TAE40110 - Certificate IV in Training and Assessment Unit of compeetncy - TAEDEL402A - Plan, organise and facilitate learning in teh workplace

1. TAEDEL402A Plan, organise and facilitate learning in the workplace
© 2010 Innovation and Business Industry Skills Council Ltd
IBSA Participant Workbook pages 55 to 62

2. At the end of this session you should know how to:
 facilitate a session
 present information and question learners.
© 2010 Innovation and Business Industry Skills Council Ltd

3. Communicating clearly
 Presentation skills:
 pace
 posture
 pitch
 practice.
 Questioning:
 open vs. closed questions
 active listening.
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 56

4. ACTiVe Listening
 Tools needed for active listening
 Ability to concentrate
 Be objective
 Skilful questioning
 Be capable of obtaining feedback
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 57

5. Feedback
Feedback models:
 positive, constructive, positive
 actions, impacts, desired outcomes
 current behaviour, situation, impacts,
alternatives.
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 59

6. Feedback
 Constructive  Formal / Informal
© 2010 Innovation and Business Industry Skills Council Ltd
Describe the current
behaviour
Identify the situation
Describe impact and
consequences
Identify alternative
behaviours and action plan
Pre – arranged
meetings
Surveys and
questionnaires
Training pan
compliance
Production and
workplace results
Unscheduled
discussions
Indirect reports and
comments
Non verbal
communications
IBSA Participant Workbook page 61

7. The next step
You should now:
 conduct evaluations
 identify relevant data for analysis
 apply record-keeping procedures in your
practice environment.
© 2010 Innovation and Business Industry Skills Council Ltd