about customers and campaigns you can answer these questions. Marketers, agencies, and publishers can utilize this data to deliver targeted, one-to-one messages to consumers at the exact moments in the purchase process that customers are ready to buy. But collecting, analyzing, managing, and acting on this first-party and third-party data is a complex challenge. As an advertiser, agency, or publisher, you need the right tool to manage your critical audience data assets. If you want to truly understand your customers, you need a Data Management Platform, or DMP. Behaviorally-targeted advertising is 2 .7 times as effective as non-targeted advertising. The Network Advertising Initiative The Value of Behavioral Targeting, HOWARD BEALES, March 24, 2010 you’ve probably heard a lot about Data Management Platforms, but what exactly are they and do you need one? This whitepaper will present a detailed look at DMPs, providing insights into how they work, what they’re used for, and what results you can expect. At their core, DMPs are buyer-side platforms that allow advertisers and agencies to take control of their own first-party audience and campaign data, and compare it to third-party audience data, to make smarter media buying and campaign planning decisions. Using a DMP, advertisers and agencies can slice and dice their own online and offline first-party data to create audience segments for display, search, video, and social campaigns; apply it to ad campaigns targeting audience across the purchase funnel; and get visibility into the ROI each campaign delivered for each segment. DMPs also allow marketers to pull in and analyze all audience data (including third-party) – presenting a 360-degree view of how campaigns perform against specific target audiences. WHITEPAPER: DMP DEMySTIFIED 5
  • 6. When asked what would encourage them to spend more online advertising, 58% of large brand and agencies cited “better targeting of ads” – followed in second place by 49% of respondents citing “research proving that online advertising has a brand impact. Forrester Research The Audience Targeting Imperative, JOANNA O’CONNELL, October 8, 2010 A DMP can help advertisers and agencies solve their most pressing challenges. By putting audience data at the center of all their online advertising programs, a DMP helps advertisers and agencies answer the following questions: • What are the specific targetable attributes of my audience throughout the purchase funnel? • How can I leverage my own first-party online and offline audience data to more effectively target campaigns? INGEST • How can I use insights from my data ONLINE OFFLINE to perfect audience segmentation THIRD FIRST and increase campaign scale? PARTY PARTY • How do I gain visibility into cross-platform OPTIMIZE performance metrics so BUY CREATE DISCOVER I can adjust campaign parameters in real time? CUT • How can I effectively analyze large quantities * of audience data to make smarter media buying and campaign planning decisions? REACH *Sample media providers WHITEPAPER: DMP DEMySTIFIED 6
  • 8. What is a DMP? Simply put, a DMP forms the backbone of all online advertising operations for an economy that has increasingly become more digital. While several technology companies claim to provide DMPs, a “real” DMP provides marketers with centralized control of all of their audience and campaign data, helping them manage and analyze this data to craft, target, and optimize campaigns that reach more of the right people and drive improved ROI from their media spend. DMP [dee-em-pee] -noun A DMP is a centralized data management platform that allows you to create target audiences based on a combination of in-depth first-party and third-party audience data; accurately target campaigns to these audiences across third-party ad networks and exchanges; and measure with accuracy which campaigns performed the best across segments and channels to refine media buys and ad creative over time. A DMP must be able to not only analyze a user’s first-party online and offline data, but also pull in data from third-party data sources to give you rule-based control over audience definition and ad distribution to DSPs, ad networks, ad exchanges, and publishers. Using a DMP as opposed to a spreadsheet, a marketer or agency account manager can manage the day-to-day “plumbing” of all their online advertising campaigns in one dashboard – from campaign creation, audience profiling, media buying, and targeting, to optimization, measurement, and reporting. An enterprise-class DMP can scale to billions of data points, enabling marketers to slice and dice data to get both high-level and granular insights into which campaigns are working across various channels, which exact audiences specific campaigns are reaching, and what changes to make to be more effective. WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 8
