Unit 3 housekeeping human resource issues
Unit 1 the role of housekeeping in hospitality operations
Unit 2 planning and organizing the hk department
Chapter 14: Managing Human Resources
Chapter 13: Revenue Management
Chapter 12: Planning and Evaluating Operations
Chapter 11: The Front Office Aduit
Chapter 10: The Role of Housekeeping in Hospitality Operations
Chapter 9: Check-out & Account Settlement
Chapter 8: Front Office Accounting
Chapter 7: Security & the Lodging Industry
Chapter 6: Communications & Guest Services
Chapter 3: Front Office Operations
