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Bulletproof SharePoint Governance
Nick Inglis
United States, Providence, RI
April 16th /17th, 2014
• Founding Partner, Optismo
• Co-Founder, The Information
Governance Conference
• Author, The AIIM SharePoint
Governance Toolkit
• Dad, Conor Atom Inglis
Founding Partner
Optismo
Providence, RI
United States
Contact
@nickinglis
nick.inglis@optismo.com
www.nickinglis.com
The Optismo Model of SharePoint Governance
Information Gathering Foundational Information Guide Strategy Implementation Planning
Information Gathering Foundational Information Guide Strategy Implementation Planning
Content
Design &
Structure
Development People/Roles Security Classification
Content
Design &
Structure
Development
People/Roles
Security
Classification
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
GatherData&
IdentifyTrends
Develop representative
user profiles
Align questions to gap
analysis mapping
Gather
1 on 1 interviewing
Surveys
Workshops
Information Gathering
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Foundational Information
Establish The Role of SharePoint
SharePoint as:
Development
Platform
Content
Management
Social Platform
Etc.
Establish Role of Cooperating Systems
What Connects?
Data Connections
UI Connections
Process Connections
Assess Maturity
Establish maturity
assessment for:
Systems/Technology
Culture
Compliance
Etc.
Identify External Factors
Budget
Policy
M&A Activity
Systems
Replacements
Etc.
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Guide Strategy
Guide Strategy
Guide Strategy
Guide Strategy
Guide Strategy
Information
Gathering
Foundational
Information
Guide Strategy
Implementation
Planning
Implementation Planning
Document
Requirements
Develop A
Business Case
& Gain
Approval
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Document
Requirements
Implementation Planning
Develop A
Business
Case & Gain
Approval
Implementation Planning
Develop A
Business
Case & Gain
Approval
Rationale
Productivity
Knowledge Management
Compliance
Risk Management
Legal / Regulatory
Reducing eDiscovery Costs
Improving Findability
Etc.
Purpose
Justification of action
Evaluation of options
Costs / Benefit analysis
Outline of commitments
Obtaining executive
commitment
Obtaining executive
approval
Outline
Cost Areas
Hardware
Software
Program Execution
Training
Operations
Ongoing Maintenance
Outline
Benefits
Dollars saved
Time saved
Cost avoidance
Etc.
Implementation Planning
Develop A
Business
Case & Gain
Approval
Rationale
Productivity
Knowledge Management
Compliance
Risk Management
Legal / Regulatory
Reducing eDiscovery Costs
Improving Findability
Etc.
Purpose
Justification of action
Evaluation of options
Costs / Benefit analysis
Outline of commitments
Obtaining executive
commitment
Obtaining executive
approval
Outline
Cost Areas
Hardware
Software
Program Execution
Training
Operations
Ongoing Maintenance
Outline
Benefits
Dollars saved
Time saved
Cost avoidance
Etc.
Implementation Planning
Develop A
Business
Case & Gain
Approval
Rationale
Productivity
Knowledge Management
Compliance
Risk Management
Legal / Regulatory
Reducing eDiscovery Costs
Improving Findability
Etc.
Purpose
Justification of action
Evaluation of options
Costs / Benefit analysis
Outline of commitments
Obtaining executive
commitment
Obtaining executive
approval
Outline
Cost Areas
Hardware
Software
Program Execution
Training
Operations
Ongoing Maintenance
Outline
Benefits
Dollars saved
Time saved
Cost avoidance
Etc.
Implementation Planning
Develop A
Business
Case & Gain
Approval
Rationale
Productivity
Knowledge Management
Compliance
Risk Management
Legal / Regulatory
Reducing eDiscovery Costs
Improving Findability
Etc.
Purpose
Justification of action
Evaluation of options
Costs / Benefit analysis
Outline of commitments
Obtaining executive
commitment
Obtaining executive
approval
Outline
Cost Areas
Hardware
Software
Program Execution
Training
Operations
Ongoing Maintenance
Outline
Benefits
Dollars saved
Time saved
Cost avoidance
Etc.
