In a nutshell Lean and Six Sigma explained

2. Lean & Six Sigma are
tools used to make
improvements in the
work place.
Lean focus on
elimination or reduction
of waste. Where as six
sigma focus on reducing
variations
LEAN &
SIX
SIGMA

3. The business process map
(flow chart) shows the
areas where Lean or Six
Sigma could be applied
in identifying
improvements.
QUALITY
CUSTOMER
POLICY
REQUIREMENT
MARKETING
& ENQUIRES
MARKETING
& ENQUIRES
PLANT &
Lean involves identifying
wasteful activities through
people and process
interactions.
Six Sigma involves data
collected from processes
to reduce or eliminate
variations.
SUPPLIER
PURCHASING
EQUIPMENT
QUALITY
CONTROL
ASSEMBLY
PRODUCTION
EVALUATION
GOOD
RECEIVING
REJECT &
CUSTOMER
DISPATCH
SATISFIED
REWORK
COMPLAINTS
INVOICING
CUSTOMER
RECORDS
INTERNAL
DOCUMENTS
AUDITING
KEY AREAS
CUSTOMER
ENVIRONMENT
CUSTOMER
SATISFACTION
PRODUCT/SERVIC
E PROCESSES
HEALTH & SAFETY
MANAGEMENT
PERSONNEL
REVIEW
& TRAINING
MANAGEMENT
SYSTEM SUPPORT
CUSTOMER
PROCESSES

4. 
What do we mean by “Lean”?
› Waste Reduction
› Using “waste walks” in work place
› Optimum operating efficiency on machines
› Using flow diagrams to achieve
improvements.
› Mainly in areas where there are machinery
and setting up times; Eg. Mould machine set
up time.

5. 
Seven Wastes
› The waste of over production
› The waste of waiting
› The waste of transporting
› The waste of over processing
› The waste of defects
› The waste of stock
› The waste of motion (between operations)

7. 
Pursuit of eliminating “variations”
› Statistical Concept
› Benchmark
› Goal orientated
› Set of tools and techniques

8. 
Voice of Customer
› Complaints, rejects, reworks, errors

SIPOC
Supplier – Inputs – Processes – Output - Customers

DMAIC
› Define, Measure, Analyse, Improve & Control

Statistical process
› Data analysis, calculations, charts and
graphs to identify improvements.

9. Both Lean and Six Sigma are tools within
quality assurance to identify
improvements in a organisation.
 Both of these tools are widely used in the
manufacturing and engineering sectors
to give competitive advantage to
companies like Motorola, General
Electric and Toyota.