  • 9. Who can benefit from a DMP? Advertisers and agencies today are faced with unprecedented challenges. With increasing competition Audience-targeted ads and entrenched consumer “ad blindness”, brands must increase frequency find ways to reach precisely defined audiences with and exposure to relevant messages at the right time in the purchase the most relevant funnel – or risk losing sales to competitors. audiences at the most relevant times and yet few marketers are effectively analyzing all their have been shown to disparate audience and campaign data to make better boost campaign ROI media buying decisions, more effectively target by at least 10%. campaigns, and optimize creative to drive higher brand awareness and conversion. Instead of taking a data- Rex Briggs, Author ROI: Return on Investment or driven approach to campaign management, many Return of Investment, 2009 marketers have increased their number of campaigns across multiple channels (display, search, social, video, etc.) in a bid to reach more consumers. This fragmented approach – made ever more challenging by the complex ecosystem of ad networks, exchanges, DSPs, and bidding platforms – has resulted in a decrease in overall marketing ROI. DO yOu neeD A DMP? If you answer yes to more than three of these questions, you need a DMP. ✔ Do you manage multiple online campaigns ✔ Do you want to better target campaigns across different ad networks, exchanges, to improve response rates, conversion, and and publishers? brand recognition? ✔ Do you want to ensure you have ✔ Do you buy media placements, third-party control over your data assets, maximize audience data or bid on ad exchanges on a segmentation, prevent leakage and regular basis? monitor partners’ usage? ✔ Do you want to control advertising costs ✔ Do you currently run retargeting? Would and improve overall ROI? you like to enhance your scalability, niche- targeting and messaging capabilities? WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 9
  • 10. Marketers Marketers of all kinds stand to benefit greatly from DMPs – because these platforms help them achieve better campaign performance and overall ROI. Within a marketer organization, there are three main users of DMPs, and each will use the platform according to their unique needs. Below are some ways that specific users at a marketer organization use DMPs to improve success in their everyday jobs. • Empower my teams to buy audiences with • Mine my own audience data from my site minimal waste and scalable insights to get an enhanced understanding of • Test offline models online my customers and to improve campaign VP OF MARKeTInG messages and efficiency • Leverage current CRM and LTV strategies for real-time decisioning and campaign • Engage in brand-safe data mining and enhancement usage that’s compliant (or ahead of) legislation • “Segment once, target anywhere” • House all of my audience data in one place • Tailor messages to audiences based on prior where multiple partners can log in and behaviors/interactions (on site and off) utilize it based on pre-defined sharing and • Find abandoners from my site and figure security parameters out why they left • Prevent latency and circumvent traffic issues • Increase conversions SITe OPeRATIOnS/IT on my site on my site • Ensure the security of my site for all • Enable a support customers team to quickly • Own my own data and control exactly who address QA has access to it issues • Minimize amount of tags on my pages • Analyze site traffic and patterns to get insights into customer interaction • Ensure that compliant and secure methods are used for all data collection and usage PRIVAcy/LeGAL • Have a tight legal contract with restrictions and compliance to company policy – including a quickly executable opt-out clause • Include info on privacy and marketing uses of technology on my site (i.e. Privacy info) • Be at the forefront of privacy policy/impending legislation WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 10
  • 11. Agencies Digital agencies today are in a competitive race to better serve their marketer clients, creating and delivering high-impact campaigns that reach the right audiences at the right time in the purchase cycle to measurably boost marketing ROI across segments and channels. Agencies stand to benefit greatly from DMPs, because they can use them to centralize client audience data to make better media buying decisions and optimize programs based on up-to-the-minute campaign and audience analysis. Here’s how key positions at an agency might use a DMP: • Understand competitive landscape and • Innovate on campaign creative, targeting, AccOunT DIRecTOR client’s role and position and delivery • Empower my planners to execute quickly, • Know exactly what kind of audience data easily, and with intelligence I am buying and how it performs • Streamline account management by housing all client audience data in a central place • Keep a record of the performance and ROI of past plans and campaigns • Spend client dollars efficiently and predictably – with the best possible results • Buy audience-targeted impressions (reach/scale/discovery) and get access to flexible, graphical reports that are easily shared MeDIA PLAnneR • Simplify planning to use fewer, stronger data, media buying, and ad network partners • Implement a smooth planning process from RFP and launch to reporting/analysis • House all client audience data in one place for de-duplication, scalability, and insights • Optimize all media buys and campaigns based on detailed reporting WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 11
