Enterprise mobile solution for mobilizing field services operations in the manufacturing industry. A success story of field sales efficiency and business turnaround.

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Enterprise Mobility Case Study
Enterprise Mobile Solution for Air Conditioning Units Manufacturer
A success story of field sales efficiency and business turnaround
Customer Overview
• The customer is a leading manufacturer of air conditioning equipment. They have multi-
ple plants across Middle East with an employee count of over 2000
Business Requirements
• The customer was looking to implement an enterprise mobility solution for field service
along with integration with finance operations on LN for reconciliation
• The customer wanted to set up workflows and a remodelled process from service to
finance
• Additionally their focus was to optimize planning area of their ERP LN systems in near
future
• The required outcome of the solution was as follows:-
 Mobile enablement
 Getting live data from ERP-LN and updating it back
 Invoice generation
 Service issue tracking
 Daily summary reports
 Back-end Integrations
Solution
• Right from technology consulting to application development to integrating the LOB
applications with the mobile app, nicheBees provided an end-to-end solution. Middle-
ware services were developed to interact with LOBs
• The application was developed on an enterprise platform with cross device compatibil-
ity. It was able to communicate with the backend LOBs both in Real-Time & Offline
mode
• The application replaced the use of manual processes and hence improved the overall
business agility and turn-around time, also enabling BYODs, for both entry & approvals
• The mobile solution seamlessly enabled automation of their overall field service process
including collection of service complaint forms & payment receipts with seamless inte-
gration to the server for real time updates
Value Delivered
The enterprise application automated and
mobilized their field services processes.
 Reduced document validation errors considerably
thro’ the new mobile workflows & application
build
 Offline functioning of the app enabled service
engineer to continue transactions without inter-
net in the remote areas, thus increasing the net
productivity
 Quick turn-around time of the solution
 Avoiding duplication of effort –paperless transac-
tions and less prone to errors
 Higher Productivity –helps service engineer to
access inventory from anywhere, at anytime
 Improved business efficiency and flexibility –
reduction in process time, reduced payable cycle
Key Components
• Security-In a BYOD environment, enabled securi-
ty across the mobile app ecosystem with provi-
sioning of authentication, roles, policies & re-
mote support using client’s existing IT infrastruc-
ture
• Syncing of ‘Service calls’ –Allowed the service
engineer to receive latest service tasks on a daily
basis assigned to him
• Offline Service sheet updates –Enabled the ser-
vice engineer to update service call with invento-
ry payments & service status details
• Hardcopy of receipts & Sync Back –Enabled the
service engineer to print payment receipt thro’
Bluetooth & sync the service data back for the
proceedings & validation from back office
nicheBees Technosolutions www.nicheBees.com
Founded in 2009, nicheBees is a technology and business consulting organization, providing Enterprise and Supply Chain solutions around ERP-LN. Our Technology offerings include Cloud Consulting, Enterprise Mobility, SharePoint, Big
Data & Digital Transformation.
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