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Usability Professionals Don't Care About Privacy
- 1. Usability Professionals Don’t Care About Privacy (but we should) Nika Smith, User Experience Consultant Prepared for InfoCamp Seattle 2008
- 3. software as a service
- 6. “ Nothing you do ever goes away, and nothing you do ever escapes notice… There isn’t any privacy, get over it ”
- 7. “ Nothing you do ever goes away, and nothing you do ever escapes notice… There isn’t any privacy, get over it Vint Cerf, Internet Evangelist Google ”
- 8. 60% of users are not worried about the information available about them online
- 9. 1. Users often don’t read
- 10. 1. Users often don’t read Dialog boxes Privacy policies Instructions Warnings
- 12. 2. UIs for managing privacy settings are often painful to use
- 14. standards
- 15. Notice / Awareness Choice / Consent Access / Participation Integrity / Security Enforcement / Redress
- 17. 4 major principles: 1. Support awareness and notification 2. Ask for consent and offer choices for participation 3. Offer granular levels of control 4. Protect the user from harm
- 25. Thoughts?
Notas del editor
- Yes, the title of this presentation is meant to be a bit inflammatory. I don’t actually believe that we don’t care about privacy. I’m just concerned that our profession hasn’t done much to address it. So why do I think we need to do something? The products and services we evaluate are increasingly going to have a component to them that could either protect or shatter user privacy. We have experience with developing methods for effectively evaluate products. We have the clout to change how interfaces are designed and how product strategy decisions are made. Let’s think about the recent trends.