  • 12. What can a DMP do for you? DMPs not only help advertisers and agencies improve the overall efficiency and ROI of their online advertising programs, but DMPs can also be used in specific cases to deliver targeted results. Here are a few typical use cases that advertisers can achieve with DMPs to improve specific components of their digital advertising programs. WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 12
  • 13. What can a DMP help you achieve? ! Retargeting – easily implement customized re-targeting campaigns based on specific activities and behaviors taken on or offline ! Prospecting – seamlessly integrate with third-party audience data source to acquire anonymous data to achieve higher precision and scale with targeting campaigns ! Site optimization – use first or third-party data to determine customized content for different consumers when they come to your website ! Audience Intelligence – contrast your site audience against third-party data sources to learn more about specific audience attributes to target more likely converters ! Better ROI – Use centralized media performance analytics to determine which audience performed and where to double down WHITEPAPER: DMP DEMySTIFIED - A DMP OVERVIEW 13
  • 14. section two: DMPs - A Deeper Dive 14
  • 15. What main features should your DMP offer? Every DMP should offer a full-featured set of components that allow marketers to mine their own first-party data to get a deeper understanding of their customers and make more accurate audience buys. A DMP platform should allow you to “segment once, target anywhere” – leveraging existing CRM and LTV strategies to make real-time and long-term campaigns decisions. Here are five features every DMP should offer: 1 . DATA cOLLecTIOn Every DMP should allow you to easily collect your first-party audience data + in one place. This is usually done by placing a single tag on your site that brings all of your first-party data into the DMP. your DMP should also allow you to import data from third-party data providers and other players in the online advertising ecosystem, so you can compare these data points against your own first-party data in one centralized place. Make sure you can also import ‘offline’ data from your own CRM systems, so you can analyze in-store behaviors and past purchases and target users anonymously online. 2 . DATA cLASSIFIcATIOn Once you have all your first-party audience data in one place in the DMP, it should allow you to quickly organize this data into taxonomies. How you organize the data will depend on your business. An e-commerce site might use a DMP to classify purchase data into descending taxonomies such as clothing, kids, boys, shoes, sneakers, etc. Classifying your site data into taxonomies like this is the first step toward building distinct audience profiles. 3 . DATA AnALySIS Once you’ve classified your first-party data into taxonomies, you can begin to analyze it to more clearly understand customer intent. By analyzing data about visitors’ past purchases, clicks, preferences, and propensity to respond to certain offers, you can begin to use these insights to create specific customer segments. WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE 15
  • 16. 4 . DATA TRAnSFeR Once you’ve collected, classified, and analyzed your first-party audience data in your DMP, you should then be able to leverage that data by transferring it directly to the largest ad networks, exchanges, portals, DSPs, and trading desks to make accurate media buys targeting your pre-defined segments. your DMP should work seamlessly with the largest players in the display, search, and social advertising ecosystems. 5 . ScALABILITy Today most companies face a data deluge. From audience data, CRM data, campaign data, third-party audience data and beyond, marketers and publishers have millions of data points at their disposal. A DMP must be able to scale to millions of data points and analyze all of these simultaneously to deliver critical insights. Look for a Privacy expert in your DMP Provider Collecting and analyzing first- and third-party audience data requires 100% compliance with privacy regulations. When choosing a DMP, a critical deciding factor should be the strength and reputation of its consumer data privacy and protection standards. Make sure the DMP you choose offers a white-label registry, providing complete transparency to consumers on the data that is collected when they navigate your website. Lastly, make sure your DMP providers can provide guidance and tactical solutions on transparent consumer opt- out option, data retention, and compliancy recommendation around new policies and browser do-not-track activities. WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE 16