Content
Design & User
Experience
Development People/Roles
Security Classification
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Develop &
Implement
Retention Policies
Across All
Information
Establish Content
Type Structure &
Rules
Standardize
Metadata
(Columns)
Library & List
Standards
Site Provisioning
Content
Develop & Implement
Retention Policies Across
All Information
Establish Content Type
Structure & Rules
Standardize Metadata
(Columns)
Library & List Standards
Site Provisioning
Content
Develop & Implement
Retention Policies
Across All Information
Content
Develop & Implement
Retention Policies
Across All Information
Content
Develop & Implement
Retention Policies
Across All Information
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Location
• Site Collection
• Site
• Library
Content
Types
Columns /
Metadata
Fields
Content
Develop & Implement
Retention Policies
Across All Information
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content
Establish Content Type
Structure & Rules
Content
Type Hub
Content
Type A
Child
Content
Type A
Sub Child
Content
Type A1
EXTENDABLE
Sub Child
Content
Type A2
EXTENDABLE
Sub Child
Content
Type A3
EXTENDABLE
Sub Child
Content
Type A4
EXTENDABLE
Content
Type B
Child
Content
Type B
Content
Type C
Content
Type D
Content Cannot
Be Added
Metadata Can
Be Added
Content Can Be
Added
Metadata Can
Be Added
Site
Administrators
Can Extend This
Content Type
Existing Metadata Only
Content Types
Scope
Enterprise Site Collection Site
Columns
Term Sets
Global Local
Workflow
OOB Custom
Forms &
Document
Templates
Information
Management
Policies
Auditing Retention
Labeling Print Restrictions
Content
Establish Content Type
Structure & Rules
Content
Standardize Metadata
(Columns)
Content
Standardize Metadata
(Columns)
Content
Standardize Metadata
(Columns)
Content
Standardize Metadata
(Columns)
Content
Establish Site
Provisioning
Authorized
User Requests
New Site
Form Filled Out
Providing
Details of Use
Request
Evaluated By
Fulfillment
Site Created
Based On Site
Template (or
Denied)
Message Sent
To Requestor
Content
Design & User
Experience
Development People/Roles
Security Classification
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Establish Site
Organization
Establish
Branding
Establish Site
Templates To
Carry Common
Permissions &
Functionality
Establish
Navigation
Rules
Establish Search
Configuration
Rules
Design & User
Experience
Establish Site Organization
Establish Branding
Establish Site Templates To
Carry Common Permissions
& Functionality
Establish Navigation Rules
Establish Search
Configuration Rules
Design & User
Experience
Establish Site
Organization
Primary
Intranet Site
Collection
Division A
R&D
Project Sites
Marketing
Project Sites
Division B
Sales
Sales Initiative
Sites
Product
Management
Additional
Sites
HR Site
Collection
Executive Site
Collection
Design & User
Experience
Establish Branding
Design & User
Experience
Establish Site
Templates To Carry
Common Permissions
& Functionality
Design & User
Experience
Establish Navigation
Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Design & User
Experience
Establish Search
Configuration Rules
Content
Design & User
Experience
Development People/Roles
Security Classification
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Establish Your
SharePoint
Environment
Rules
Establish Your Code
Deployment Process
Establish Your
Ongoing Server
Management
Plan
Development
Establish Your
SharePoint Environment
Rules
Establish Your Code
Deployment Process
Establish Your Ongoing
Server Management
Plan
Development
Establish Your
SharePoint
Environment Rules
Development
Establish Your Code
Deployment Process
Development
Establish Your Code
Deployment Process
Development
Establish Your
Ongoing Server
Management Plan
Development
Establish Your
Ongoing Server
Management Plan
Development
Establish Your
Ongoing Server
Management Plan
Development
Establish Your
Ongoing Server
Management Plan
Content
Design & User
Experience
Development People/Roles
Security Classification
Establish
permissions
groups
Establish
support
channels and
roles
Establish
group-based
training
requirements
Establish roles
in SharePoint
maintenance
People / Roles
Establish permissions
groups
Establish support
channels and roles
Establish group-based
training requirements
Establish roles in
SharePoint maintenance
Establish
permissions
groups
Establish
support
channels and
roles
Establish
group-based
training
requirements
Establish roles
in SharePoint
maintenance
People / Roles
Establish permissions
groups
Establish support
channels and roles
Establish group-based
training requirements
Establish roles in
SharePoint maintenance
Establish
permissions
groups
Establish
support
channels and
roles
Establish
group-based
training
requirements
Establish roles
in SharePoint
maintenance
People / Roles
Establish permissions
groups
Establish support
channels and roles
Establish group-based
training requirements
Establish roles in
SharePoint maintenance
Establish
permissions
groups
Establish
support
channels and
roles
Establish
group-based
training
requirements
Establish roles
in SharePoint
maintenance
People / Roles
Establish permissions
groups
Establish support
channels and roles
Establish group-based
training requirements
Establish roles in
SharePoint maintenance
Establish
permissions
groups
Establish
support
channels and
roles
Establish
group-based
training
requirements
Establish roles
in SharePoint
maintenance
People / Roles
Establish permissions
groups
Establish support
channels and roles
Establish group-based
training requirements
Establish roles in
SharePoint maintenance
People / Roles
Establish Permissions
Groups
People / Roles
Establish Support
Channels & Roles
People / Roles
Establish Support
Channels & Roles
People / Roles
Establish Support
Channels & Roles
People / Roles
Establish Support
Channels & Roles
People / Roles
Establish Support
Channels & Roles
Tier 3: Email
Tier 2: Chat
Tier 1:
Phone
• Available for Site
Templates A, B,
C
• Available for Site
Templates A & B
• Available by
Support Tech
invitation only
People / Roles
Establish Group Based
Training Requirements
People / Roles
Establish Roles In
SharePoint
Maintenance
Content
Design & User
Experience
Development People/Roles
Security Classification
Permissions
Inheritance &
Divergence
Roles For
Administration
Hierarchy
Permissions
Group
Creation
Rules
Security
Permissions Inheritance &
Divergence
Roles For Administration
Hierarchy
Permissions Group
Creation
Permissions
Inheritance &
Divergence
Roles For
Administration
Hierarchy
Permissions
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Group
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Rules
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Permissions Inheritance &
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Inheritance &
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Administration
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Information Gathering Foundational Information Guide Strategy Implementation Planning
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BulletproofSharePoint Governance
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