Noel Temena

San Francisco Bay Area, CA United States

Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant

Technology / Software / Internet

Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools. HIGHLIGHTS 2nd level Application Support in an Enterprise environment Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70% Task Automation: App to App data exchange, Data formatting and conversion Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students) Provided remote technical support for 200 plus Enterprise Applications Supported de...