  • 17. What do advanced DMPs offer? If you are a professional marketer committed to getting the absolute most out of every campaign – striving for maximum ROI and the conversion optimization – then you’ll want a DMP that offers advanced features. If you need to maximize every marketing dollar spent, you need a powerful DMP that delivers deep, brand- safe data mining to empower media teams to buy target audiences with minimal waste and scalable insights. Some of the features you should look for in an enterprise-class DMP include: TAG MAnAGeMenT This feature enables marketers to actively monitor all of the tags that fire off of their sites, providing a robust interface for controlling secure data transfer, protecting latency, and monitoring tags. Advanced tag management should also enable marketers to set up a spectrum of privacy and control measures for data access and sharing, provide the ability to categorize and assign varying levels of rights to advertising partners. Tag-based audience management also enables users to consolidate disparate audience data from multiple sources into one private hierarchical data taxonomy. Finally, look for features that will enhance your users’ experience including the ability to monitor pixel latency with policing features, so you can leverage complex logic that turns off vendors who are slowing down page loads. AuDIence SeGMenTATIOn you want the ability to achieve world-class audience segmentation by leveraging your own private first- and third-party data assets. A DMP should include a dashboard that allows marketers to “slice and dice” their first-party data by taxonomy, segment, campaign, and/or ROI outcomes compared against third-party data. Advanced audience segmentation features go beyond simple targeting, enabling you to create thousands of highly-relevant segments within the DMP to reach audiences with the right message at different stages of the purchase funnel. These WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE 17
  • 18. audiences can be broad or quite granular. For example, you might create an audience segment such as “women shoppers who frequently buy shoes and respond to free-shipping offers”. MeDIA InTeGRATIOn An advanced DMP allows marketers to easily share their audience segments with ad networks, trading desks, portals, and DSPs to serve targeted ads and reach audiences real time. By using your DMP to safely and securely share your data with these partners, you can “plug and serve” highly targeted ads to your pre-defined target audiences across the web. your DMP should also enable you to seamlessly and efficiently share your audience data with your agency partners who make media buying decisions. cAMPAIGn AnALyTIcS With all this critical audience data in your DMP, you need an easy-to- use tool to understand it. An advanced DMP should provide one single dashboard where you can measure and compare campaign performance for specific audiences across digital channels (including display, video, search, etc.) – replacing manually-aggregated spreadsheets and reports. It’s critical this dashboard be easy to use for marketers – not made for IT people – so you can clearly see campaign performance and optimize media spend based on your findings. AuDIence AnALyTIcS Aside from just seeing how campaigns are performing, an advanced DMP should show you how your audiences are performing. your DMP dashboard should provide clear insights into how any audience segment is performing at any given time. you should also be able to measure how specific audiences interact with campaigns on each channel (display, video, search, etc.), so you can see which channels deliver the highest ROI for specific segments. your DMP should enable you to generate reports showing all data attributes associated with a specific audience from all available data sources – so you can engage in new audience discovery, ongoing audience optimization, and expansion of your campaign reach to new segments. WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE 18
  • 19. ✔ DMP Checklist Many companies offer dashboards of standalone features they claim are DMPs. Simple tools like this are not DMPs. A full- featured DMP offers all of the below features. • Universal container tag • Ability to pass data with server TAG MAnAGeMenT • Latency protection • Pixel-less integration with • Ability to set custom web ecosystem latency windows • Ability to audit pixels • Anonymous data pass with • Taxonomy tools to organize user privacy protection user data • Ability to ingest 1st-party data • Data organization from site • Universal ID synching • On-demand 3rd-party data • Ability to ingest 1st-party data • Complete access to 3rd-party • Pre-integrated with major AuDIence MAnAGeMenT Intent data platforms • Exclusive 3rd-party data • Inter-platform segment sharing partners • End-to-end audience platform • Ability to organize 1st-party • 1st-party data modeling with data scale against large audience • User interface for audience • Custom audience management segmentation • Searchable data taxonomy • De-duplication against • Data accounting 3rd-party intent data • Ability to integrate 3rd-party • Boolean segment logic (And, data partners Or, Not) • Campaign data ingestion • User interface for visualization • Campaign data ingestion and reporting MARKeTInG AnALyTIcS via APIs • Shareable real-time reporting • Less than one week for • Offline data match technology dashboard setup • Optimization modeling • Scalable data storage and • Audience analytics: lookalike processing modeling and discovery • Robust interactive reports dashboarding • Audience inventory forecasting • Exportable reporting and projections • House audience data and media data in one platform WHITEPAPER: DMP DEMySTIFIED - DMPS - A DEEPER DIVE 19
