1. Web Survey
Results
Overview
Open Meeting
February 21 2012

2. How often do you visit the District’s
web site, arapahoelibraries.org?

3. Where are you, most
often, when you use the web
site?

4. How often do you use your phone or
mobile device to access
arapahoelibraries.org?

5. How old are you?

6. Patron Response Overview
 54% of patrons visit the
arapahoelibraries.org web site once per
week; 24% visit once per day
 77% of patrons are at home when they
visit the site
 69% of patrons have never accessed the
site on a phone or mobile advice
 39% of patrons are aged 41-55; 36% are
55+

7. Patron Site Use Responses:
Primary Purpose
 55% use the web site to perform account-
related activity
 41% use the site to search for items
 8% use the site to access downloadable
items
 6% use the site for readers advisory
 4% use the site for research
 2% use the site to find information about
programming and events

8. Patron Site Use Responses:
Secondary Purpose
 32% use the web site to perform account-
related activity
 26% use the site to search for items
 12% use the site for readers advisory
 11% use the site to find information about
programming and events
 11% use the site for research
 8% use the site to access downloadable
items

9. Staff Responses:
What’s the most important thing for
our patrons?
 28% account features
 18% catalog/classic catalog
 18% ebooks/downloadables
 13% search
 5% information
 3% programming and events

10. Staff Response:
What’s the most important thing YOU
use?
 40% catalog/classic catalog
 35% ebooks/downloadables
 11% databases
 10% readers advisory
 8% information
 6% programming

11. Staff Responses
 What problems do patrons have?
 27% catalog/classic catalog
 23% ebooks/downloadables
 What problems do staff have?
 28% catalog/classic catalog
 22% ebooks/downloadables
 18% search
 15% site speed/performance
 8% cart/book bag

12. Staff Responses
 How could the site support your work better?
 18% “ok as is”
 14% improved search
 12% improved speed/performance
 12% visibility of X
 If you could change one thing…
 13% ebooks/downloadables
 11% catalog/classic catalog
 11% visibility of X
 9% “nothing,” “no suggestions”

13. 5 Recommendations
 Rebuild the web site as a portal to the
catalog and other tools, rather than a
second catalog.
 Improve III account experience.
 Improve search function across formats.
 Keep exploring and expanding reader
advisory opportunities.
 Reconsider content refresh intervals of
content for web team workflow.