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Evergreen
Nurturing Your Customers From First
Contact to Happily Every After
Noah Fleming | @noahfleming | noahfleming.com
Fleming Consulting & Co.
Author of Evergreen: Cultivate the Enduring Customer Loyalty
that Keeps Your Business Thriving
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THE
WORST
BUSINESS
ADVICE
IN THE WORLD
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BETTER ADVICE
How do I earn 5X, 10X, 25X more
revenue from those existing
customers?
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DELIGHT
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MYTHS & FOLKLORE
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ADDICTION
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EVERGREEN
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THE THREE CS OF EVERGREEN
CONTENT
COMMUNITYCHARACTER
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CONTENT
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COMMUNITY
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CHARACTER
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THE TACTICAL STUFF
Putting The Evergreen Principles to
Work
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1. Buyer Personas / Customer Archetypes
2. Getting Loyalty Programs Right
3. Tending To Your Garden & Pulling Weeds
4. Customer Intelligence
5. Customer Reactivation
6. Adding Miracle Grow to The Soil
The Tactical Stuff
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NOAHFLEMING.COM
NOAH@NOAHFLEMING.COM

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Evergreen: Nurturing Your Customers From First Contact to Happily Every After