  • 21. Now that you’ve decided a DMP is right for you, it’s time to get started. Implementing a DMP should be simple, as most DMP platforms are SaaS-based and require just a tag or two to be installed on your site. However, there are some critical steps you’ll want to consider before diving into the DMP game. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 21
  • 22. First Steps IDenTIFy yOuR DATA Valuable data exists in many shapes and forms, be sure you don’t leave a cookie unturned! Data types you will want to analyze in your DMP include: page metadata, search queries, category names, product names and IDs, product prices, cart totals, order confirmations, data in your cookie, user engagements (video views, downloads, posts, comments), offline store data, etc. The sources of this data can be: your website, microsites, apps, email, CRM, web analytics, a data warehouse, or third-party marketing tools. Make sure to find all of your critical data, even if it means digging a bit. PROTecT yOuR cOnSuMeRS Ask yourself, would I be comfortable showing my consumer every detailed piece of data I am collecting about them? If the answer is no for any data element, exclude it from your DMP data collection efforts. As a guideline, do not store data related to these general categories: personally identifiable information (PII) such as email address, phone number, full name, or anything that can be traced back to an individual; sensitive browsing behavior such as violence, drugs and alcohol, pornography, medical conditions, etc.; any data on minors. LeT exPeRTS HeLP yOu you should make sure your DMP provider is staffed by data, privacy, and marketing experts who can help you collect and organize your data, while ensuring it respects consumer privacy. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 22
  • 23. Implementing a DMP DATA cOLLecTIOn IMPLeMenTATIOn First, you will need to implement a pipeline between your data sources and your DMP. For web-based data, this typically means implementing a data collection tag across areas of your site where users portray meaningful behavior. For offline data, this involves utilizing a “match partner” to match against a non-PII key that is present for users both offline and online. BucKeT uSeR AcTIOnS Begin to classify user actions from the perspective of intent. Based on your data, organize users into four categories: InTeReST cOnVeRSIOn Merely interested in your Has purchased the product/service, such product/service as reading an article or or submitted their watching a video related contact information. to your product/service. InITIATIOn InTenT Is about to complete a purchase, Has the intent to buy, such having added the product/ as viewing a product page, service to their cart, began to fill conducting a search, or building/ out a lead gen form, etc. customizing a product or service. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 23
  • 24. STRucTuRe yOuR DATA Take a crack at organizing your data into a taxonomy that makes sense for your business and advertising initiatives. A good starting point is your taxonomy. Think about the basis that you currently use to customize advertising messages to your consumers – such as by product category, by product, by loyalty, by price point, by engagement level, etc. cLASSIFy yOuR RAw DATA Every raw private data point will need to be mapped to your data taxonomy. you may have such a mapping established, but if not, have no fear, most DMPs will offer professional classification services to help you with this or completely take it off your hands. what is a taxonomy? A data taxonomy is a hierarchical visualization of your audience data. It’s essentially a site map for organizing all of your data assets vs. web content. For example, an e-commerce marketer may organize their high level taxonomy by product category and products. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 24
  • 25. DMP Ecosystem Touchpoints A DMP touches many different aspects of your company’s business and many different external partners. Here’s an overview of the critical points in your DMP ecosystem. yOuR AGency yOuR cOMPAny If your agency does all your your DMP solution will touch media planning, they will most several points of your infrastructure likely need to be from both a technical and business educated on perspective. On the technical front, your DMP your DMP will touch solution. your your site, your apps, Your DMP vendor your offline data Agency Your should offer store, etc. On such training Company the business (Brand) or may already have a partnership Your front, your DMP will touch your established with DMP marketing team, your agency, in Ecosystem your analytics team, which case your your development agency will be fully team, and your versed on the solution. operations/media Your planning team if you Media Sources handle media planning in-house. yOuR MeDIA SOuRceS In order to transfer your data to your media sources, you will need to establish a business and technical handshake with your media sources. The business relationship will most likely already exist, but the technical integration may need to be implemented. A good DMP will have both a solid and pre-existing business and technical integration with your key media sources. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 25
