How to Use Sticky Notes (Meaningfully)
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Service design requires making sense of end-to-end experiences and helping team members with different backgrounds get on the same page. Here's how, with a little help from sticky notes. Presented at STLX Conference on September 25, 2017.
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How to Use Sticky Notes (Meaningfully)
- 1. How to Use Sticky Notes (Meaningfully) STLX Conference September 25 – 26, 2017 Nathan Lucy @_nathanlucy
- 2. Photo: Amazon Why do I use sticky notes?
- 4. Synthesis understanding the context and people you’re designing for and framing the problem you will help them solve
- 5. The Squiggle by Damien Newman
- 6. Synthesis
- 7. You can’t empathize with numbers.
- 8. Go out and talk with people where they live and work.
- 9. Research → Synthesis → Design
- 10. 3 principles 2 methods 8 tips
- 11. External Cognition “Your head is for having ideas, not holding them.” – David Allen Principle #1
- 12. Rapid Iteration “The ease with which we can change a representation correlates to our willingness to improve the model.” – Tom Wujec Principle #2
- 13. Diverse Perspectives “All of us are smarter than any of us.” – Douglass Merrill Principle #3
- 14. “Maps” Method #1
- 15. Map Anatomy steps → → → → → line of interaction user actions, feelings, metrics touchpoints, service provider actions, feelings, metrics
- 18. Maps don’t need to be pretty. They need to communicate.
- 20. [DRD blueprint without overlay]
- 23. Cluster Step #2
- 24. Label Step #3
- 26. 8 Tips
- 27. Pull back, don’t roll ×
- 29. Meaningless multicolor is a rookie mistake.
- 30. 🙄 🙄
- 31. Markers remain legible from a distance. Pens disappear.
- 32. Dark notes are hard to read.
- 34. Once you’re done, take a picture.
- 37. Discussion
- 38. Resources • Touchpoint, the journal of service design (Service Design Network) • Austin Center for Design’s online library: library.ac4d.com • Exposing the Magic of Design book (Jon Kolko) • Mapping Experiences book (Jim Kalbach) • My design thinking class at WashU is open to the public. We meet 1 night / week every Spring. https://sites.wustl.edu/designthinking/ • Practical Service Design online training (Erik Flowers and Megan Miller): http://www.practicalservicedesign.com