  • 26. Common Pitfalls If you have the right DMP partner, the road to implementation is usually smooth, but there are a few pitfalls to avoid. Make sure to avoid the following problems by picking only a high-quality DMP. InFLexIBLe TecHnOLOGy If your DMP solution requires you to sign in blood when it comes to setting the structure of your taxonomy, the DMP will inevitably turn into an expensive paperweight that limits your marketing team as your business expands and your marketing strategies evolve. From the beginning, make sure your taxonomy structure is as flexible as a yoga instructor with the option to change the data mapping (e.g. productName=Basketball_Shoes now gets bucketed into Active Apparel rather than Sports Equipment) as well as the physical structure of the taxonomy (e.g. moving, deleting, or renaming nodes). SPReADSHeeT-BASeD AnALyTIcS A robust DMP solution will include flexible reporting and analytics dashboards that enables real-time data computing and audience intelligence. DMPs should have real-time computing capabilities that allow you to store grouping and renaming of placements or creatives, save custom reports that are automatically updates, and create flexible custom metrics that are tailored to your needs. Do not accept complicated spreadsheets as a substitute for sophisticated data analytics. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 26
  • 27. LAcK OF ADDITIOnAL DATA A DMP is not only about organizing your own data, but also combining your data with third-party sources to drive more robust analytics, insights, and targeting. If your DMP does not naturally tie into third- party data sources from a technical and business perspective you may encounter the following issues: • Need to strike net new business deals with third-party data providers • Need to implement one-off technical integrations with multiple third- party data providers • Additional third-party data cost hurdles • The ultimate inability to integrate with a valuable third-party data source A FLASH-In-THe-PAn DMP The DMP market is being flooded with new players. Analyze the business model, the funding, the reach, the services and execution, and brand strength of each DMP provider and make sure you are confident they will still exist 5-10 years from now. It is also important to examine the vision of the company and determine whether DMP is a key focus or an afterthought. nOT HAVInG A DMP The bottom line is that a DMP is essential to organizing and managing your valuable first-party data assets. It will play an instrumental role in taking your online and offline advertising to the next level. With a DMP, you can begin to more deeply understand your consumers and their needs, and deliver to them relevant and compelling marketing messages via any marketing touchpoint – including display, search, email, TV, radio, and mobile. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 27
  • 28. Conclusion Advertisers and agencies today are engaged in an all-out battle to find, target, and engage key audiences. In a world of increasing advertising ‘noise’ and consumers who ignore one-size-fits-all messages, marketers need the most robust tools in their arsenals to effectively connect with audiences. To elevate their brands and products above the noise, smart marketers are putting data at the center of every advertising decision. With a data-driven approach to marketing, everyone wins. Consumers get relevant, timely, engaging messages that resonate with their wants and needs. Advertisers connect with the right audiences at the right time in the purchase cycle, generating more sales and higher marketing ROI. And all of the players in the advertising ecosystem – marketers, agencies, ad networks and exchanges, DSPs, data providers, and publishers – are able to more efficiently manage their inventory and processes to deliver best-in-class results. DMPs are the glue that hold all of a marketer’s key advertising data together, providing one comprehensive platform to help marketing organizations and their agencies take control and make sense of their private first-party data, achieve world class audience segmentation, reach targets everywhere and create a closed-loop feedback for optimized media planning. WHITEPAPER: DMP DEMySTIFIED - GETTING STARTED WITH A DMP 28
  • 29. Sponsored by BlueKai Designed from the ground up for advertisers and agencies, the BlueKai Data Management Platform is the industry’s most comprehensive solution for collecting, managing, segmenting, sharing, and analyzing private audience data from a single integrated interface. For more information about how your organization can put data at the center of every advertising decision to achieve unprecedented ROI, visit www .bluekai .com/platform to find out how BlueKai can help. © 2011 Blue Kai, Inc. All rights reserved. [032311]